T-Impact Limited


Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data.

From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps.

Does your business think? it can with Watson


  • Watson Conversation* (*Available as a premium service)
  • Personality Insights*
  • Discovery Service
  • Language Translator
  • Natural Language Understanding
  • Tone Analyser*
  • Visual Recognition*
  • Speech to Text*
  • Text to Speech*
  • Watson Knowledge Studio*


  • Onboarding service* (*Part of the premium service)
  • Training resources*
  • 10 hours/ month of mentoring*
  • Access Watson APIs through IBM Cloud
  • Quickly build and deploy conversational applications
  • Find patterns and meaning in unstructured data
  • Quickly train instances of Watson as a business user
  • Onboarding service as standard


£300 per unit per month

  • Free trial available

Service documents

G-Cloud 10


T-Impact Limited

Trevor Cole

01865 818952


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Internet connection
  • Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email support 8:00 AM-5:00 PM Eastern Standard Time, U.S., Monday through Friday (excluding holidays). 24x7 for severity 1 level issues
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We support assistive technology users through Zendesk
Onsite support Yes, at extra cost
Support levels Support is available 24x7.

Support is provided by a ticketing system.

Customers can define severity level 1-4.

Premium support can be purchased which comes with a Client Success Manager for 8 hours per week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive online documentation, tutorials, free online training course and hundreds of tutorials and articles available on our developerWorks portal.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Each service on the IBM Cloud platform differs in the ability to export data.

For example if a database was used, a database migration/export tool would be used by the user to extract the relevant data at the end of the contract.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract.

Access via the User Interface will be disabled, but services continue to run and there is no immediate data loss.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Some differences dependent on the mobile device. Responsive Web Design is an intrinsic IBM Mobile standard to which most web interfaces conform.
Accessibility standards WCAG 2.0 A
Accessibility testing Use screen-reader software and digital speech synthesizers to hear what is displayed on the screen.

Consult the product documentation of the assistive technology for details on using assistive technologies with HTML-based information.

Use screen magnifiers to magnify what is displayed on the screen.

Operate specific or equivalent features by using only the keyboard.

For more information about the commitment that IBM has to accessibility, see IBM Accessibility.

in addition to standard IBM help desk and support websites, IBM has established a TTY telephone service for use by deaf or hard of hearing customers to access sales and support services:

The IBM Watson user interfaces do not have content that flashes 2 - 55 times per second.

The IBM Watson web user interfaces rely on cascading stylesheets to render content properly and to provide a usable experience.

If you are a low-vision user, you can adjust your operating system display settings, and use settings such as high contrast mode. You can control font size by using the device or web browser settings.
What users can and can't do using the API REST API access is available to create new services, interact with existing services, look up services catalog, retrieve information about running apps & services, automate creation/deletion of apps etc.

Each service also provides it’s own unique API. See https://console.eu-gb.bluemix.net/docs
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation New users can be added, service can be split into organisations & spaces to separate projects.


Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.


Service usage metrics Yes
Metrics types Infrastructure or application metrics
• Disk
• HTTP request and response status
• Memory
• Network
• Number of active instances
Reporting types
  • API access
  • Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold IBM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Depends on the service being used in the platform i.e database.
Data export formats Other
Other data export formats
  • Data export formats
  • Date export formats
Data import formats Other
Other data import formats Range of formats supported depending service being used

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data protection between the buyer’s and supplier’s networks
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Other protection between networks. IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to following site: http://www.softlayer.com/our-platform
Approach to resilience Available at request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 17/11/2017
What the ISO/IEC 27001 doesn’t cover Only tier 1 platform services are covered by ISO 27001 i.e Cloudant, MQLIght, DevOps, IBM Containers, Logging & Monitoring, Secure Gateway. For a full list please consult documentation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications See here: https://www.ibm.com/cloud-computing/bluemix/trust-security-privacy

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM Cloud is certified compliant with major industry standards like ISO 27001 & ISO 27018
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £300 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Lite (Free)
No time limit
No credit card required
256 MB of Cloud Foundry memory
1 instance per Lite plan
App auto-sleep
Service garbage collection

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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