Surevine

Jodami: Secure video, voice and chat

Jodami is a secure video conferencing, voice and instant messaging solution. It provides a cohesive user experience and security controls designed to scale appropriately to the needs of any organisation where security is paramount. It can be hosted anywhere, allowing you to take back control of your organisation’s communication.

Features

  • Engaging modern video, voice and chat functionality
  • Scalable security, with levels you control
  • Host in a location of your choice
  • Scalability: easily increase capacity as needed
  • Dedicated computing resource
  • Integrates with existing single sign-on services like Microsoft Active Directory
  • Can be customised to your specific needs
  • Built on platform with an active roadmap, developing at pace
  • Accreditable to share classified information
  • Accessible through any modern browser

Benefits

  • Familiar user experience, no training required
  • Compliance with internal audit and governance requirements
  • High levels of service and call quality
  • Strict access control and data confidentiality
  • Enables rapid communication on even the most sensitive information
  • Get your job done more quickly and accurately
  • Deep security enhancements to meet your organisation’s specific needs
  • Builds trust allowing for more collaboration
  • Avoids vendor lock-in
  • Cost effective

Pricing

£100,000 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 7 1 3 1 0 0 1 6 0 0 3 4 8 2

Contact

Surevine Commercial team
Telephone: 0845 4681066
Email: tenders@surevine.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The service can be added as an extension to numerous other services, an already implemented example would be MS Outlook.
The chat functionality of Jodami can be extended to integrate into other platforms. These are numerous and be customised depending on the service that is to be integrated.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
System requirements
  • Chrome
  • Firefox
  • Microsoft Edge

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLA's are negotiable

During engagement, support is provided Monday to Friday during standard business hours.

Standard support response times: 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Your license comes with Surevine Bronze support built in. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.
P1: 1 hour / 4 hours
P2: 2 hours / 8 hours
P3: 8 hours / 16 hours
P4: 8 hours / 8 days

With each Threatvine (Hub) License you will receive a named technical account manager.

Other enhanced support services can be purchased via our related GCloud services.
Support available to third parties
No

Onboarding and offboarding

Getting started
Depending on the security requirements your deployment users can enrol through self-service.

We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Users will be able to export their data at the end of the contract upon request. Multiple options are available and we will work directly with the customer to ensure their data export needs are met.
End-of-contract process
At the end of the contract there are three options:

- Erasure of all the Buyer's Data
- Export of Buyer's data with as a data-base export in a limited set of standard formats.
- Assistance in data migration to other formats and system as a consultancy service at our standard SFIA rates.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
GUI, chat Admin access and limited VTC features, for example screen sharing is limited to desktop only.
Service interface
No
API
Yes
What users can and can't do using the API
Over 90% of all front-end actions are accessible over the REST API.
The chat system over mobile uses the REST API to perform critical actions and can be utilised by other clients.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Branding and further development based on client requirements.

Scaling

Independence of resources
Each customer will be hosted on dedicated nodes within our hosting environment.

Analytics

Service usage metrics
Yes
Metrics types
We provide application-level metrics (engagement, last logged in dates, user activity etc).
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export documents individually or bulk upon request. We can easily export all users data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Jodami can be self hosted or hosted by Surevine. VPNs and transport security standards are practiced internally.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
End to End Encryption, Encryption at Rest, Encryption on the Wire

Availability and resilience

Guaranteed availability
Availability depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
Approach to resilience
We have a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Resilience is built in to Jodami. It is built to run platform agnostically using containerisation. Further information is available on request.
Outage reporting
We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer. Optional alerts, including enterprise options, can be integrated depending on customer need.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
A customer can choose if they wish to enable 2FA for their Jodami solution. Jodami can integrate with federation identity providers. An optional VPN can be used to limit access to Jodami. Users are given usernames and passwords.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Socotec Certification UK
ISO/IEC 27001 accreditation date
08/05/2019
What the ISO/IEC 27001 doesn’t cover
Certification applies to the whole of Surevine's business activities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software versioning is managed via Git.
The release management of software is managed via ticketing system.
Security assessment is done by in-house specialist.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat and vulnerability information is monitored from a variety of industry standard sources.
Vulnerabilities are managed via same ticketing as software development and release.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
Incident management type
Supplier-defined controls
Incident management approach
Incident management follows an adaptive framework which can be triggered from a variety of alert sources, enables management of evolving situations and a controlled, risk-based response.
Escalation to customer points of contact are severity-based.
Incidents are typically summarised to clients via the SLA report.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£100,000 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.