Health Intelligence Ltd

Asthma & COPD Intelligence

National Review of Asthma Deaths 2016 highlighted avoidable factors associated with routine care and monitoring asthmatics. Respiratory Clinicians from Primary Care Respiratory Society UK and AsthmaUK developed our asthma & COPD solution. It stratifies your asthma population in a meaningful format and highlights primary care aspects to improve patient outcomes.

Features

  • Help you to understand your current population
  • Identify patients who may have Asthma or COPD
  • Utilises DOSE and Asthma UK ‘Triple A’ algorithms
  • Highlights patients at risk of developing Asthma or COPD
  • Assists in treating patients in line with Quality standards
  • Profiles medicine management against NICE quality standards
  • Monitors lifestyle advice and referrals to appropriate services

Benefits

  • Integrated systems across the care pathway
  • Identify gaps in care and interventions to minimise hospital episodes
  • Map patients most at risk of health decline
  • Monitors prescribing to identify cost savings
  • Carry out virtual patient reviews
  • Outcome evaluations

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Only works via NHS N3 network
  • Supported on Internet Explorer 8, 9, 10+, Chrome, Firefox, Safari
  • Works on PC, laptop, tablet or mobile
  • One licence per GP Practice

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard service hours are 8:30am to 5:30pm Monday - Friday during which time we aim to deliver 100% availability with an availability standard (SLA) set to 99%.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Health Intelligence takes a proactive approach to the support it provides. Our Business Development Managers are at hand to meet with their customers (typically CCGs, Local Authorities, Local Area Teams, etc.).

We operate our Support Desk Service – between 8:30 am and 5:30 pm Monday to Friday (excluding Bank Holidays). The Support Desk will formally log all calls, assign a unique reference number and log all associated times including initial response and resolution times.

Our Service Reports report on all agreed SLA’s which as a minimum always include:
• Service Availability within Standard Service Hours
• Service Availability outside Standard Service Hours
• Support Desk Incident – Initial Response
• Support Desk Incident – Resolution
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have online training and user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We will decommission the service ensuring the service is no longer accessible and that the patient data is securely removed. We provide a formal notification that all patient data has been securely deleted. There are no costs associated with any of the exist arrangements.
End-of-contract process We will decommission the service ensuring the service is no longer accessible and that the patient data is securely removed. We provide a formal notification that all patient data has been securely deleted. There are no costs associated with any of the exit arrangements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility This web interface is typically accessed via HSCN but can also be accessed via secure VPN where necessary.
Accessibility testing None
API No
Customisation available Yes
Description of customisation We can customise the Hub to report on any local incentive schemes

Scaling

Scaling
Independence of resources It is a web-based system

Analytics

Analytics
Service usage metrics Yes
Metrics types Our Service Reports report on all agreed SLA’s which as a minimum always include:
• Service Availability within Standard Service Hours
• Service Availability outside Standard Service Hours
• Support Desk Incident – Initial Response
• Support Desk Incident – Resolution
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Our Support Services team ring the GP Practice once a month to run a data extract on their clinical system which will pull agreed codes
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Standard Service Hours are 8:00am to 6:00 pm during which time we aim to deliver 100% availability with an availability standard (SLA) set to 99%.
Approach to resilience We agree contractual remedies for any reduction in service, typically measured over a quarter below 99%. Outside of Standard Service Hours, all heavy data processing is undertaken, the system is backed up, software releases occur and any preventative maintenance is undertaken.
Outage reporting We issue email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels We use user restrictions when the account is set up which dictates their level of access. These are predefined in the data sharing agreement.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 19/09/16
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a Security Policy (QMS2301) which encompasses all security aspects. All staff have to read the policy annually and sign to confirm they have read it, along with internal training.
All staff complete their appropriate IG Toolkit modules annually to ensure continued understanding and commital to security. Our Head of Operations and Security organises internal training and audits to ensure compliance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are audited and assessed by our Head of Operations and Security to ensure they are in line and appropriate for ISO27001
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use advanced security tools which monitor all our network including a vulnerability scanner which alerts our IT team to threats immediately. Due to having an in-house IT team, we can deploy patches immediately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use advanced security tools which monitor all our network for potential compromises. Due to having an in-house IT team, we can respond to compromises immediately.
Incident management type Supplier-defined controls
Incident management approach We have a Security Incident Process (QMS2302) to follow and a form to complete to document the incident (QMS2303).

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)

Pricing

Pricing
Price £950 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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