Truststream Security Solutions

CyberArk Core PAS

CyberArk provides Privileged Access Management (PAM) software that can operate in the cloud or a DC. It is an end-to-end solution that protects, manages and audits, user and application credentials, provides least privilege access and session isolation while recording, monitoring and responding to real-time privileged activity using intelligent threat analytics.


  • Enterprise Password Vault (EPV)
  • Secure and tamper-proof digital vault with multiple security layers.
  • Privileged Session Manager (PSM)
  • Single-sign-on control point that isolates, records and audits privileged access
  • Application Access Manager
  • On-Demand Privileges Manager
  • SSH Key Management
  • Privileged Threat Analytics (PTA) module that integrates with SIEM systems
  • Intelligent real time audit with ability to respond to threats


  • Manage Privilege at an Enterprise level through policy driven rules
  • Protect all privileged Accounts and SSH Keys
  • Control Access to Privileged Accounts
  • Secrets Management for Applications, Tools, Containers and DevOps
  • Comply with audit and regulatory requirements
  • Streamlined management of Privileged Accounts
  • Secure IAM Accounts and EC2 instances in AWS
  • Delivers Privileged Access Security (PAS)
  • Risk-based Credential Security and Session Management to Protect Against Attacks
  • Competitive with Thycotic, Bomgard, Centrify and BeyondTrust


£5000 to £500000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Truststream Security Solutions

Bryan Thomson

07827 327320‬

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Application Access Manager (AAM)
Secrets management for DevOps and automation processes, prevent hardcoded credentials
On-Demand Privileges Manager (OPM)
Control and monitor super users commands and replacement of SUDO
Endpoint Privilege Manager (EPM & EPM SaaS)
Server and Workstation least privilege, application control, credential theft protection
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints Supplied upon request, contact Truststream to arrange an initial needs assessment session to capture your service specific requirements
System requirements
  • Windows 2012 R2 SP1, Windows 2016
  • .Net Framework 4.5.2
  • IIS 8.5, 10.0
  • Internet Explorer 11.0, Chrome 56 and Higher
  • Microsoft Remote Desktop Services
  • Microsoft Remote Desktop Services Gateway
  • SUSE Linux Enterprise Server 11 SP4 or 12
  • CentOS Linux 5.6 +, 6.4 + and 7.x versions
  • Red Hat Enterprise Linux 5.6+, 6.4+ and 7.x versions

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Customers cases will be assessed and graded on receipt. The customer can also request an escalation to a case. Truststream operates 24x7 follow the sun support, so response times are the same at weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 24x7 telephone support is provided by fully certified CyberArk Certified Delivery Engineers (CDE).

All customers are provided with a Technical Account Manager and a Customer Service Manager who are committed to helping you achieve the highest value, performance and results.

The latest system enhancements and updates. Including Alert announcements.

Truststream offers 3 different levels of support; CyberArk Enhanced 24x7 Telephone and Email Support, CyberArk Managed Upgrade Service & CyberArk Managed Operations.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All customers are provided with operational guides, network design documents and customised training can be provided upon request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We do not hold any client data
End-of-contract process If your maintenance contract expires then all users within your company will no longer be able to directly contact Support. All active Support cases will be put on hold until maintenance has been paid. Once maintenance is paid Support assistance will resume.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API The PAS Web Services is a RESTful API that enables users to create, list, modify and delete entities in Privileged Access Security solution from within programs and scripts. The main purpose of the PAS Web Services is to automate tasks that are usually performed manually using the UI, and to incorporate them into system and account-provisioning scripts.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The PAS Web Services SDK is a RESTful API that can be invoked by any RESTful client for various programming and scripting environments, including Java, C#, Perl, PHP, Python and Ruby.


Independence of resources CyberArk Core PAS is not a shared service. It is implemented as an individual instance per enterprise so there is complete independence from the demands of other businesses.


Service usage metrics Yes
Metrics types Metrics include: transactions per second, number of users, average queue time, number of successful changes/verifications/reconciliations , number of failed change/verifications/reconciliations.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold CyberArk Software Limited

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach We do not hold customer data
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export metadata, but not passwords from the solution. Users are able to produce reports on activity using the web portal.
Data export formats
  • CSV
  • Other
Other data export formats SIEM API
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network CyperArk's own secure protocol

Availability and resilience

Availability and resilience
Guaranteed availability SLA's will be defined once the target operating model with the buyer is agreed. This will include service credits for non-performance.
Approach to resilience There are many methods of designing resiliency into a CyberArk system. It is always a highly business-critical system and the CyberArk solution has evolved over many years to maximise availability and remove single points-of-failure. Further details are available on request.
Outage reporting Public Dashboard & Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Available upon request
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 29/08/2018
What the ISO/IEC 27001 doesn’t cover N/A scope is all services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Truststream is Cyber Essentials Plus certified
  • Truststream is IASME gold certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Undisclosed
Vulnerability management approach CyberArk implemented a process of scanning internal systems and identifying possible vulnerabilities.

Patches deployed by designated technical team, according to a deployment guidelines which are part of the procedure.
Protective monitoring type Undisclosed
Protective monitoring approach Available upon request
Incident management type Undisclosed
Incident management approach Available upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5000 to £500000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full product on qualified 14- day proof-of-concept trial. The CyberArk Discover and Audit (DnA) module is also available to run free-of-charge to baseline and establish PAM requirements. Truststream can assist with this.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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