Providing Drupal-optimised hosting environments utilising Amazon Web Services (AWS).
We deliver solid and reliable enterprise-level hosting for businesses and organisations, but without the high-end enterprise level costs normally associated with such rigorously stable hosting environments.
- Scaleable, robust enterprise-level cloud hosting via AWS
- Architecture designed specifically for Drupal platforms
- Elastic usage-based pricing
- Host your website in multiple AWS data centres globally
- Caching services and Content Delivery Network (CDN) available
- Dedicated Infrastructure team specialising in AWS cloud hosting
- 24/7 Support available
- Flexible and cost-effective enterprise hosting at lower costs
- Reliability - configured correctly, AWS enables almost zero unexpected downtime
- Independence - typically hosted in your own AWS account
- Scalability - add additional resource easily as your platform grows
- Low Set-Up Costs - compared to traditional hardware-based environments
- Service-orientated architecture - creating fewer software version issues
- Eco-friendly - 100% carbon-free power in some regions
£399 to £2500 per server per month
- Education pricing available
Adaptive Web Ltd
0800 321 3187
As our offering sits on top of the Amazon Web Services infrastructure, our limitations with regards to hardware are only matched by AWS' offering, which itself is quite broad.
Any required maintenance windows are always planned in advance (except for critical issues) and agreed with the client.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Based on our standard SLA, we aim to provide an initial response to critical issue tickets within one hour and standard non-critical requests within one working day. Please see our attached SLA document for full details.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Live chat support services are typically provided over Skype or other conferencing tools such as GoToMeeting.|
|Web chat accessibility testing||N/a|
|Onsite support||Yes, at extra cost|
Cloud hosting support is available in three packages: Basic, Standard and Premium.
The Basic package includes support as per our SLA to ensure that the server remains stable and available and also includes monitoring, backups and basic maintenance.
Our Standard package includes all of the above from the Basic package above plus any on-going AWS configuration such as creation (and subsequent support) of CDN, new instances (EC2, RDS) and AWS-related performance enhancements.
The Premium package covers all of this plus regular proactive reviews of the environment to utilise any new or improved services from AWS as they are released.
|Support available to third parties||Yes|
Onboarding and offboarding
Our consultants initially work through our 'Discovery' process with you to establish your exact requirements, together with any risks or other factors to be aware of, and will then recommend the most suitable infrastructure options and environment for your needs.
From there, we will work with you to deliver a suitable implementation of the service and provide training and advice as needed.
Training can be in the form of:
- one-to-one training, in person or via web conference
- group training, again in person or via web conference
- informal ad-hoc support as and when required
|End-of-contract data extraction||
In the majority of contracts, we configure and maintain the services within the clients own Amazon Web Services account. This means that, at end of contract, should the client choose to no longer work with us, they retain ownership of the environment and its contents and can therefore simply switch to an alternative support provider whilst continuing to utilise the existing infrastructure.
Should any data extraction be required, this can either be provided on request (typically as zip files either stored securely for download or transferred on physical media) - or we can provide the client with the access/tools required to extract the data directly themselves.
We typically charge no contract termination fee (subject to sufficient agreed notice being given). As per previous information, we typically configure and maintain the services within the client's own Amazon Web Services account which is retained by the client beyond the end of our support contract at no additional charge.
Should any data extraction or other services be required to support the end of the contract, this will typically be billable at our standard day rate.
Using the service
|Web browser interface||Yes|
|Using the web interface||
There are various options around this depending on client requirements. We can grant full, unrestricted access to the Amazon Web Services console if desired, enabling the client to manage the infrastructure as they wish if desired. Similarly, access can be given to the console but only to certain areas/functions, thereby restricting the level of control available to users. A mix of user roles/permissions is available per client if required.
Web interface access can also be provided if required to the Nagios dashboard which provides real time performance reports and uptime monitoring.
Support tickets can also be raised with our team via a web-based Support Ticket application.
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||The only top-level constraints are those from the tools/services being accessed, namely Amazon Web Services and Nagios. Beyond that, permissions and restrictions can be configured and managed as-per client requirements.|
|Web interface accessibility testing||None|
|Command line interface||Yes|
|Command line interface compatibility||Linux or Unix|
|Using the command line interface||This is set and agreed on a client-by-client basis, with varying degrees of access also available to different users within one client organisation. Command line access can be restricted to a basic set of agreed commands or, conversely, can be full superuser/root access as required by the client.|
|Independence of resources||Each client is typically given their own dedicated environment with no connection to other clients/environments so it is completely standalone.|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Amazon Web Services|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Schedules are agreed per client but are typically automatically scheduled with additional manual backups able to be carried out via the AWS web interface.|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users contact the support team to schedule backups|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||As we are providing our hosting services via Amazon Web Services, we cannot realistically provide uptime guarantees on behalf of AWS. However, we DO have SLAs around our own support service provision with accompanying refunds for any downtime resulting from our actions (or lack of actions). The nature of the SLA varies depending on the level of engagement we have on a project so is agreed on a client-by-client basis.|
|Approach to resilience||Available on request|
We can configure any/all of the following based on client requirements:
- API alert
- email notification
Identity and authentication
|Access restrictions in management interfaces and support channels||Varies on a case-by-case basis but can include restrictions by IP address and user credentials (including 2-factor authentication)|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||No|
|Security governance approach||Currently implementing ISO27001 standards|
|Information security policies and processes||
Adaptive will ensure the protection of all information assets within the custody of the Business.
High standards of confidentiality, integrity and availability of information will be maintained at all times.
Our full security policy document is available on request and details exactly how this is implemented.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We adhere to PRINCE2 change management standards and configuration change processes.|
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||We subscribe to various security news groups and monitor these for recommendations, which we then apply as soon as possible where applicable.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||AWS' Cloudwatch services provide large levels of detail of potential issues/threats to the infrastructure. Additionally, Nagios and Newrelic are also used for performance monitoring to highlight any potential issues such as DDOS attacks.|
|Incident management type||Undisclosed|
|Incident management approach||We have a ticketing system which is used both internally by the team and externally by clients to report any incidents. Tickets are updated with progress reports along with summary reports on closure of the ticket.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||No|
|Price||£399 to £2500 per server per month|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|