OGEL IT LTD

Office 365 Configuration,Migration & Support Services

We provide organisations with the approach, tools, resource and support required to transition from on-premises, hosted and other cloud based services into Office 365. On premises to cloud and cloud to cloud fully supported using Binary Tree, Quest On Demand or custom scripts an tooling.

Features

  • Discovery and baseline of your existing landscape
  • Complete readiness checks for Office 365 on-boarding
  • Define approach & plan transition to Office 365
  • Configuration & migration to Office 365 Services
  • Support & adoption of Office 365 Services
  • Migration from or coexistence with Exchange
  • Identity migration or federation with Active Directory or Cloud Identity
  • Decommissioning of legacy services

Benefits

  • Experienced in designing, delivering and supporting public sector organisations
  • Security Cleared resources available
  • Outcome and deliverable based engagement
  • Fixed price or SFIA based engagement
  • Detailed documentation & service handover
  • We cover the full suite of Office 365 services
  • Microsoft Gold Partner and Cloud Solution Provider
  • Office 365 & Azure Certified Technicians
  • Enhanced experience when supplemented with our Office 365 Migration Tooling

Pricing

£300 to £1,190 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 6 0 5 4 2 7 6 3 7 2 4 0 1 4

Contact

OGEL IT LTD Sam Newman
Telephone: 01438 567551
Email: gcloud@ogelit.com

Planning

Planning service
Yes
How the planning service works
We follow a tried and tested approach to Office 365 migrations which can be tailored to suit organisations with varied capability. We utilise PRINCE 2 / AGILE qualified project resources to plan and manage the implementation & migration.

Plan & Discover - We work with you to understand your current environment and what your goals and drivers are to ensure a successful delivery of an optimised Office 365 environment.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Handover & Support - During the on-boarding process to Office 365 we provide you with onsite and remote support to ensure a seamless transition to service operations.

Future Enhancement - We can provide an ongoing service to help you realise the potential of additional offerings and services within Office 365.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Office 365
  • Microsoft Azure

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Planning & Design - We design the target environment or any changes to it depending on whether it’s a new tenant or existing and document the tooling and processes for moving users and data across. We are very well experienced in configuring Office 365 tenants to provide a secure environment. We can cover the full breadth of office 365 services and features.
When using our Office 365 Migration Tooling we can provide both on-premises to cloud and cloud to cloud transitions supporting domain co-existence and collaboration giving the end user a great experience.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Office 365
  • Microsoft Azure
  • Amazon Web Services
  • AlienVault
  • ServiceNOW
  • Fortinet FortiGate, FortiClient, FortiAnalyzer, FortiAuthenticator

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
During the transition period and after we can provide a range of support services to suit every customer. We can supplement existing in-house teams or 3rd party teams in both the short and long term depending on the requirement. We can also provide ongoing support for end users with our Lot 3 Service Desk offering or to technical staff through out Lot 3 Technical Escalation & Support service or alternatively provide some short-term resource using our rate card.

Service scope

Service constraints
Day to day Office 365 support is provided during the delivery and can be extended post deployment if required.

We can provide a technical escalation service to help support the service operations function. This service can be provided between 9am and 5pm, Monday to Friday excluding public holidays.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support hours are 9-5 Monday to Friday. Support outside these hours can be provided at additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
//Level 1 - Initial response within 4 hours : Business critical incident that impacts all users
// Level 2 - Initial response by end of next business day : Medium impact incident that affects a single business unit or group of users (>25)
// Level 3 - Initial response within 5 working days : Minor impact incident that affects a single user, not business critical

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£300 to £1,190 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.