Infomentum

Workload lift and shift to UKCloud, Oracle and AWS Cloud

Flexible digital infrastructure, allowing you to be responsive to changing environments and to iterate and improve existing services in an agile way. Using our Digital Engagement framework and Ideation, we choose the right hybrid, private or public cloud and create a migration roadmap.

Features

  • Cloud transformation roadmap
  • Rapid prototyping for the right cloud solution
  • Systems, applications and processes migration
  • Data Security accreditation
  • Cloud architecture

Benefits

  • Infrastructure cost reduction
  • Achieve Cloud First goals
  • Software license optimisation

Pricing

£700 to £1200 per person per day

Service documents

Framework

G-Cloud 11

Service ID

9 6 5 0 1 3 3 7 5 0 4 8 0 3 4

Contact

Infomentum

Vikram Setia

​0203 743 8016

vikram@infomentum.co.uk

Service scope

Service constraints
N/A
System requirements
Existing Licenses inventory

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 : Critical 2 hours
P2 : High 2 business days
P3 : Medium 5 business days
P4 : Low 10 business days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Onsite support
No
Support levels
Support levels:
We provide level 1, level 2 and level 3 support, all of which are available with flexible model of 24/7 or 8am-6pm working hours.

Our team:
 Shared L1 team
 Infrastructure team
 Customer dedicated L2 team
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will gather the customer requirements and customise the products to suit customer's needs. Training on specific implementations and product usage can also be provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The data does not belong to us but to the customer all along. We can also migrate workloads from Oracle Cloud to other cloud providers if the customer strategy changes.
End-of-contract process
Handover and training can be arrange at an additional cost. The customer will own the documentation which is produced as part of the contract agreement.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
All IaaS resources are allocated and ring-fenced by agreed demand.
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
UKCloud, Oracle and Amazon AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Database
  • Files
  • Custom code
  • Full virtual machines
Backup controls
Scripts can be modified to include/ exclude inventory and scheduling
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We will use commercially reasonable efforts to make the Included Products and Services each available with a Monthly Uptime Percentage of at least 98.5%, in each case during any monthly billing cycle. In the event any of the Included Products and Services do not meet the Service Commitment, you will be eligible to receive a Service Credit of 30%.
Approach to resilience
We use market leading datacentres like AWS, Oracle and UKCloud. All these are created using a structured approach are very resilient. We can provide more information on request.
Outage reporting
Email alerts, 24/7 live monitoring using consolidated dashboards

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
ISO27001 standards are applied across all of our management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
14 February 2017
What the ISO/IEC 27001 doesn’t cover
All is covered. The scope is: Consultancy, design, implementation and management of bespoke software and middleware solutions for content, information management, user experience and cloud-based hosting environments.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All those defined in our ISMS including Access Control, Acceptable Usage, Secure Disposal, Cryptographic Controls, Remote Working, Data Protection, etc. The reporting is done through monthly audits and quarterly management reviews.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ITILv3 based configuration and change management process are followed to ensure that changes are assessed, documented and approved. Configuration items in our CMDB are updated accordingly.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Every change is tested and solution components are regularly tested for security vulnerabilities. We aim to apply security patches as soon as they are made available following release management process. We subscribe to security forums and bulletins to keep up to date.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We base our processes on the ITILv3 Event Management and Incident Management processes. Our response and resolution times are defined in our customer SLAs and as per customer agreement.
Incident management type
Undisclosed
Incident management approach
Provided on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Oracle VM
How shared infrastructure is kept separate
We use market leading datacentres like AWS, Oracle and UKCLoud. These are configured to highest standards for virtual seperation of data and services.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We provide services on certified providers like UKCLoud, AWS and Oracle that adhere to EU Code of Conduct for Energy Efficient datacentres

Pricing

Price
£700 to £1200 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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