DeployView

Archimate Archi Hosted Solution

Archi is an open source modelling toolkit to create ArchiMate models and sketches. Used by thousands of Enterprise Architects throughout the world.

Features

  • Central Repository for Archimate source
  • Browser based stakeholder viewing of repository content
  • Business models, using business model canvas, capability based planning etc.
  • Architecture models with ArchiMate, methods such as TOGAF ADM

Benefits

  • Unified Support for Integrated Business Transformation
  • Maximum Reuse of Existing Content
  • Highly Flexible and Configurable
  • Low Total Cost of Ownership
  • Fast Return on Investment
  • Standards based modelling, allowing easier start-up and no vendor lock-in
  • Communicates a digital business vision, and the delivery journey
  • Unlocks information value through connection of data silos
  • Use enterprise architecture to facilitate all employees to improve performance
  • Identify gaps and redundancies in IT portfolio

Pricing

£240 to £600 a person a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

9 6 0 9 2 4 7 4 0 0 2 3 6 5 8

Contact

DeployView Shafiq Alibhai
Telephone: 07405668776
Email: hello@deployview.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Minimum 5mbps internet connection
System requirements
  • Minimum 5Mbps Internet Backbone
  • Chrome 49+, Firefox 44+, Safari 11+
  • Opera 36+, IE 11+, Edge 12+

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA:
Urgent 2 hours
High: 12 hours
Normal: 24 hours
During working week.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Standard
Onsite support
Yes, at extra cost
Support levels
Certified cloud support engineer
Support available to third parties
No

Onboarding and offboarding

Getting started
Standard deployment services include:
setup of dedicated hosted environment, configuration, customisation.

Helpdesk support is available at startup. User documentation is available online (and in pdf format).
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Txt
  • Doc
  • Docx
End-of-contract data extraction
Users can export data from the system by cloning the source repository that is hosted for the user.
End-of-contract process
DeployView will provide customers with their entire repository on request and without charge on termination of the service for a period of 30 days.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
New object templates, scripts for complex functions and calculations; some custom reports can be delivered.

Scaling

Independence of resources
Each customer has a dedicated and isolated service resource pool to prevent service degradation as a result of other user demand.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Using Archi data can be exported to various formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Open Exchange File
  • HTML
  • PDF
  • RTF
  • MS Word
  • MS Powerpoint
  • Open Office
  • Single page HTML
  • Markdown
Data import formats
  • CSV
  • Other
Other data import formats
Open Exchange File

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99% uptime
Approach to resilience
It's available upon written request
Outage reporting
Email alerts sent to customer

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
A separate secure connection is used for administrators to access management interfaces. Additional controls are in place to restrict non administrators accessing management interfaces, including additional assurance on user credentials.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Through use of Amazon Web Services (AWS) datacentres, the information security standards applicable to DeployView are ISO27018 compliant.
Through partnering with AWS, Deployview hosting services are certified in many security standards including but not limited to DoD SRG, FedRAMP, FIPS, IRAP, ISO 9001, ISO 27001, ISO 27017, ISO 27018, MLPS Level 3, MTCS, PCI DSS Level 1, SEC Rule 17-a-4(f), SOC 1, SOC 2 and SOC 3.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Regular updates, performance monitoring, vulnerabilities and recovery procedures are periodically reviewed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Provided by Azure: https://azure.microsoft.com/en-gb/services/security-center/
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Provided by Microsoft Azure: https://www.microsoft.com/en-us/trustcenter/security/azure-security
Incident management type
Supplier-defined controls
Incident management approach
Each support issue is handled accordingly depending on the priority/criticality of the issue.
Customers are routinely updated in line with our response matrix regarding resolution timelines.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£240 to £600 a person a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
DeployView will offer you a free proof of concept service.

Not included:
Consultancy services
Solution configuration
Additional trainer-led sessions

Service documents