Software Box Limited (SBL)

SBL Sophos Central Intercept-X

Cloud-managed Next-Generation Endpoint Security providing Exploit Prevention technology, Ransomware Protection + Recovery, Sophos Clean (Advanced Remediation + restoration) as well as Sophos Root Cause Analysis to provide detail source of infection information + visualisation

Features

  • Cloud Hosted Management, enforcement, audit and reporting
  • Next Generation Exploit Prevention technology
  • Next Generation Anti-Ransomware protection and recovery
  • Deep-clean remediation of the entire threat chain
  • Root Cause Analysis provides detail/visualisation of exact threat behaviour
  • Malicious Traffic Detection - added security against botnet behaviour
  • Flexible Policy - Control by machine or user
  • Can work alongside Sophos Central or 3rd party AV products
  • 24/7/365 phone & email support by Vendor's own staff
  • Single Pane of Glass control for multiple Sophos products

Benefits

  • Ease of use, always up to date, no hosting costs
  • Signatureless protection from known + zero-day attacks exploiting legitimate apps
  • Stop ransomware by detecting encryption then automatically restores original data
  • Fully remediate threat traces (eg DLLs) not just final payload
  • Delivers full forensic trail of the attack, allows estate analysis
  • Detect and stop botnet traffic e.g. Trojan/Ransomware Key Exchange
  • Granular control over individual or groups of machines and users
  • Leverage Next Generation protection on top of exiting AV contract
  • Vendor supplied frontline support by phone and email as standard
  • Synchronised Security: better together protection over PCs, Mobiles and more

Pricing

£0.50 per user per month

Service documents

G-Cloud 10

982265574514872

Software Box Limited (SBL)

Danielle Connor

01347 812100

tenders@softbox.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Sophos Central Intercept-X is one product set within Sophos Central - a Cloud-based Management Platform enabling security, audit + reporting for Endpoint Protection, Exploit & Ransomware Protection, Server Protection, Disk Encryption, MDM/EMM, Web Filtering, Wireless Access (E.g. hotspots) and more.
Cloud deployment model Public cloud
Service constraints 1) Service is based in AWS
2) Service offers data stores in USA, Eire or Germany - AWS will be an option when launched
3) Data store will never move geography (data sovereignty)
4) Service is sold through reseller channel with direct Sophos Sales
5) Service is sold through reseller channel with direct Sophos Support
System requirements
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari etc.)
  • Endpoint. PC support Win7-Win10
  • Endpoint macOS 10.9+ CryptoGuard support in Early Access
  • No on-premise infrastructure required, optional update servers to optimise bandwidth
  • All Endpoints require Internet Connectivity to Sophos services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Sophos Technical Support offers customers three distinct support options: Enhanced, Enhanced Plus and Technical Account Manager. Details of response times for each level are available in the Sophos Support Services Guide.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible This feature is currently in development and so details cannot be given at this point. Should a user require accessibility functionality SBL will build this into the live environment.
Web chat accessibility testing This feature is currently in development and so details cannot be given at this point. Should a user require accessibility functionality SBL will build this into the live environment.
Onsite support Onsite support
Support levels SBL and Sophos offer various levels of support with all of which are aimed to minimize business disruption, maximize protection, and increase the value of your investment.

Sophos Technical Support offers customers three distinct support options: Enhanced, Enhanced Plus and Technical Account Manager. Details of response times for each level are available in the Sophos Support Services Guide.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SBL and Sophos offer Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos CIX
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process 1) Deliberate end of contract. Sophos Central Endpoint Protection Advanced is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos Central Endpoint Protection then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central.
2) Accidental end of contract. In the event of a renewal being missed but the service still being desired, the customer should enter immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Simply UI layout - the access to all features and functions is available in low resolution (Mobile) browsers as well as high resolution (Desktop) browsers.
Accessibility standards None or don’t know
Description of accessibility Sophos CIX is accessed through a number of supported browsers.
Accessibility testing Sophos CIX is accessed through a number of supported browsers. Should a customer have accessibility concerns, SBL will work with the customer and Sophos to deliver this functionality.
API Yes
What users can and can't do using the API Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can customise exclusions, detection scanning and a broad range of configuration settings. This functionality is restricted to authorised users, usually administrators.

Scaling

Scaling
Independence of resources Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

Analytics
Service usage metrics Yes
Metrics types The solution provides by default a dashboard providing metrics on Alerts, Usage, Web Stats, User Activity Status and other key indicators. Additionally, more detailed metrics are available to include but is not limited to Users, Computers, Peripherals, Blocked Applications, Allowed Applications, Policy Violations and DLP Violations.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
Data export formats
  • CSV
  • Other
Other data export formats
  • CSV
  • PDF
  • SIEM log events via API, json cef or Splunk
Data import formats Other
Other data import formats N/a

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
Data protection within supplier network Other
Other protection within supplier network All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.

Availability and resilience

Availability and resilience
Guaranteed availability Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Approach to resilience Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Outage reporting Real time status information is available at centralstatus.sophos.com. SBL will work with all customers to fulfil any more detailed requirements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication Administrators will authenticate in to the system to check reports and change settings, however users are not authenticated into Central for this product offering.
Access restrictions in management interfaces and support channels Username and password

Please note that 1. 2-factor authentication is expected to be added in a near-future release
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Sophos endeavours to hold all personal data securely in accordance with our internal security procedures and applicable law.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes and configurations are detailed, recorded and distributed as appropriate. Further details cannot be provided due to their confidential nature.
Vulnerability management type Undisclosed
Vulnerability management approach Operational security processes are confidential
Protective monitoring type Undisclosed
Protective monitoring approach Operational security processes are confidential
Incident management type Undisclosed
Incident management approach Operational security processes are confidential

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The trial is a 30-day access to the full Sophos Central product which comprises Sophos Central Endpoint Protection Advanced, Sophos Central Intercept-X, Sophos Central Mobile (MDM/EMM), Sophos Central Disk Encryption and more. Trial can be converted to full licence by simply entering a valid licence code
Link to free trial https://secure2.sophos.com/products/sophos-central/free-trial.aspx Once registered, the product is accessed at https://cloud.sophos.com

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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