Software AG (UK) Limited

Software AG - Digital Business Platform Cloud

The Software AG platform powers the Digital Enterprise and makes your business agile, fast, responsive and scalable. It leverages technologies including Adabas, Alfabet, Apama, ARIS, CentraSite, Global Consulting Services, Software AG Cloud, Terracotta and webMethods


  • Business process analysis and business transformation
  • IT and portfolio management
  • Integration and API management
  • Hybrid integration - cloud an on-premise
  • Process automation
  • Digital applications
  • In-memory data management
  • Monitoring services
  • Analytics, decisions and machine learning
  • Internet of things (IoT) integration


  • Integrated platform of platforms
  • Reduced TCO
  • Rapidly scalable platform
  • Build differentiating digital applications and services based
  • Bring together people, processes and technology
  • Modular architecture - add capabilities as needed
  • Open architecture - can integrate with other technologies/products
  • Full life cycle - from design to execution to monitoring
  • Comprehensive governance and security built-in


£1800 to £25000 per unit per month

Service documents

G-Cloud 10


Software AG (UK) Limited

Colm Roberts

01332 611000

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Software AG's Digital Business Platform which includes but not limited to: -
Business Process Analysis and Design
IT and Portfolio Management
API Management and Integration
Process Automation
Robotic Process Automation
In-memory Data Management
Machine Learning, AI and Streaming Analytics
IoT Integration
Cloud deployment model Hybrid cloud
Service constraints None - Software AG offers a flexible deployment model that can be suited to the customer requirements. This includes Public, Private or Hybrid cloud deployments using a variety of technologies.
System requirements System requirements not applicable as are managed cloud solutions.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For Critical Priority situations, clients can register online via Software AG’s Empower site and expect a target response time of 1 hour. High Priority situations have a Target Response Time of 2 hours. Medium Priority situations have a Target Response Time of 24 hours. Low Priority situations have a Target Response Time of 48 hours. For more detailed information, please visit the response times are detailed in the SLA. Please note that where a client selects a Managed Service option, SLA’s and response times are configured in accordance with their requests.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels With standard support offerings, Software AG provides 4 Support levels termed as Critical Priority, High Priority, Medium Priority and Low Priority - all of which have target response times derailed in the SLA. Standard Support comes with the product for a standard fee. For more tailored support, clients can selects a Managed Service option whereby the SLA’s and response times are configured in accordance with their requests. This service can include aspects such as Technical Account Manager, Capacity Management and any other service the client might want to add. The fee for the managed service is determined by the service required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Standard Training and Full documentation provided - Training and documentation and video's can also be tailored/ created to meet specific customer requirements. Train the trainer is also available upon request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Open standard exporting of Data can be provided at Contract end using tooling capability.
End-of-contract process At end of contract - customer typically decide to continue with the service. Alternatively they can choose to export the data for example to another Service Provider. Software Ag is happy to assist with this process.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All applications have been optimised to work with both Android and iOS
User experience can be designed to ensure that the user interface is optimised to be used on the mobile device.
Accessibility standards None or don’t know
Description of accessibility Administration users have total access to the software depending on their assigned privileges. Users of the service have their own interface depending on the business requirements.
Accessibility testing The solution has been assessed against the German BTIV 2.0 regulation designed on top of the WCAG 2.0 standard. A few accessibility issues identified will be addressed in the April 2017 release
What users can and can't do using the API WebMethods Integration Cloud is an integration Platform-as-a-Service (iPaaS) that connects cloud-based and on-premises applications, and empowers business users without creating new silos of integration logic and assets.
Key features:
• Service Orchestration: Create sophisticated integrations with Integration Cloud’s graphical user interface. With its drag-and-drop pallet you can quickly create multi-step orchestration flows without coding.
• Application management: Out-of-the-box connectivity to SaaS applications, such as Salesforce®, ServiceNow and StrikeIron™.
• Responsive browser-based UI for citizen developers: Responsive browser-based user interface for citizen developers supports guided development using wizards to help create integrations. Since the interface is built using standards-based HTML5, it is also accessible from tablets and mobile devices.
• Mapping, transformation and enrichment: Drag-and-drop transformation and mapping so you can call operations that provide transformation and enrichment within your integrations.
• On-premises connectivity: If you use webMethods on-premises, you can connect your webMethods Integration Server to Integration Cloud to create cloud-to-on-premises integrations. Connectivity between on-premises Integration Server and Integration Cloud is very secure because the connection is initiated from the on-premises Integration Server to Integration Cloud, removing the need to open up firewall ports in the on-premises side.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation End user interfaces - look and feel can be customised/ branded.


Independence of resources Scoping and on-boarding processes define the optimum specification for the customers requirements. The required amount of computer capacity is assigned to the customer. software AG technology is fully equipped to leverage via AWS scalable hosting


Service usage metrics Yes
Metrics types Software Cloud Operations provides SLA performance monitoring for AWS cloud resources and the applications executed by customers and publishes our most up-to-the-minute information on service availability on the Service Health Dashboard. AWS Cloudwatch provides monitoring for AWS cloud resources and the applications customers execute on AWS - Refer to for additional details.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Exporting of Data can be achieved using open standards formats
Data export formats Other
Other data export formats
  • Database transfer
  • XML
  • XPDL
  • BPMN
Data import formats Other
Other data import formats
  • XML
  • XPDL
  • BPMN

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99, assured by contractual commitment
Approach to resilience Software AG’s cloud services provide 99.95% infrastructure availability (over AWS) and 99.5% availability for the solution itself.
Outage reporting Software AG’s Cloud Trust Centre website provides web-based access to
• Live data on our cloud system availability
• Current and historical information on system performance

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Authentication is required and is implemented access cloud accounts and account activities are logged using AWS Cloud Trail services. In addition, The cloud product permits the configuration of a connection to customer's Single Sign On Services through an Identity Federation Capability via SAML2. In addition, the AWS Identity and Access Management (IAM) service provides identity federation to the AWS Management Console. Multi-factor authentication is an optional feature that a customer can utilize. A certification based authentication is not required.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Compliant with customers private cloud secuity arrangements

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security testing and policies
(SOC) Type II, independent third-party auditor certification 
AICPA Trust Services 
Implement and maintain a standards based ISMS 
Comply with (IaaS) provider, Amazon Web Services security policy 
Cloud Security Alliance (CSA) 
CSA Consensus Assessment Initiative Questionnaire (CAIQ)
Security testing type
Penetration testing 
IT Health Checks 
Risk analysis 

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Behind the scenes, Software AG’s Cloud Service Operations team manages our cloud offerings so the customer doesn't have to. The standard included services are:
• Regular upgrades to latest software versions (following product release cycle)
• Seamless patching during maintenance windows to minimize vulnerabilities or bug impact
• Performance monitoring
• Service continuity and recovery procedures for high up-time
Vulnerability management type Supplier-defined controls
Vulnerability management approach Software AG’s Cloud Service Operations team carries out Seamless patching during maintenance windows to minimize vulnerabilities or bug impact
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our auditor’s SOC 2 Type II report certifies the operational effectiveness of our systems that keep your sensitive data secure. This provides a high level of transparency into our controls that mitigate operational and compliance risks. Because it requires an attestation by an independent and objective CPA who bears professional liability for his or her opinion, the SOC 2 is more stringent and credible than other types of reporting on information security controls.
Incident management type Undisclosed
Incident management approach All Cloud Products are covered by Software AG's Standard Support Agreement. Support issues should be raised through Software AG’s customer service portal, Empower, which is available 24x7. Three levels of support are available, with standard support offering 24x7 access to the support portal, 9 to 5 telephone support for standard and critical incidents and 24x7 support service for crisis incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Other


Price £1800 to £25000 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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