Recite me Ltd

Recite Me

Recite Me is a Cloud based web accessibility solution which allows web users to customise websites according to their own preferences. Our award-winning software works across all devices and includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features.

Features

  • Text to Speech Software
  • Translation Tools
  • Interactive Dictionary & Thesaurus
  • Unique Magnification Tool
  • MP3 Download functionality
  • Plain Text Mode
  • Change Font Sizes and Colours
  • PDF Reader
  • Monthly Analytics
  • Save Settings

Benefits

  • Allows your users to access content from any device
  • Quick and Easy Implementation through one line of javascript
  • Makes your website accessible to a wider audience
  • Monthly analytics helps demonstrate return on investment
  • Helps meet your legal accessibility requirements

Pricing

£500 to £10000 per licence per year

Service documents

G-Cloud 9

997725821046698

Recite me Ltd

Ross Linnett

01914328092

info@reciteme.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • HTML Web front-ent
  • Ability to add JavaScript into website/DOM

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 Hours Monday-Friday between 9-5.
48 hours weekend
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Extensive web testing has been done internally and externally with the software
Onsite support Onsite support
Support levels A) The Supplier will provide Recite Me web accessibility software (“the Web Accessibility Software”) for the Client’s website for the duration of the agreement. Recite Me is supplied on a software as a service (“SaaS”) basis.

b) The Supplier will provide a named account manager who will be the main point of contact between the Supplier and the Client throughout the agreement

c) The Supplier will provide technical support as required
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers are provided with an installation and User guide. Onsite and Online training is available on request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction At present Recite doesn't capture any customer data as it is sold as an add-on to their website. Usage statistics of the Recite toolbar are available on request.
End-of-contract process The price of a contract includes full usage of the Recite toolbar on their website, analytics available on request, and full technical support.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Toolbar is optimised to work on mobile.
Accessibility standards None or don’t know
Description of accessibility Our service is designed to aid websites striving to meet WCAG 2.0 A/AA/AAA and adds functionality to not only help with that but also add additional levels of accessibility on top (e.g. Text-to-speech, user dictionary MP£ download)
Accessibility testing We have and continue to work with a range of accessibility services and dyslexia charities who have conducted a range of user tests.
API Yes
What users can and can't do using the API Our service exposes a RESTful API secured by OAuth 2.0 to interact with it's core functionality. Our Javascript library acts as an SDK to interface with this API negating the need to interact directly, although the option is available.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation We do offer a white label service at an additional cost, allowing customers to add their logo to the Recite Me Toolbar.

Scaling

Scaling
Independence of resources We split our software between multiple servers to share the load.

Analytics

Analytics
Service usage metrics Yes
Metrics types Recite me provide custom statistics for each client based on the usage of the software on their site/sites. These statistics are available on request and provide data such as number of times toolbar was used, features used and pages used on.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can request, at any time to get a download of their data
Data export formats CSV
Data import formats Other
Other data import formats None

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our SLA guarantees 99% up-time of our service
Approach to resilience Available on request
Outage reporting We will monitor the Software on the relevant server and if at any time the Software is not fully accessible for 2 hours or more then the Supplier shall notify the Client immediately and the Supplier shall start correcting the problem immediately and shall continue working on it until it is remedied.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Different levels of access.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We use industry best practice and recognised standards to conduct and assure security governance but without accreditation.
Information security policies and processes Our data is transferred over the WAN and LAN via SSL and optional data encryption for data-at-rest is available. Our datacentres adopt a strict security control for access and adheres to ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any change, including that of configuration will be clearly broadcast to all customers and any anticipated periods of disruption will be highlighted.
Vulnerability management type Undisclosed
Vulnerability management approach Regular penetration testing and proactive monitoring helps identity any imminent threats. Any detected threats are dealt with immediately and any security vulnerabilities which could affect customers data are clearly broadcast to them.
Protective monitoring type Undisclosed
Protective monitoring approach Our 24/7 proactive monitoring process allows us to respond to potential issues as they are flagged. We respond to incidents as described in our SLA
Incident management type Undisclosed
Incident management approach All incidents are clearly and securely documented and handled appropriately depending on their type and severity

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £10000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full usage of Recite Me for 30 days
Link to free trial http://www.reciteme.com/contact/trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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