Through Technology Limited

Microsoft 365 and Azure Managed Services

This service provides management of your Microsoft 365 and/or Azure solutions, ensuring configuration, operation, management and support are run following government guidance for Official Data and Microsoft best practice.

Features

  • Essential ongoing Support and Management for Office 365 & Azure.
  • Utilise our service management tooling or your own
  • Assistance managing Microsoft's aggressive product update lifecycle
  • Optimise license consumption and control financial spend
  • Capacity, Availability, Adoption & Usage Reporting, Testing & Training
  • Aligned to Government Guidance for Official data & Microsoft best-practice
  • Support for Adoption, Change Management, Business Engagement & Communication
  • Single Sign On & Business Application Integration
  • Optional Infrastructure impact assessment, readiness & remediation
  • Optional integration automation with ServiceNow for improved service performance

Benefits

  • Close collaboration with internal teams & focus on customer needs
  • Flexibility to align with your internal service teams and model
  • Modern, dynamic, responsive approach to service management
  • Insightful advice and strategic guidance for your Microsoft 365 services
  • Help to build and leverage a strong relationship with Microsoft

Pricing

£550 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 6 1 3 7 2 6 9 0 7 2 7 9 7 0

Contact

Through Technology Limited John Waddington
Telephone: +44 (0)7913334794
Email: enquiries@throughtechnology.uk

Planning

Planning service
Yes
How the planning service works
Our service provides customers with advice, guidance and support to plan for adoption of new Office 365 services and manage the level of change inherent in Microsoft's products.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • OneDrive for Business
  • Skype for Business & Teams
  • F1, E1, E3, E5, EMS and SCP
  • SharePoint Online
  • Exchange Online
  • Azure Active Directory, AD, ADFS, Azure AD Connect,
  • Tenant Friending, Integration of multiple tenants, inter-tenant migration
  • Identity Protection, Advanced Threat Protection, Conditional Access, Rights Management
  • Intune, PowerBI, Flow, Stream and other services on introduction
  • Single Sign-on, Cloud App Security

Training

Training service provided
Yes
How the training service works
Our service will provide a clear exit plan upon conclusion, including transfer of all project documentation and knowledge transfer sessions with the customer's internal or incumbent supplier teams.

We will provide knowledge articles and guidance for your first-line support team (if applicable) to enable first-time-fix of recurring issues. We can optionally provide "train the trainer" support to assist with business adoption of new services.
Training is tied to specific services
Yes
Services the training service works with
Office 365

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Through Technology's standard quality assurance processes will be applied throughout. We will assist customers in addressing any performance issues with their internet access infrastructure and connectivity to Office 365 services.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
See Service Description, Features and Benefits.

Service scope

Service constraints
Any customer specific constraints or issues will be identified at the proposal stage.

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs and service hours will be agreed with the customer as part of the initial scoping exercise.

Optionally, our teams can utilise customer service management tooling if required and where access is granted.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our service utilises Skype for Business, Microsoft Teams or our customer's systems for chat with end users. Teams and Skype have been used extensively for chat services by AT users in other clients.

WCAG conformance information for these products is available from Microsoft, search "WCAG reports for Microsoft Products"
Support levels
Support levels will be tailored to the customer's needs during initial scoping exercises and may exceed the hours stated above if agreed.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£550 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.