Health Intelligence Ltd

Asthma & COPD Intelligence

National Review of Asthma Deaths 2016 highlighted avoidable factors associated with routine care and monitoring asthmatics. Respiratory Clinicians from Primary Care Respiratory Society UK and AsthmaUK developed our asthma & COPD solution. It stratifies your asthma population in a meaningful format and highlights primary care aspects to improve patient outcomes.

Features

  • Help you to understand your current population
  • Identify patients who may have Asthma or COPD
  • Utilises DOSE and Asthma UK ‘Triple A’ algorithms
  • Highlights patients at risk of developing Asthma or COPD
  • Assists in treating patients in line with Quality standards
  • Profiles medicine management against NICE quality standards
  • Monitors lifestyle advice and referrals to appropriate services

Benefits

  • Integrated systems across the care pathway
  • Identify gaps in care and interventions to minimise hospital episodes
  • Map patients most at risk of health decline
  • Monitors prescribing to identify cost savings
  • Carry out virtual patient reviews
  • Outcome evaluations

Pricing

£950 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

9 7 6 1 3 5 5 4 4 2 9 2 4 8 1

Contact

Health Intelligence Ltd

Alex Richardson

01270 765124

alexandra.richardson@health-intelligence.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Only works via NHS N3 network
  • Supported on Internet Explorer 8, 9, 10+, Chrome, Firefox, Safari
  • Works on PC, laptop, tablet or mobile
  • One licence per GP Practice

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard service hours are 8:30am to 5:30pm Monday - Friday during which time we aim to deliver 100% availability with an availability standard (SLA) set to 99%.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Health Intelligence takes a proactive approach to the support it provides. Our Business Development Managers are at hand to meet with their customers (typically CCGs, Local Authorities, Local Area Teams, etc.).

We operate our Support Desk Service – between 8:30 am and 5:30 pm Monday to Friday (excluding Bank Holidays). The Support Desk will formally log all calls, assign a unique reference number and log all associated times including initial response and resolution times.

Our Service Reports report on all agreed SLA’s which as a minimum always include:
• Service Availability within Standard Service Hours
• Service Availability outside Standard Service Hours
• Support Desk Incident – Initial Response
• Support Desk Incident – Resolution
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have online training and user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We will decommission the service ensuring the service is no longer accessible and that the patient data is securely removed. We provide a formal notification that all patient data has been securely deleted. There are no costs associated with any of the exist arrangements.
End-of-contract process
We will decommission the service ensuring the service is no longer accessible and that the patient data is securely removed. We provide a formal notification that all patient data has been securely deleted. There are no costs associated with any of the exit arrangements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Each product uses our HI Hub common web interface. This is a modern HTML5 based web interface designed to be adaptable to multiple screen sizes and resolutions.
Accessibility standards
None or don’t know
Description of accessibility
This web interface is typically accessed via HSCN but can also be accessed via secure VPN where necessary.
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
We can customise the Hub to report on any local incentive schemes

Scaling

Independence of resources
It is a web-based system

Analytics

Service usage metrics
Yes
Metrics types
Our Service Reports report on all agreed SLA’s which as a minimum always include:
• Service Availability within Standard Service Hours
• Service Availability outside Standard Service Hours
• Support Desk Incident – Initial Response
• Support Desk Incident – Resolution
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Our Support Services team ring the GP Practice once a month to run a data extract on their clinical system which will pull agreed codes
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Standard Service Hours are 8:00am to 6:00 pm during which time we aim to deliver 100% availability with an availability standard (SLA) set to 99%.
Approach to resilience
We agree contractual remedies for any reduction in service, typically measured over a quarter below 99%. Outside of Standard Service Hours, all heavy data processing is undertaken, the system is backed up, software releases occur and any preventative maintenance is undertaken.
Outage reporting
We issue email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
We use user restrictions when the account is set up which dictates their level of access. These are predefined in the data sharing agreement.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
19/09/16
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a Security Policy (QMS2301) which encompasses all security aspects. All staff have to read the policy annually and sign to confirm they have read it, along with internal training.
All staff complete their appropriate IG Toolkit modules annually to ensure continued understanding and commital to security. Our Head of Operations and Security organises internal training and audits to ensure compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are audited and assessed by our Head of Operations and Security to ensure they are in line and appropriate for ISO27001
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use advanced security tools which monitor all our network including a vulnerability scanner which alerts our IT team to threats immediately. Due to having an in-house IT team, we can deploy patches immediately.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use advanced security tools which monitor all our network for potential compromises. Due to having an in-house IT team, we can respond to compromises immediately.
Incident management type
Supplier-defined controls
Incident management approach
We have a Security Incident Process (QMS2302) to follow and a form to complete to document the incident (QMS2303).

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Pricing

Price
£950 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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