T-Impact Limited

Bonitasoft Enterprise Strength BPM Subscription Edition - low code

Bonita is a platform on which you can create seamless, engaging, and personalized digital user experiences in enterprise-grade applications.

Build, run, monitor, improve business apps that connect customised UI with back-office processes with your data and other business information to create engaging and satisfying end-to-end user experiences. Cloud or on-premise


  • Bonita Studio for process modelling, system integration and collaboration
  • Process design with drag-and-drop elements BPMN2.0 compliant
  • Bonita UI Designer to build custom advanced User Interfaces
  • Graphical studio creates standalone web and mobile User Interfaces
  • Comprehensive set of REST APIs and native UiPath connector
  • Lightweight extensible modular architecture: connect widely and customize freely
  • Multiple developer extension points and frameworks
  • Continuous Delivery add-on for rapid and iterative development and deployment
  • Intelligent Business process optimization based on process mining AI algorithms
  • Highly reliable scalable process execution manages heavy loading


  • Increase agility of dev-teams with open extension points and tooling.
  • Reduce effort required to integrate other systems in our ecosystem
  • Create Living Applications that adapt easily to change, whilst running.
  • Prototype rapidly, try new ideas and act fast, learn fast.
  • Design, connect, execute, monitor and optimise business processes
  • Guarantee control and visibility over your business logic.
  • Collaboration between business and IT teams to build applications
  • Optimise existing paper-based processes and reduce errors by digitising forms
  • A wide range of Industry configurations including public sector .
  • Improve traceability and conform to regulatory compliance


£43200 per transaction per year

Service documents


G-Cloud 11

Service ID

9 8 1 9 0 5 3 9 1 3 4 4 2 9 3


T-Impact Limited

Trevor Cole

01865 818952


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Add-ons and premium support sold separately

If add-ons purchased at the same time as the Bonitasoft Enterprise annual subscription, add-on updates are free throughout the Bonitasoft Enterprise annual subscription
System requirements Internet connection as service deployed in a container on cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Platinum support provides additional features & extended hours of support, for an additional cost
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels See service description for summary, full details can be found here: https://www.bonitasoft.com/support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full documentation, tutorials, video guides available. On-site and on-line training is also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is accessible through several export functions available in via the administration console and design tools. T-Impact will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process If the user chooses not to renew the contract the account will be suspended and access denied.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
What users can and can't do using the API RESTful services documentation https://documentation.bonitasoft.com/bonita/7.8/rest-api-overview
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Many aspects of the service can be customised including user interface through to full customisation via the accessible APIs


Independence of resources The architecture of cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.


Service usage metrics Yes
Metrics types Examples of how to create metrics within the tooling are available from the Bonitasoft website. One example centered around healthcare is here https://www.bonitasoft.com/healthcare
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold We are an Bonitasoft, Microsoft, IBM and UiPath business partner

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is accessible through several export functions available in via the administration console and design tools.
Data export formats Other
Data import formats Other
Other data import formats BPMN 2.0

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data protection between the buyer’s and supplier’s networks
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Other protection between networks. we will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, we will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.

Availability and resilience

Availability and resilience
Guaranteed availability If Bonitasoft is deployed on IBM Cloud see
Azure see
AWS see
Approach to resilience Available at request dependent upon cloud provider.
Outage reporting Email Alerts
Potential Dashboards

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Bonitasoft maintains individual role-based authorization of admin accounts, an authorized user identity with administrative access.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Dependent upon which cloud service is selected (Azure, IBM or Microsoft) and the container technology employed (Docker, VMware), each service has a myriad of IT security policies and processes in place. During our consultation with you we will work together to outline how these policies might work in concert. T-Impact also has a umbrella of policies and controls in place available upon written request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach For IBM Cloud Deployments.

IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach IBM Cloud Deployments.
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach For IBM Cloud Deployments.
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies, systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.

-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.

-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.

-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £43200 per transaction per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Community edition available for non-commercial use.
Link to free trial https://www.bonitasoft.com/downloads

Service documents

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