Sitekit Systems Limited

IAM (Identity & Access Management)

Sitekit IAM platform delivers identity and access management capabilities for authority staff, partners or citizens, supporting appropriate access to digital services / applications.

Features

  • Federated Identity Management (FIdM)
  • Extensible User Directory
  • Self-Sovereign Identity
  • Authentication Broker Service
  • Multi-Factor Authentication (MFA)
  • Risk-Based & Behavioural Authentication
  • RBAC (Role-Based Access Control)
  • Identity & Access Management (IAM)
  • Identity Verification
  • Audit, Reporting & Business Intelligence (BI)

Benefits

  • Reduce time to provision users
  • Increase security of user data
  • Reduce time to on-board applications
  • Secure applications against credential compromise
  • Achieve / increase identity assurance
  • Reduce risk of fraud, malicious error

Pricing

£10000 to £3000000 per unit

Service documents

G-Cloud 11

963708630090671

Sitekit Systems Limited

Sales & Marketing

0845 2990900

identity-sales@sitekit.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No - Sitekit's IAM platform is delivered via public cloud services, with constraints per that cloud and cloud service(s).
System requirements
  • Access to cloud services (at an organisational and procurement level)
  • Appropriate cloud subscriptions supporting set-up and running
  • Appropriate connectivity (internet access)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Sitekit can deliver up to 24/7/365 support. Typical response times (ITIL definitions):

P1: 30 minutes
P2: 60 minutes / 1 hour
P3: 6 hours
P4: 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Indicative support levels:

1 (Major Incident): Complete loss of service at multiple sites. Response: 30 minutes; Resolution: 3.5 hours.
2 (Major Incident): Complete loss of service for all users at one site or partial loss of service at multiple sites. Response: 1 service hour; Resolution: 7 service hours.
3 Partial loss of service for all users at one site. Response: 6 service hours; Reasonable endeavours to achieve resolution in 12 service hours.
4 Complete loss of service for some users at one site, or partial loss of service for some users on one site, or slow running on multiple sites, or any incident affecting a single user. Response: 8 service hours; Resolution: Reasonable endeavours to achieve resolution in 32 service hours.

Supports costs are dependant on a number of factors including anticipated support volumes and support level (e.g., first line, second line, third line, fourth line) and support triage process (i.e., who does what).

Sitekit provides support according to ITIL roles (Incident Manager, 1st Level Support, Service Request Fulfilment Group).
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding activities could include:

• IAM on-boarding, includes setting up IAM platform in an organisation’s higher environments (e.g., Pre-Prod, UAT, Production) and would typically be delivered during deploy phase
• Application on-boarding, includes integrating relying party applications / services to the IAM platform and would typically be delivered during deploy phase
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Data stored in the platform can be extracted for the purposes of migration / deletion. This work could be undertaken by the authority with required support from Sitekit.
End-of-contract process Off-boarding could be delivered entirely by an organisation, and Sitekit encourages organisations to take ownership of its IAM solution, however recognising this is not always practical, Sitekit can support a number of off-boarding activities:
• Application off-boarding, includes removing an application / service from the IAM platform and would typically be delivered under SLA
• Platform retirement, includes work to plan and achieve moving from Sitekit’s platform to a new solution and would include aspects such as user migration. Depending on the level of support required, this would be delivered under SLA

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Web experience is via adaptive templates. Experience is ultimately dependant on user's device, operating system and browser of choice.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Commissioning authority generally specifies and carries out accessibility testing, which Sitekit will support.
API Yes
What users can and can't do using the API Platform API functionality includes:

- CRUD operations on users
- integration with external data sources, e.g., attribute providers (databases)
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Commissioning authority would specify:

- use of identity providers (IdPs)
- user of attribute providers (AtPs)
- use of multi-factor authentication (MFA)
- authentication journey
- front-end experience
- BI requirements
- Audit requirements

Scaling

Scaling
Independence of resources Platform autoscales according to load.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics include:

- Service uptime (downtime)
- Active users over period
- Active users at moment in time
- Authentication journey success (fail)
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data stored in the platform can be extracted for the purposes of migration / deletion. This work could be undertaken by the authority with required support from Sitekit.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Directory schema
  • Database schema
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Directory schema
  • Database schema

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Sitekit SLA(s) guarantee service availability. This is backed by cloud provider's own SLA(s). Sitekit offers service credits where SLA availability is not met.
Approach to resilience Available on request
Outage reporting Outage reporting per SLA and can include:

- dashboard
- email alerting
- telephone alerting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces is restricted by username and password, and additional factors as may be required, or authority's own access technology (e.g., if access is federated).
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Centre for Assessment Limited
ISO/IEC 27001 accreditation date 20/11/2018
What the ISO/IEC 27001 doesn’t cover Sitekit's ISO 27001 statement of applicability covers all the controls defined by ISO 27001 with the exception of 14.2.7 Outsourced development and 11.1.6 Delivery and Loading Areas because they do not apply to Sitekit.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Per ISO 27001 standard

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Sitekit maintains an ISO27001 accredited configuration and change management process, available on request. As part of Sitekit's SDL (Secure Development Lifecycle) software components / tooling are assessed for suitability - this is recorded in Sitekit's Application Lifecyle Tool Records Report(s).
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sitekit maintains an ISO27001 accredited vulnerability management process, available on request. Sitekit carries out threat-modelling as part of software design under the company's SDL (Secure Development Lifecycle); mitigation actions are then put in place. Sitekit will deploy patches either as part of scheduled software maintenance or immediately when Sitekit becomes aware of a Critical vulnerability. Sitekit runs frequent training sessions on emerging internet security threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sitekit maintains an ISO27001 accredited protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Incident management type Supplier-defined controls
Incident management approach Sitekit maintains an ISO27001 accredited incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10000 to £3000000 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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