Montala Limited (ResourceSpace DAM)

ResourceSpace

ResourceSpace open source Digital Asset Management software is a digital library for your organisation's marketing and other digital assets, typically including photos, videos, illustrations, audio and other media. The software facilitates easy categorisation of, and access to, digital assets via a simple "self serve" web based user interface.

Features

  • Powerful and fast search with intelligent ordering
  • Very configurable and easy to add your brand
  • Permissions management to model complex access requirements
  • Enterprise integration, e.g. LDAP, SSO, Active Directory
  • Workflow and version control to model processes and track history
  • In depth reporting capability - live analytics
  • Completely configurable metadata schema
  • File conversion for thousands of file types
  • 24/7 priority support
  • ISO27001 certification

Benefits

  • Easy access to digital assets using powerful search tools
  • Preview and convert thousands of different file formats
  • Access digital content when on the move via responsive UI
  • Control access to sensitive assets
  • Live analytics - see how assets are used
  • Build custom workflow processes to suit your organisation
  • Open source, so license free, reducing the overall service cost
  • Full featured API means your developers can integrate existing systems
  • Full on-boarding and training service included
  • Our technical support team standing by to assist

Pricing

£238 to £938 per instance per month

Service documents

G-Cloud 11

999891725028381

Montala Limited (ResourceSpace DAM)

Peter Gough

01367 710245

info@resourcespace.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are no specific constraints.
System requirements Any reasonably up to date web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our response times are detailed under section 2.4 Priorities from our Terms & SLA, which you may review on the following link;

https://www.resourcespace.com/terms
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support No
Web chat support No
Onsite support No
Support levels We have three tiers that affect the hosting performance and storage levels, but also the service as follows:

- Virtual Cloud (£3,350 + VAT per annum) - 20 hours support per year, bug fixes free, 4 hours training and onboarding/reconfiguration per year.

- Performance Cloud (£6,250 + VAT per annum) - 35 hours support per year, bug fixes free, 8 hours training and onboarding/reconfiguration per year.

- Enterprise Cloud (£11,250 + VAT per annum) - 50 hours support per year, bug fixes free, 10 hours training and onboarding/reconfiguration per year.

All services come with access to our Customer Success team which are effectively account managers for our services. A designated team member is provided for the onboarding and training process.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We include on-boarding and training in all our packages.

With our comprehensive on-boarding process - our Customer Success team works with your organisation to design a custom metadata schema, determine user groups and permissions.

We schedule remote one to one remote training for administrators using Zoom. Each session around an hour in length, typically spread over 1 to 2 weeks allowing time for private learning and practice. These can also be carried out on-site if you are able to cover travel costs.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction We provide an online utility to download the data in full. This online function is password protected and available for 3 months from service end.
We can also ship the data on a physical medium and would charge only the cost of the media and shipping for this service.
End-of-contract process We provide a full download of the system and files. As the software is open source, your organisation is free to move this to another vendor or host in-house.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All functions are available but the layout is optimised for mobile. For example, the top menu becomes a drop down menu to optimise use of space.
Service interface No
API Yes
What users can and can't do using the API All core functions can be accessed via the API, for example, search, metadata tagging, download, upload, and so on.
The API is RESTful and therefore familiar to many developers.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The vast majority of the system elements can be customised, such as colours, brand/logo, metadata fields, resource types, all aspects of permissions/access, which features are enabled (and to who), and so on. Configurability is a core differentiator for ResourceSpace.

Scaling

Scaling
Independence of resources We offer CPU segregation between customers and guarantee minimum CPU allocation. Our top package includes an entirely dedicated very high performance server, ensuring no disruption from other users.
Bandwidth is second to none with multiple GigE and 10 GigE uplinks spread across two separate sites.

Analytics

Analytics
Service usage metrics Yes
Metrics types The analytics function of ResourceSpace allows for detailed reporting on a variety of system actions, broken down by user group and filtered by a number of different options. You can add reports generated to your dashboard for easy access.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We provide a few options:
- Bulk download in ZIP or TAR format of the assets themselves
- CSV download of asset metadata
- SQL download of the complete asset database (for migration)
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL
  • ZIP, TAR
  • XML
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network RSA key secured SSH for data transfer between servers.

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee recovery in 3 hours, 24/7.
We have no global refund policy but these have been worked in to specific customer contracts. The typical approach is to give free contract extensions (e.g. 1 day contract extension for every 30 minutes of outage).
Approach to resilience Each server is configured with RAID 10 for data redundancy on the production system. We can recover to a second server at a geographically separate site quickly as we have a full RAID 5 standby copy synchronised every hour at a minimum. We have additional offsite and offline backups (the specific details of those are intentionally confidential).
Outage reporting We have internal monitoring and dashboard display. We announce outages to customers via e-mail alerts. As we have the monitoring data this is something we can make available to customers on request.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels For ResourceSpace itself, the management interface can be accessed via a number of different SSO / SAML providers, or at a more basic level via LDAP. Furthermore basic username/password authentication is provided as a default - this is always over a secured TLS connection.
For our customer extranet used for the provision of support, e-mail and password is used to gain access over a TLS secured connection.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication SAML and LDAP

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 19/06/2017
What the ISO/IEC 27001 doesn’t cover All operations of our business are covered by this certificate (it extended to the full business).
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetrics
PCI DSS accreditation date 02/07/2017
What the PCI DSS doesn’t cover Our PCI DSS certification relates to online payments for our service only, and states that we do not handle credit card information (we use a separately certified payment supplier).
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our full Information Security Policy is available online. Here is an overview.

We have implemented the following:

- Implementation of a sensitive information control policy including compliance with regulations under the Data Protection Act 1998 to protect client, partner, supplier, our own and personal employee information which is not in the public domain.
- Implementation of an Information Security Risk Assessment Process that assesses the business harm likely to result from a security failure and the realistic likelihood of such a failure occurring in the light of prevailing threats and vulnerabilities, and controls currently implemented.
- Development and implementation of a Business Continuity Plan to counteract interruptions to business activities and to protect critical business processes from the effects of major failures or disasters.
Defined security controlled perimeters and access to controlled offices and facilities to prevent unauthorised access, damage and interference to business premises and information.
- Provision of information security awareness guidance for all company employees.
- Set up a Senior Management Team that supports the continuous review and improvement of the company ISMS.
- Implemented incident management and escalation procedures for reporting and investigation of security incidents for ISMS management review and action.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our Change Management Procedure is available on request.
We fully track all changes to IT assets using our in-house system build around ISO27001 requirements.
All significant changes are risk-assessed for potential security impact and preventative measures taken as part of our Continuous Service Improvement Process (CSIP).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our full Information Security Risk Assessment and Management Procedure is available on request.
The Company maintains a Risk Register which contains worksheets related to the ongoing risk analysis of its information in order to assess the business harm likely to result from a security failure. We assess the realistic likelihood of such a failure occurring in the light of prevailing threats and vulnerabilities, and the controls currently implemented.
Potential threats are received via subscription to mailing lists relevant to the packages in question. Patches are deployed immediately for critical updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our full Information Security Incident Management Procedure is available on request.
All information security incidents must be reported as quickly as possible to the Information Security Manager so that they may conduct an information security analysis, as required, then prioritise, investigate and manage in a timely manner and that detail(s) of the root cause(s) and any corrective action(s) are tracked in the Security Incident Log.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our full Information Security Incident Management Procedure is available on request, which defines the process for common security events.
Reporting is via our in-house Incident Log, part of our intranet.
The Information Security Manager will analyse the incident reports, (types, volumes and costs of incidents etc), identify root causes and planned improvement actions and prepare summary reports for the Company ISMS Management Review team identifying any relevant trends, ISMS performance and any further recommendations for action.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £238 to £938 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We include a fully functional access-all-areas instance with 1GB of storage and no time limit.
Link to free trial https://www.resourcespace.com/trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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