GoPro Consulting Ltd

Advanced Fraud Investigation and Prevention (AFIP) Cloud Software Service

AFIP is a low-code, high configuration, leading public sector fraud investigation case management solution. AFIP is focused, through innovative use of data and rules driven process automation, on delivering transformational efficiency improvements to the entire fraud investigation process.

Features

  • Complaints triage and referral management
  • Investigation management with configurable workflow and task automation
  • Comprehensive document and records management supporting 3rd party ECM
  • Investigation data collection via ‘smart forms’
  • Intelligence and evidence management
  • AI automated investigator allocation
  • Secure whistle-blower and stakeholder engagement portal
  • Seamless office and email integration
  • Build on advanced case management platform
  • 100% Rest API enabled

Benefits

  • Fast on-boarding through highly configurable low code platform
  • Improved efficiency and outcomes through automated risk-based prioritisation
  • Improved investigation efficiency through rules and data driven automation
  • Minimal user training required due to context aware UX
  • Reduced total cost of ownership
  • Fully transparent and auditable processing
  • Ease of integration with 3rd party systems

Pricing

£34.26 to £156.06 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lesley@gopro.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 6 0 2 8 7 9 7 6 5 0 6 9 8 8

Contact

GoPro Consulting Ltd Lesley Franck
Telephone: 02038079644
Email: lesley@gopro.net

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
There are no specific constraints that apply to the service.
System requirements
A supported internet browser. Please see section on supported browsers.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide online ticketing support. The response time SLAs are provided in the standard T&C. In addition at an additional cost we provide outside normal working hours support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support levels and corresponding SLA are described in our standard T&Cs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will work with you and help identify the on-boarding services that align with your digital transformation strategy and objectives. On-boarding services often include assistance in user story refinement, configuration support, data migration assistance, super user and end user training.

Further documentation such as the online WIKI and in-system-guidance helps ensuring that the desired business outcomes are realised quickly.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
At the end of the contract we can provide data in multiple ways. Data can be provided as a SQL database which contains all raw system data and all file attachment delivered on to a file drive or data in XML form with the file attachments included on to a file drive.
End-of-contract process
The data extraction and delivery is a standard service, where we will work with you to determine which method is most appropriate. This service is provided on a time and material basis unless otherwise agreed at the time of contracting.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The user interface is responsive and supports use on tablet devices.
Service interface
Yes
Description of service interface
The solution is fully (100% of system functionality) available through web services API. This includes REST API and SOAP.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Testing is made to ensure WCAG 2.1 AA compliance. Further support for assistive tools including Dragon Naturally Speaking, JAWS and Magic.
API
Yes
What users can and can't do using the API
100 % of system functionality is available via a service API (RESTFUL and SOAP).
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The solution is highly configurable and provides the customer flexibility to adapt the solution without coding. This means that the customer can configure a very wide range of solution elements. This includes forms and document templates, additional meta data, drop down lists, system views, processes (via graphical BPMN designer), rules and decision tables, AI optimisation constraints, etc.

Scaling

Independence of resources
Each customer has their own tenant with dedicated resource that allows scaling as required.

Analytics

Service usage metrics
Yes
Metrics types
A wide range of metrics can be reported in accordance with selected Service Level Agreement. These include number of support tickets raised, resolution time, outage time, performance against SLA, storage usage, etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The user can search and filter on the data in the system to define the desired data set, which then can be extracted by the user via spreadsheets.

Data can also be extracted as XML.
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The detailed standard SLAs are provided in the standard T&C's for service.

The standard availability of the service is 99.95% within normal working hours, but enhanced service level agreements are available and can be tailored to individual customer requirements e.g with specific RTO, RPO and availability.
Approach to resilience
Individual environments can be clustered and span across multiple data centres located in different geographical locations. The specific setup is tailored to the customer's specific requirement for resilience.

Details are available upon request.
Outage reporting
Outage reporting is provided by means of email alerts, public dashboards, and API. The selected approach will depend on customer's preferences.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces is controlled via private or VPN connections and/or SSH connections and restricted by 'least privilege access' with strong username and password combinations.
Administration access and customer data access is segregated.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
13/04/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
CyberEssentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberEssentials
Information security policies and processes
We operate a formalised and certified ISO 27001 ISMS with a policy framework that fulfills all the prescribed controls. These are reviewed on an annual basis at least.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management processes are controlled through our ISO:27001 policies.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use external third parties to perform penetration testing on a regular basis. We also use internal industry standard scanners to perform penetration tests. We monitor all major security lists to ensure we are notified of any threats in a timely manner. Patches are applied in correspondence with the severity classification and fix times specified in the standard SLAs.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We employ internal and external monitoring and Intrusion detection systems to identify potential problems or compromises.

In the event of a potential compromise the CISO is notified as well as the potentially affected clients.

Incidents are logged through our ISO:27001 incident management process, analysed, and mitigated within hours.
Incident management type
Supplier-defined controls
Incident management approach
Our ISO:27001 ISMS provides pre-defined processes for managing incidents. Incidents are reported by the users through our ticketing system. Cause-of-action reports and root-cause-analysis reports are provided via email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£34.26 to £156.06 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lesley@gopro.net. Tell them what format you need. It will help if you say what assistive technology you use.