Tricostar Software Ltd

Timebase 247

Timebase 247 is time and resource software. It is comprehensive, easy-to-use, with granular security, 100% web application giving service professionals the freedom to record their time electronically. Can be linked to payroll and HR systems. Time can be recorded using smart phones, laptops and PC's. Available in house version also

Features

  • Provides real time, retrospective and spreadsheet time entry formats
  • Full client and management reporting
  • Highly granular security model allows separate "firewalled" departments
  • Records Chargeable, Non chargeable, Fixed Fee and Budget Options
  • Desktop, Smartphone and Mobile friendly
  • Expense recording
  • Can be customised to specific client requirements
  • Automated, time scheduled reporting can be implemented
  • Administrators can create own reports using wizard driven interface
  • Link to Payroll and/or HR systems

Benefits

  • Simple and easy to use
  • Minimal training requirement
  • Time recording on the move
  • More reliable and less expensive than manual systems
  • Helps users accessing the same or multiple projects collaborate
  • Different ways to record time provide flexibilty in recording
  • A true shared service application saving on implementation costs
  • 25 + years of use in government

Pricing

£1.75 to £5.00 per licence per month

  • Free trial available

Service documents

G-Cloud 9

976297797493914

Tricostar Software Ltd

Jeffrey Lawler

0208 2922660

jpl@tricostar.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Tricostar Case Management - a shared service software solution for case management for both legal and other departments. It includes CRM, marketing, complaints management, court and document bundling, electronic case management, knowledge management based around Sage CRM . Available as an in house option.
Cloud deployment model Public cloud
Service constraints None
System requirements Recent version of browser to be used required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity.

Our premium service is more wide ranging and operates to the same SLA.

Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use Skype Go To Meeting and all its capabilities for web chat and support.
Web chat accessibility testing None as currently used successfully with all current clients
Onsite support Yes, at extra cost
Support levels Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends.

Standard is included in licence cost
Premium is based on numbers of users
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide consultancy, both onsite and online training and documentation as well as implementation services, for example assisting clients in linking internal Active Directory or setting up internal reporting engines.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction How - depends on the volume of data required. Can be either using the reporting tools or we can create a data download.
End-of-contract process Any services provided by Tricostar at the request of the client at the end of a contract are chargeable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Sizing is automatic.
The mobile element focuses on time data recording and specific user reporting data.

The desktop service provides the full application features
Accessibility standards None or don’t know
Description of accessibility Our software conforms to the principles WCAG 2.0 guidelines and is available through a standard web interface and can therefore be integrated with 3rd party solutions to meet accessibility standards.
Accessibility testing None
API No
Customisation available Yes
Description of customisation Tricostar only, can customise the application based on client requirements

Scaling

Scaling
Independence of resources We use Azure Elastic Pools within Azure using the Azure DTU measurement tool to measure that combines CPU, memory and I/O values.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide the metrics provided to us via the Azure Dashboard we utilise that manages and reports on utilisation
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is a reporting wizard that exports data in .csv and Excel
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • PDF
  • Word

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Additional services can be purchased on Azure for - for example - end to end data encryption, client side encryption etc
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time
Service Credit
Monthly Uptime Percentage
Service Credit < 99.95% is 10%: < 99% is 25%

For full SLA see:
https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
Approach to resilience Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during datacenter failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more datacenters.

https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1
Outage reporting We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Azure Active Directory is a cloud based directory and identity management system.
It is a Platform as a Service (PaaS) Offering and facilitates a lot of different functionality, some of which are
• Single-Sign-On across multiple applications in Software-as-a-Service (SaaS) offerings
• Multi-Factor Authentication
• Role-based access control (RBAC)
• Device Registration

The software has its own user security layer with levels of access (Global Administrator, Team Administrator, User).
Access restrictions in management interfaces and support channels • Group Policy for managing users and computers
• Does not have Organizational Units. It is a flat organizational structure
• There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Tricostar has procedures and monitoring in place that follows the the SEC440: Critical Security Controls: Planning, Implementing, and Auditing
Information security policies and processes Scheduled review security controls and reporting within the team and to management of results.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All software is version controlled within a repository for distributed version control and source code management.

Test cycles include System, Unit, Integration and OWASP check list
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach A number of methods are used to monitor and assess threats:
1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address -
2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted
3. Security patches are automatically applied by Azure
4. Azure provides information regarding unknown IP addresses
5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A number of methods are used to monitor and assess threats:
1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert
2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly
3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted
4. Immediate response on detection of issue
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management is by the following workflow:
1. Detection and recording
2. Classification, initial support and communication to management & client
3. Investigation and initial diagnosis and communication to management & client
4. Resolution and Recovery and communication to management & client
5. Escalation if not resolved and communication to management & client
6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.75 to £5.00 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Users can after minimal training session have access to a system for up to 4 weeks with access to support desk for questions

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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