Wem Technology Ltd

Dark Web Stolen Credentials Monitoring

Dark Web Internet Credentials monitoring with a comprehensive policy and compliance report as part of your protective monitoring obligations. Identify compromised login credentials that can be used to exploit employees and networks. Focuses on real threats. Automate security, fraud and incident response.


  • Proactive monitoring for compromised credentials and real-time alerts when found
  • Manage risk with Compromised Data reporting and tracking
  • Insights into current threat posture and benchmarking
  • Monitor your staff logins to check the risk they pose
  • Supports hundreds of sources, including criminal sites selling credentials
  • Real-time notifications when matching domain data is found


  • Significantly decreased in risk of reputational and financial damage
  • Bypass effort and stress associated in case of identity theft
  • Options for advanced personal identity monitoring
  • Delivers enterprise credential monitoring capabilities to organisations
  • Connects to multiple Dark Web services including Tor and Freenet
  • Proactive solution provides real-time awareness of compromised credentials


£99 to £2999 per unit per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

9 9 8 1 6 4 3 0 7 1 9 5 3 4 9


Wem Technology Ltd

Vin Jauhal



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Browser-based Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normally within 1-2 hours for critical events, up to 24 hours at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Help Desk and Technical account manager as part of the support service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The monthly service provides monitoring of credentials on the Dark Web, once the contract ends, no further monitoring takes place.
End-of-contract process The monthly service provides monitoring of credentials on the Dark Web, once the contract ends, no further monitoring takes place.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API While email integration carries the advantage of easy configuration, a direct integration between your ticketing system and Dark Web ID solution avoids any issues that may occur with email delivery and processing. Using Dark Web ID’s compromise API, you’ll also have easier access to the metadata of compromises rather than parsing text from an email notification.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available No


Independence of resources Web-based system continuously searches and monitors the Dark Web for all valild credentials


Service usage metrics Yes
Metrics types Service provides monitoring and notification only
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold ID Agent

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Any data required can be exported in the format of your choice, or through the online portal.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service will provide a financially backed SLA.
Approach to resilience Not Applicable
Outage reporting Configurable Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Changes to the fully-managed service are performed on request by named buyer contacts after identification security checks have passed.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • ISO27001 is in progress

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Policies have been established to ensure a common, accountable, secure, and professional approach. Each person who is to be granted elevated rights is required to commit to these codes of practice before rights are assigned. System administrators require formal authorisation from the "owners" of any equipment they are responsible for and have a duty to monitor compliance with policies which apply to the systems. Policies cover Authorisation and Authority, Responsibility, Permitted Activities, Operational activities, Policy activities, Disclosure of information, Modification of data and Deletion of data.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach An ITIL-aligned Professional Services Automation (PSA) tool is utilised for better communication and planning. Workflow rules can automatically move change request tickets through a tiered approval process by associating them with a series of change advisory boards. Change-related fields include Impact Analysis, Implementation Plan, Rollout Plan, Backout Plan, and Review notes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vendor security vulnerability notifications including Microsoft Security Bulletins are utilised to establish software risks. Patching windows are identified and applied at least once a month, unless a critical vulnerability has been identified which is being actively exploited, at which point provision for patching will be made immediately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Accounts are actively monitored and alerts generated for suspicious behaviour. Potential compromises are assessed for severity and impact and an appropriate response is taken. Where a third-party application is used on the platform, it is the responsibility of the service user to monitor the application or to agree an appropriate monitoring policy with us.
Incident management type Supplier-defined controls
Incident management approach Incident management processes are in place for the service and are actively deployed in response to security incidents. Users are able to report incidents via the incident support desk, and incident reports will be generated and sent to relevant parties, where applicable.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £99 to £2999 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Demonstration environment can be provided to allow buyers to assess suitability of solution.

Service documents

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