VMware Cloud on AWS
VMware Cloud on AWS is an Infrastructure as a Service (IaaS) offering,
leveraging VMware Cloud Foundation (vSphere, NSX and vSAN) to
deliver software-defined data centres (SDDCs) as a cloud service on
Amazon Web Services (AWS) VMC on AWS.
Features
- VMware SDDC delivered as a cloud service on AWS
Benefits
- Jointly engineered to deliver the best of VMware and AWS
Pricing
£5.60 an instance
Service documents
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Framework
G-Cloud 12
Service ID
9 9 2 6 7 6 8 5 1 2 1 1 1 9 1
Contact
Softcat Limited
Charles Harrison
Telephone: 01612725766
Email: psitq@softcat.com
Service scope
- Service constraints
- N/A
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
VMware Cloud Service Support Policies are published:
https://www.vmware.com/support/policies/saas-support.html Critical (SaaS
Severity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hours
Minor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12
business hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- VMware Cloud on AWS leverages in-product chat from Intercom.com. Details about chat accessibility can be found here. https://www.intercom.com/help/faqs-and- troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible Additional details on development and testing for accessibility of the chat interface can be found here: https://www.intercom.com/blog/messenger-accessibility/
- Onsite support
- Yes, at extra cost
- Support levels
- VMware Cloud on AWS provides 24/7 production level support as part of the service at no additional cost.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- VMware provides a range of resources to help to start using the VMware Cloud on AWS service. These include comprehensive documentation (in multiple formats, introductory videos, hands-on labs, online and in-person training access to a large ecosystem of partners and support from the customer success team and public sector account team.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Migration of data to and from VMware Cloud on AWS is fully managed by the customer. Documentation exists along with additional tools and services to facilitate the migration of data. VMware Cloud on AWS natively runs VMware vSphere which stores customer data in an industry accepted virtual machine format and VMware vSphere natively supports the Open Virtualization Format (OVF), making it simple to download, clone, migrate, copy, port or transfer workloads between environments.
- End-of-contract process
- If you are using the Service Offering on an on-demand basis, you can cancel at any time by deleting your SDDC, using the VMware Cloud on AWS Console. You will be charged for all usage up to the point of termination. Unless you purchase a new subscription, upon expiration of the Subscription Term all services will continue to operate on an on-demand basis and you will be billed at the then current on-demand rate for those services until you cancel your on- demand use.
Using the service
- Web browser interface
- Yes
- Using the web interface
- The VMware Cloud on AWS Console enables customers to provision Software Defined Data Centers, Configure Networking, Add/Remove Hosts, Connect tothe Virtual Center interface and get support. The Virtual Center Interface enables customers to manage their entire Software Defined Data Center
- Web interface accessibility standard
- WCAG 2.1 A
- Web interface accessibility testing
- The Virtual Center interface has undergone accessibility testing by an independent third party. Results of all VMware accessibility tests can be found at: https://www.vmware.com/help/accessibility.html
- API
- Yes
- What users can and can't do using the API
- After the initial creation of the organisation's account, the service can be configured and operated via the API interface. VMware Cloud on AWS Service APIs, vSphere APIs and NSX API interfaces are all supported.
- API automation tools
-
- Ansible
- Chef
- OpenStack
- SaltStack
- Terraform
- Puppet
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- Other
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- Customers have access to all published and documented APIs through a command prompt.
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
-
Customer environments are logically and physically segregated to
prevent users and customers from accessing resources not assigned to Independence them. Each customer SDDC runs on dedicated hardware which of resources eliminates the potential for other customers to affect their workloads. VMware and AWS both continuously monitor service usage to project infrastructure needs to support availability commitments/requirements - Usage notifications
- Yes
- Usage reporting
-
- API
- Other
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Other
- Other metrics
-
- Performance logs
- VSphere provide comprehensive infrastructure logs
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- VMware
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Account configuration information
- SDDC Configuration information
- Backup controls
- Customers retain control and ownership of their virtual machines and have the ability to use their own backup and recovery solution. VMware Cloud on AWS enables virtual machine images to be replicated by Site Recovery Manager to another Availability Zone or to a datacenter of the customer's choosing, which ensures that workloads would always exist in more than one physical location. There are many companies that offer backup and recovery solutions that are compatible with VMware Cloud on AWS service. A list of vendors can be found here: https://marketplace.vmware.com/
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
VMware will use commercially reasonable efforts to ensure that each component of the Service Offering ("service component") is “Available” during a given billing month (as defined in the Service Description) equal to the Guaranteed specified in the table below: Service Component Availability Commitment SDDC
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-cloud-aws-service-level-agreement.pdf - Approach to resilience
-
VMware has implemented backup or redundancy mechanisms to ensure compliance with regulatory, statutory and contractual obligations. VMware has a Approach to resilienc Outage reporting
defined Information Security Program that includes Business Continuity (BC) and Disaster Recovery (DR) strategies for data and hardware redundancy, network configuration redundancy and backups and regular testing exercises. VMware Cloud on AWS uses Amazon Web Services (AWS) geographically resilient data hosting options. Data centers are built in clusters in various global regions. VMware provides customers the flexibility to place instances and store data within multiple geographic regions as well as across multiple Availability Zones within each regions to support their resiliency needs. - Outage reporting
- The real-time status of the VMware Cloud on AWS services along with past incidents is publicly available on https://status.vmware-services.io/
Identity and authentication
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces implement role-based access controls and require members to authenticate against the corporate identity provider. Access is managed through the management gateway which restricts access based on originating IP address and SSL usage. Additional security and authentication mechanisms including the use of time-based credentials are used to secure and monitor access.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman & Company, LLC
- ISO/IEC 27001 accreditation date
- 31/3/2018
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 04/04/2019
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- N/A
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 27001
- ISO 27017
- ISO 27018
- SOC 1 (SSAE18/ISAE 3402)
- SOC 2
- SOC 3
- HIPAA
- FISC
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- VMware security policies are documented and available to employees on an internal web site. Policies and procedures are reviewed annually, updated as needed and retained for a minimum of six years from the date of creation. VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues and service level customer service. On an annual basis, VMware Cloud on AWS is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3 and HIPAA. Policy adherence is included as a part of these third-party audits.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The VMware Cloud on AWS team has a comprehensive development lifecycle and and change management system in place
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- VMware has a comprehensive vulnerability management program in place which includes continuous internal and regular third-party vulnerability scanning and penetration testing.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- VMware has a Security Operations Center staffed 24x7 and alerted on security anomalies in the VMware Cloud on AWS environment.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
The process complies with industry standards for legally admissible chain-of- custody and forensic-data-collection management processes and controls.
Response standards, procedures, methods are implemented based on the
security level
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- Each VMware Cloud on AWS Software Defined Datacenter (SDDC) is provisioned on dedicated bare-metal hardware within an AWS VPC dedicated to the customer. vSphere is installed on this dedicated hardware and customers are given access to their individual instance of Virtual Center to manage their virtual environment.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- VMware Cloud on AWS utilizes AWS datacenters and information about AWS & Sustainability can be found here: https://aws.amazon.com/about-aws/sustainability/
Pricing
- Price
- £5.60 an instance
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.