Nokia UK Ltd

Free hot-spot Wi-Fi service for citizens

Nokia provides a complete solution for a Wi-Fi service in public venues including cloud based Wi-Fi controller as a service. The Managed Services for Wi-Fi include 24X7 Monitoring and Fault management together with comprehensive Performance and Configuration Management.


  • Nokia AirScale Wi-Fi is a cloud-based, carrier-grade Wi-Fi access
  • Latest generation 802.11ac wave-2 technology
  • 2.4GHz and 5GHz operating in concurrent mode
  • Access Point support 2x2 or 4x4 MIMO
  • 512 concurrent clients per Access Point
  • Mesh feature for point-to-multi-point AP connectivity
  • Higher output power and antenna gain than other industry products
  • Captive Portal with Integrated Radius server to support AAA
  • Open APIs to integrate with legacy billing, CRM, NMS systems
  • Marketing Portal manages Email, SMS, Advertising services, wifi analytics


  • Nokia is a proven and trusted Wi-Fi service partner.
  • Develop new smart city services at a very reasonable cost.
  • Lowest possible TCO for municipalities including Wifi4EU grants
  • Mesh feature reduces cabling & civil work costs.
  • An enhanced quality of experience for your citizens.
  • Wi-Fi “as-a-service” to roll-out new features and services quickly.
  • Simple to deploy (plug-and-play solution) and operate (Wi-FiaaS).
  • A pay-as-you-go subscription model to keep costs low/ predictable.
  • Superior user KPIs and larger coverage areas.
  • Nokia’s deployment facilitates combining 4G densification with WiFi4EU rollouts.


£57 to £199 per device per month

  • Free trial available

Service documents

G-Cloud 11


Nokia UK Ltd

Mike Barlow

07794 920228

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No known constraints.
System requirements
  • Subscriber should have internet connectivity
  • DHCP server available to provide IP address to the AP
  • Local PC for control at the Authority's premise
  • Good and stable connectivity between AP and Nokia DC

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Various options exists so as best to fit each clients' requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Different support levels are available
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Nokia assists its clients in the use, administration and operation of their solutions by providing relevant and comprehensive documentation and online or phone support.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable
End-of-contract process Not applicable

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
Customisation available Yes
Description of customisation Access policies can be customised by the Authority.
Control delegation.
Captive Portal / Dashboard.


Independence of resources This is a fully scalable cloud-based service.


Service usage metrics Yes
Metrics types Statistics about traffic, security breaches, performance
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The Authority should request a data export via the standard EU template.
Data export formats Other
Other data export formats Web browser template
Data import formats Other
Other data import formats Interfaces with the cloud management system

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability As with other Nokia Services
Approach to resilience This is a cloud-based service.
Outage reporting - a public dashboard
- an API
- email alerts
- delegate controller

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available via user name and password.
Access to the relevant data for the user only.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 05/08/2016
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Aligned with CTPAT
  • Aligned with AEO
  • Aligned with TAPA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Nokia policies are in line with industry standards such as ISO 27001. They are reviewed and updated regularly to ensure they conform with changing technologies, threats and industry best practices.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Nokia has a comprehensive software configuration and change management process. Changes are assessed for potential security impact.
Vulnerability management type Undisclosed
Vulnerability management approach Nokia conducts both Internal/ external assessments and Audits to test vulnerability in system and networks wherever feasible. Nokia has Security Vulnerability Monitoring (SVM) Process which refers to the gathering of information on attacks, vulnerabilities and available correction patches from various information sources, including RSS feeds form the Internet, and OEM partners and customers. The process assesses the relevance of this information to Nokia Networks products and issues corresponding security recommendations for further actions within Nokia Networks. The process is continuous and concurrent to the Product Life Cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Nokia embed security into all our products and services. Following are the key measures in place to ensure securing the information ecosystem
• Nokia Design for Security ensures that security is built into products from the start of the development and maintained throughout the lifecycle
• We proactively use audits, checks and threat analysis throughout the lifecycle to identify and fix vulnerabilities
• We receive incident and vulnerability information from many sources to identify emerging vulnerabilities and develop countermeasures
• We carefully manage patches and upgrades and work with customers to ensure these are applied as necessary
Incident management type Undisclosed
Incident management approach Nokia’s Information Security is responsible for developing, implementing, maintaining and communicating Nokia's Threat and Incident Response process for information security incidents

This process includes the following but is not limited to:
1. When and under what circumstances to invoke the incident response activities, and how to ensure the proper workers are available and notified
2. How and what to communicate inside and outside the Company
3. Incident closure process ensures corrective actions taken and information recorded are consistent and readable

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £57 to £199 per device per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Access point for a limited period of time.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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