Nameless Media Group Ltd

TISCreport Compliance Data Services

For organisations wishing to monitor the compliance of their supply chain, we offer supply chain compliance assessment services through the tiscreport.org platform.

Features

  • largest source of open anti-slavery compliance data globally
  • supplier compliance dashboard
  • modern slavery statement builder
  • supplier compliance alerts
  • supplier questionnaires
  • analytics by sector and country

Benefits

  • Reduce time and resources in compliance with modern slavery act
  • reduce the risks in your supply chain

Pricing

£0 to £5000 per person per year

Service documents

Framework

G-Cloud 11

Service ID

9 8 2 4 3 9 2 4 3 2 1 1 5 8 8

Contact

Nameless Media Group Ltd

Jaya Chakrabarti

44 1179273113

jaya@nameless.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Our services are an extension to the tiscreport.org transparency in supply chains register, which is free at basic level for the public sector to use, and already has Welsh government backing in the Code of Practice for Ethical Employment (see page 7).
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No hardware restrictions. Standard maintenance arrangements for an open data register.
System requirements
Standard anti-virus required when accessing third party compliance documents

User support

Email or online ticketing support
Email or online ticketing
Support response times
For free standard level public sector support we aim to respond within 2 weeks.

Paid support desks will get responses within 8 working hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Pay as you go [response within 2 weeks], cloud support engineer
Standard [response within 5 working days] , cloud support engineer
Serious [response within 8 working hours], cloud support engineer
Critical [response within 4 working hours], cloud support engineer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training and user documentation is provided.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
CSV
End-of-contract process
Affiliate membership services of tiscreport are free for the public sector via https://public.tiscreport.org (which includes using the supplier dashboard and the statement builder).

The pricing of the contract relating to bespoke developments depends on the nature of the compliance services required. For example integration work between TISCreport cloud services and other systems will depend on time taken.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Different layout.
Service interface
Yes
Description of service interface
The service interface is a dashboard for users to manage their suppliers on. It enables upload and download of csv, and for users to see the compliance status of their suppliers against the regulations data sets they are subscribed to.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The system is being updated constantly so we test regularly. Whilst we do not do full testing for our frequent updates, one of our developers is visually impaired and cares deeply that we ensure our interface is easy to use. This enables us to do quick quality checks until our next scheduled full accessibility testing session.

Our sister company Big Red Square Ltd owns and manages Usability Testing Labs in our building (https://bristolsitelab.co.uk), which makes testing far easier to achieve regularly.
API
Yes
What users can and can't do using the API
The API is still very basic but we aim to enable a fully functioning API for paying members of the register, including adding users, checking supplier status etc.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Users will need to contact Nameless Media Group for a customisation of the service, available at GCloud rates.

Scaling

Independence of resources
We do not guarantee that users are not affected by others, however it is extremely unlikely.

Load from user interaction is fairly light, and caching is heavily used in order to reduce load.

The servers are considerably more powerful than any projected load by a very large factor.

Should general load increase, additional server resources can be applied in very short timescales.

Analytics

Service usage metrics
Yes
Metrics types
Through our dashboard we enable organisations to be able to track the compliance status of their suppliers, and the dates that their compliance documents were recorded.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The interface provides download options for the data within the system.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
The servers are virtual, and run on hardware for which multiple alternative machines are available. As such for a full hardware failure for whatever reason, new hardware can be rapidly deployed by restoring from a full VM backup.

If the entire server farm was compromised, then the files and database can be redeployed to any compatible server within an hour. The only limiting factors in this situation is DNS redirection, for which the TTL is kept intentionally low.

For any smaller failures, full file and database backups are maintained daily and can be re-deployed within minutes.
Outage reporting
We report outages via email alerts and also via public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is granted by user level of the logged in user. User levels are only accessible and editable by the super user.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyberessentials (pending)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance is monitored at board level and via our data strategy board.
Information security policies and processes
The scope of our Information Security Policy covers the storage, access, transmission and destruction of information in the course of TISCreport business. It is the part of the remit of the TISCreport Data Strategy Board to oversee and ensure our Information Security Policy is followed. Reporting to this board happens quarterly.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The system is software which is developed through Git Version control. Any new developments are tagged and each goes through a thorough testing process before being released to the production servers, and even then goes through further testing on that server before being released to the live service.
Git maintains a full history of updates, versions and resolved issues.
Vulnerability management type
Undisclosed
Vulnerability management approach
Our service is tiers upon an operating system, framework and the application itself.

The operating system is very regularly patched, and we follow security feeds which inform us of any potential vulnerabilities, even if not yet patched so that any necessary action could be taken.

The framework and its components have a similar system of released patches which are applied within hours if critical, non critical patches - such as those identified as non-threatening go through a testing process first.

The application itself has regular vulnerability testing, and is updated if necessary.
Protective monitoring type
Undisclosed
Protective monitoring approach
The entire file system is compared against an external version for any unauthorised changes.
Within the application key functionality is checked regularly and users are monitored for any unusual activity.
If a compromise is identified and confirmed, the response is instantaneous and depends on the severity of the threat.
Honeypots are also in use which will instantly block a user by IP address.
Incident management type
Supplier-defined controls
Incident management approach
The application itself provides users with the ability to report any issues or incidents.
All incidents are logged in our ticketing system, alongside any issues, bugs or pending system changes. As such they can be seen in context with all ongoing work.
Reporting is a feature of the ticketing system, since all of the above ticket types are categorised and ranked, and can therefore be pulled into relevant reports.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £5000 per person per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We already offer our public sector basic membership for free. It includes use of the supplier dashboard for monitoring modern slavery act compliance.
Link to free trial
https://public.tiscreport.org/

Service documents

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