Moortec’s Connectivity Service for the AWS Cloud provides a managed secure network connections between the customer's on premise and remote locations, to AWS hosted environments, via AWS DirectConnect, private networks, and VPN (IPSec and OpenVPN) technology.
- Uses native AWS DirectConnect technology were possible.
- Choice of VPN technology available.
- Fully managed service or setup and self administer.
- Daily Backups included and Disaster Recovery available.
- Certificate / Key management.
- Supports remote / mobile workers via the internet.
- Windows, Mac, Android and Linux clients supported.
- Scalable up to 1000s of users.
- Internet, PSN, N3, Janet options available.
- Administered by security cleared UK staff.
- Provides secure alternatives to dedicated network links.
- Suitable public, private and hybrid cloud environments.
- Fully managed service available 24x365.
- Client only OpenVPN solutions for rapid set-up.
£100 per instance per month
- Free trial available
Moortec Solutions Ltd
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response times and the hours of support depends upon the level of support. The gold service, which covers weekends, level provides 1 hour response 24x365.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Support Levels: Gold Service 24 x 375 Priority 1 incidents are responded to within 1 hour. Priority 2 within 4 hours. Priority 3 within 24 hours. Priority 4 within 48 hours. Silver Service Mon-Fri 7am - 9pm Priority 1 incidents are responded to within 4 hours. Priority 2 within 12 hours. Priority 3 within 48 hours. Priority 4 within 5 working days. Bronze Service Mon-Fri 9am - 5pm Priority 1 incidents are responded to within 8 hours. Priority 2 within 24 hours. Priority 3 within 72 hours. Priority 4 within 7 working days. The support costs are included in the compute platform costs, and start from £100 per month per instance. We provide cloud support engineers.|
|Support available to third parties||Yes|
Onboarding and offboarding
There is an extensive onboarding process for setting up the connectivity, covering: commissioning network links, VPN equipment set-up, user administration and client software installations, plus key and certificate management.
Moortec will perform hardware and software set-up and then the customer can perform user administration / set-up for new users.
|End-of-contract data extraction||This connectivity solution has little in the way of data to extract, but designs, server configurations and client configurations will be provided by Moortec at the end of the contract. This will be in sufficient details to allow the customer or a 3rd party to take over administration of the implemented connectivity / VPN solution.|
|End-of-contract process||There are no additional charges for terminating the contract.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||No|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Description of customisation||The connectivity service can be customised to cover a range of locations and connectivity options. Moortec will perform the customisations.|
|Independence of resources||Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Services which provide virtualized operational environments to customers (i.e. AWS EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.|
|Service usage metrics||Yes|
Service reports for the underlying hosting service will be provided at regular intervals. Reports on the performance of the networks will be provided and include: max. and average bandwidth consumption, network traffic profiles over a day, week, month.
Moortec will alert the customer if the network capacity regularly exceeds a pre-defined threshold, typically 70%, so that upgrades can be planned before capacity is exhausted.
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Other|
|Other data at rest protection approach||Where applicable, given this is a connectivity service, Moortec will provide database encryption, or employ the cloud infrastructure provider's services, such as AWS, to add additional security layers to data at rest, via scalable and efficient encryption features.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||As a connectivity solution this question is not applicable. Full detailsl of the installation / configuration will be provided by Moortec as described in the section on exiting the contract.|
|Data export formats||
|Other data export formats||The connectivity solution does not preclude any data formats.|
|Data import formats||
|Other data import formats||The connectivity solution does not preclude any data formats.|
|Data protection between buyer and supplier networks||
|Other protection between networks||Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security.|
|Data protection within supplier network||
|Other protection within supplier network||Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit. AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use. API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.|
Availability and resilience
The connectivity managed service offers availability SLAs of up to 99.9%, if diverse network connections and resilient network and VPN termination equipment is deployed.
Failure to achieve the SLA in any service measurement period (typically a month) will result in a service credit equal to 10% of the monthly service charge for failures of Moortec provided infrastructure.
|Approach to resilience||
Moortec's connectivity solution can provide single routed, alternatively routed or diversely routed connections to provide whatever resilience is required. Note that the availability of alternatively or diversely routed connections would be subject to a site-survey.
In addition Network Termination Equipment (NTE) can be provided in resilient configurations, as required to meet the target availability service levels.
|Outage reporting||Via email alerts and SMS messages.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||GDS Verify.|
|Access restrictions in management interfaces and support channels||
For datacentre resources AWS IAM provides user access control to AWS hosting services, APIs and specific resources.
Other controls for the connectivity service include time of day, originating IP address, SSL use, and whether users authenticated via MFA devices.
For on premises devices only support staff from the network operations centre will be able to connect for management and support purposes.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Moortec's services confirm to ISO27001, but does not have formal accreditation. The underlying infrastructure has ISO27001 accreditation.|
|Information security policies and processes||Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Changes to services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. Teams set bespoke change management standards per service, underpinned by standard Moortec guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party. Emergency changes follow incident response procedures. Exceptions to change management processes are documented and escalated to Moortec management.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Moortec Security performs vulnerability scans on the host operating system, web applications, and databases in the hosted environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
For datacentre hosted equipment Moortec relies upon AWS deployed (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage.
Both datacentre hosted and on premises equipment is proactively monitored by the Moortec Network Operations Centre, who will be notified of failures and typically respond within an hour.
|Incident management type||Supplier-defined controls|
|Incident management approach||Moortec adopts a three-phased approach to manage incidents: 1. Activation and Notification Phase 2. Recovery Phase 3. Reconstitution Phase To ensure the effectiveness of the Incident Management plan, Moortec conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact. The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£100 per instance per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Moortec will provide a OpenVPN access to an AWS hosted environment for up to 3 months for customers to evaluate the service. Note that this is limited capacity and unsuitable for production purposes.|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|