PROACTIS LIMITED

Supplier Self Management - Including SRM

Proactis Supplier Management enables buying organisations to electronically recruit, administer, and manage suppliers centrally, while removing onerous file maintenance tasks and automatically alerting stakeholders to events and any required actions. Existing Supplier engagement is optimised and buying organisations can use the Proactis Supplier Network.

Features

  • Centrally managed supplier data - access to thousands of suppliers.
  • Reduce your administration using supplier self-service.
  • Assess and manage new supplier proposals and contracts.
  • Automatic notifications when suppliers change or update their information.
  • Define robust management frameworks for effective category and risk management.
  • Share documents and request timely information from suppliers online.
  • Benchmark suppliers using category specific Key Performance Indicators (KPIs).
  • Control supplier qualification and on-boarding with due-diligence checks and workflows.
  • Standardise, manage, and record all correspondence with suppliers and stakeholders.
  • Define tasks and set reminders for important events and activities.

Benefits

  • Greater efficiency through procurement process automation.
  • Increased visibility and transparency of all supplier information.
  • Reduced effort and resource required to maintain supplier bank details.
  • Increased visibility and transparency of all contract activity.
  • Enhanced communication with automated alert capabilities.
  • Integration with existing internal systems.
  • Greater financial rigour and control.
  • Audit trail transparency.
  • Improved process efficiency and less wasted time.
  • Reduced risk associated with your supplier base.

Pricing

£8,925.00 a unit a year

Service documents

Framework

G-Cloud 12

Service ID

9 6 5 0 2 6 5 4 3 1 1 3 4 2 0

Contact

PROACTIS LIMITED Sonya Banks
Telephone: 07818 579 097
Email: sonya.banks@proactis.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
P2P, Supplier Self Management, SRM, Contract Management, e-sourcing, Marketplace, E-Invoicing, DPS
Cloud deployment model
Private cloud
Service constraints
None.
System requirements
All services are browser based using latest version of browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
These are defined with specific priorities - as outlined in our Helpdesk Support Guide or in our Standard Agreement - SCHEDULE 2: MAINTENANCE AND SUPPORT SERVICES, AND SERVICE LEVEL.
The Service Desk normally operates from 9:00am until 17:30pm Monday to Friday (local time) excluding Bank Holidays.
Support cases are primarily logged using the online Proactis Support System which can be reached by using https://proactisservicedesk.com
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All customers are assigned a customer account manager. All service desk personnel are technical engineers equipped to deal with technical issues.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide onsite training, online training, or user documentation.
Service documentation
No
End-of-contract data extraction
We provide an off-boarding process to provision complete copies of the customers data, normally in SQL backup format but other formats can be agreed.
End-of-contract process
Within 14 days of termination we will provide the customer, in encrypted format a full copy of their data in SQL format (other formats are available at additional costs), this is performed once FOC as part of standard off-boarding processes. Any additional works required, e.g. extract of documents from data, querying or additional extracts of specific data are additionally charged based on requirements. Once data has been successfully transferred, PROACTIS will either destroy any data still in its possession or anonymise if system integrity is affected by deletion. For more information on all the services available please contact your Account Manager.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The Service Interface allows users (Administrators, Buyers and Suppliers) to access the application via a GUI. Administrators can configure, manage and monitor all aspects of the system relating to their organisation. Buyers can manage and engage with their supplier base, initiate and participate in e-tendering exercises and create and manage contracts with suppliers. Suppliers can manage their profiles, respond to buyer engagement requests and submit tenders.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have tested using these technologies ourselves without involving third parties.
API
Yes
What users can and can't do using the API
We have many different API's for our products, most are SOAP XML calls to web services and custom API's can be designed as required.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
For this product, as this is a multi-tenanted environment, product customisations typically occur through Enhancements. These can be suggested by customers and are also determined internally by Proactis. Proactis provides customers with channels to make suggestions for product changes. Feedback is provided to customers, whether the Enhancement is accepted or not. The product has functionality configuration which is controlled through the application. The scale of this, and the control of which users within each organisation can do this, is also configurable (typically by a Sysadmin or such super users).

Scaling

Independence of resources
We operate a completely elastic hosted environment with exterprise level monitoring behind which allows instant ballooning of resources and real--time and historic usage metrics for accurate requirement provisioning.

Analytics

Service usage metrics
Yes
Metrics types
These are configurable to the customer.

All methods can be used but most commonly through Dashboards or Scheduled Reports.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Physical access control complying with another standard (ISO27001)

Access to the hosted environment is only by approved PROACTIS personnel commensurate to their requirement in order to provision the service. All data is held on a secure back end network and securable (e.g. passwords etc) are 1 way salt encrypted.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All our solutions come with advanced reporting tools allowing customer to extract the data they require in the format they require it in.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • Text
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Legacy SSL and TLS (under 1.2) is scheduled to be disabled in August 2020
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% during core working hours.

Please refer to the Proactis Agreement for full details of SLA’s.

Service Credits are payable on any failure of service that does not meet expect SLA’s.
Approach to resilience
We operate our systems under no single point of failure. Additionally we operate warm DR systems in a separate data-centre meaning we are capable of bringing live systems back with a 6hr RTO and 30 minute RPO.
Outage reporting
Proactis will notify any customers affected should an outage occur to the customers nominated representatives.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Username and password is over a TLS connection.
Access restrictions in management interfaces and support channels
Support channels can only be used by recognised and registered personnel. Management interfaces and access to them are fully controlled by the customer who can assign roles and responsibilities as required.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus Isoquar
ISO/IEC 27001 accreditation date
17/12/2019
What the ISO/IEC 27001 doesn’t cover
Nil
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • In the US (only - not UK) - SSAE 18
  • ISO9001
  • ISAE 3402 SOC 2 Type 1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO9001; ISAE 3402 SOC2 Type 1
Information security policies and processes
Security governance forms part of our accreditations. As such, all staff members must sign to state they have read and understood the IS policies and this to be repeated no less than annually. Failure is reported at Board level.

All new starters are required to read and confirm all policies and procedures and again at least annually. Any changes made during the period are notified to all staff.

As part of our externally-audited standards, we operate a Compliance committee headed up by the Group Compliance Manager. He reports to the Executive Vice-President of IT Availability Services, who reports to the CIO, a member of the Proactis Board.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All our source code is tracked through life using Team Foundation Services which logs all changes made and impacts, additionally, all changes made to our hosted environments follow a full electronc change control process both are audited as part of our ISO27001 / ISAE 3402 accreditations.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use a variety of sources to recognise potential threats, we also scan our enviornments for known threats with reports compliled and reviewed on a monthly basis. Additionally, any code fix issues can be patched and deployed within 24 hours depending on the severity of the issue.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Through our ISO/ISAE requirements, we have specific processes and procedures in place to actively monitor and react to any potential compromises, as does our Service Provider. This process includes Board Level notification of any such suspected breaches. If such a comprise is discovered then an immediate impact assessment is performed and necessary actions taken based on this review. Normally we would inform any customers affected as soon as is practical except for where criminal investigations must take place, in which case notifications would be done as soon as authorised by relevant authorities.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our documented Incident Management process is audited through our ISO/ISAE accreditations. There is scope designed within the process to allow for RCAs, forensic analysis and so forth, based on the type and severity of incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8,925.00 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents