JAC Computer Services Limited

JAC Electronic Prescribing and Medicene Administration System

Implementation of an electronic prescribing and recording of medicines administration on a private cloud. The service encompasses inpatients, outpatients and TTO discharge. Decision support is provided at the point of prescribing and guides users on adverse events. Additional services for implementation, integration, training and go-live support are provided.


  • Integrated Electronic Prescribing and Medicines Administration
  • High Resilience Architecture
  • Evidence based design
  • Web based mobile architecture
  • Decision support
  • TTA Discharge
  • integration with pharmacy
  • Reporting Capability
  • Ward automation
  • Electronic Charts


  • Clinicians and Nurse see drugs prescribed and administered
  • Reduced downtime to users
  • Ensures software is developed to meet NHS clinicians working practice.
  • System can be accessed by Clinicians from any mobile device
  • Improves patient safety by reducing adverse events
  • Simpler discharge process enables patients to be discharged quicker
  • Enables faster dispensing of medication to patients reducing missed doses
  • Enables Trusts to generate income through meeting QUINN targets
  • Right drug is administered to right patient at right time
  • No time lost searching for drug charts


£150000 to £500000 per unit

Service documents

G-Cloud 9


JAC Computer Services Limited

Nigel Toms



Service scope

Service scope
Service constraints Support is provided 24 x 7 x 365
System requirements
  • Database 3.1 Ghz 4 core processor x 2 servers
  • 32 Gb RAM
  • Two disks 400Gb and 100Gb
  • Windows Server 2012 R2 64 bit
  • 64 Gb Memory
  • Windows Server 2012 R2 64 bit
  • Internet Explorer 10.1 or Chrome

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please refer to service definition
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels JAC provide support based on a SLA covering 4 response levels all included at the same price. Response times vary from 30 minutes for a category one call and 1 hour fix to 15 days for a category 4 response with a fix in the next release. Support is provided through a customer services and technical services help desk.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started 15 days Onsite training is provided, with 26 days project management and10 days go-live support. Additional training is provided for specialised modules or for very large sites.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can extract their data using SQL queries or ODBC cals to the system data dictionary. These can be extracted in various formats.
End-of-contract process At the end of the contract the Customer can extract their data and install on another third party system in a specified format agreed by each party at an additional cost alternatively the Customer can contract with JAC to continue using the service.

Using the service

Using the service
Web browser interface Yes
Using the web interface Please refer to service definition
Web interface accessibility standard None or don’t know
How the web interface is accessible Please refer to service definition
Web interface accessibility testing Please refer to service definition
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Please refer to service definition
Usage notifications Yes
Usage reporting
  • API
  • Email


Infrastructure or application metrics Yes
Metrics types HTTP request and response status
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Please refer to service definition
Datacentre setup Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability "Availibiliy is 99%. In the event that services fail to conform to Service Levels, the Supplier willl take such actions to remedy its performance, and/or the Customer shall have the right to apply performance remedies, as specified in the SLA.

Performance remedies in the form of financial compensation for non-conformance with Service Levels are payable in a manner to be agreed between the Customer and the Supplier at the time of the failure.
Approach to resilience All installations are on a private cloud using a shadow server architecture. All transactions written to the main server are copied to a shadow server. In the event the main server fails the DNS can pointed at the IP address of the shadow server and a full service is restored to all users.
Outage reporting There is resource manager software supplied which provides service outages to the Customer

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels All access levels are under the control of the customer using passwords with associated priveledges dependent on their role within the customer.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Refer to service definition
ISO/IEC 27001 accreditation date Refer to service definition
What the ISO/IEC 27001 doesn’t cover Refer to service definition
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes JAC are ISO9001 and ISO27001 accredited and our IQMS policies detail our information security policies and all members of staff have to follow these policies

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach If the Supplier or the Customer, during the implementation of the Contract, see the need for change to the functions or performance of the System, or to any details of the Contract, the Customer may at any time request, and the Supplier may at any time recommend, such change and propose an amendment to the Contract in accordance with the formal change control procedure detailed in any contract. Neither the Customer nor the Supplier shall unreasonably withhold its agreement to any change. No amendments to the Contract shall be valid unless they have been agreed in writing.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As a clinical system supplier we emply a Clinical Safety Manager to comply with SCCI 1029 who produces a risk and hazard report on the system.
Protective monitoring type Supplier-defined controls
Protective monitoring approach JAC monitors all software via its CRM system which can be accessed by its customers. All incidents are logged as a priority with a response time as per the SLA agreed between the Customer snd Supplier.
Incident management type Supplier-defined controls
Incident management approach JAC monitors all software via its CRM system which can be accessed by its customers. All incidents are logged as a priority with a response time as per the SLA agreed between the Customer snd Supplier.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Refer to service definition.
How shared infrastructure is kept separate Refer to service definition

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £150000 to £500000 per unit
Discount for educational organisations No
Free trial available No


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