HGS Amazon-Lex Automated Setup Migration Service; Chatbot, Intelligent & Cognitive Automation
Our certified automation experts deploy and deliver tailored Artificial Intelligence (AI), Machine Learning (ML), cognitive automation, RPA; interaction automation (Chatbot), OCR/ICR across industry leading platforms, breaking complex automations into manageable, achievable steps. HGS is a trusted UK Government Tier 1 supplier with 100+ automated solutions ensuring reliability, security and compliance.
Features
- Customised Automation Setup and Migration Service
- 100+ RPA Experts; Consultants, Architects, Tech-Leads, Developers, Testers, Project Managers.
- Assessing Automation readiness
- Building value proposition, business case and gaining cross function support
- Centre of Excellence setup identifies, understands, designs and delivers automation.
- Automation designs enable cost optimisation, scalability, configuration and security
- Monitoring, performance and incident management set up of the Bots
- Specialists in Contact Centre and Business Process management Automation setup.
- Experienced in Amazon-Lex, Twilio Auto Pilot, IBM Watson, Google, Live-Person
- Experienced in Automation Anywhere, UiPath, Blue Prism, Pega Systems
Benefits
- Automation Migration Services designed specific to your needs and budget
- A proven, de-risked highly secure approach delivering value for money
- Establish readiness, to tailor Automation migration plan
- Aligning internal support to ensure successful Automation migration/adoption
- A proven, de-risked highly secure approach delivering value for money
- Secure, reliable, scalable, cost optimised automation solution meeting your needs
- Optimal efficiency and reduced turn-around time for issue resolutions
- Efficiency/accuracy gains in Contact Centre and Business Process Management productivity
- HGS automation experts deliver migrations that exceed customer/operations expectations
- Seamlessly use client’s existing end-user interfaces and enterprise applications
Pricing
£362.00 a person a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
9 9 1 7 6 4 9 2 9 2 2 5 5 6 2
Contact
HGS UK
Rob Irons
Telephone: 07827 940800
Email: bidteam@teamhgs.com
Planning
- Planning service
- Yes
- How the planning service works
-
A Project Manager will be appointed, working with the buyer and alongside the HGS automation certified experts, to plan your HGS Automated Digital Workforce Setup and Migration Service. HGS takes an Agile / Sprint based approach to Project Management. We kick off with HGS Automated Digital Workforce Workshops to assess readiness to plan your Automation Migration and Automation Managed Service. These include:
• Define your automation/digital workforce strategy
• Identify the connected infrastructure and architecture
• Design processes to ensure efficacy, quality and compliance
• Create Return on Investment (ROI) implementation plans
• Appointing HGS Automation experts to support your internal team
• Deliver people enablement to stand up an automation Centre of Excellence
• Build out plans for ongoing HGS Automated Digital Workforce Managed Service support - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Amazon-Lex
Training
- Training service provided
- Yes
- How the training service works
- Our team of automation certified experts work alongside your team to provide hands on skills and knowledge transfer to your team to help build internal skills.
- Training is tied to specific services
- Yes
- Services the training service works with
- Amazon-Lex
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- HGS automation certified experts, with the continued oversight of the HGS Project Manager, take the output agreed with the buyer from the HGS Automated Digital Workforce discovery workshops and the migration plan, to execute set-up and migration. The migration work is underpinned by our Agile/Sprint approach and includes but is not limited to; Architecture Provisioning, Workload Migration, Testing and Go Live with joint approval gateways at key milestones.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Amazon-Lex
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
HGS automation certified experts use SCRUM methodology with well-defined, documented processes for quality assurance and performance testing of the HGS Automated Digital Workforce Migration Service. Business requirements are turned into tangible assets and internally tested by senior quality assurance leads (QA). This QA process includes; certify User Acceptance Testing (UAT) readiness, including browser / device and accessibility testing and thorough regression testing.
Utilising baseline and final performance testing results, our Monitoring and Management tools support high ongoing levels of performance of the HGS Automated Digital Workforce Managed Service. HGS automation experts use a continuous and agile feedback loop to continue to optimise performance and quality assurance over time.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Other
- Other security services
- Security Operations Centre
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
A dedicated team of certified automation cloud monitoring and support experts ensure the continuous delivery and availability of your HGS Automated Digital Workforce with support options up to 24/7 for:
• Critical: System, Programme or Critical Function is inoperable; Impacts production
• Major: A major function does not work, is disabled, or gives incorrect results; Impacts production
• Minor: A minor function does not work, is disabled, or gives incorrect results; Minor impact to production
• Cosmetic: Less critical than a minor problem; Does not impact production
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our email or ticketing support service levels apply 24/7 with response times according to priority levels:
• Critical - 0.5 Hours
• High - 2 Hours
• Medium - 8 Hours
• Low - within 48 Hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- The tools/ applications we use have been tested by the automation provider for accessibility suitability
- Support levels
-
A dedicated team of certified automation cloud monitoring and support experts ensure the continuous delivery and availability of your AWS Cloud Managed Service with support options up to 24/7 for:
• Critical: System, Programme or Critical Function is inoperable; Impacts production
• Major: A major function does not work, is disabled, or gives incorrect results; Impacts production
• Minor: A minor function does not work, is disabled, or gives incorrect results; Minor impact to production
• Cosmetic: Less critical than a minor problem; Does not impact production
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Amazon-Lex
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £362.00 a person a day
- Discount for educational organisations
- Yes