IEG4 provide solutions for channel shift which make realising a digital by default strategy simple. IEG4‘s intelligent online forms are used by nearly 90 local authorities. All forms are fully integrated with back office EDMS and processing systems. Use of robotics removes the need for additional back office software. Management reporting tools enable authorities to proactively manage the e-channel in order to maximise its effectiveness. Our online forms are proven to save local authorities time and money, and provide the most efficient and appropriate channel for the citizen. This year, IEG4 was a finalist in the inaugural Microsoft Worldwide Partner CityNext Awards.