Live streaming services available pay-as-you-go by the hour. Full software download to enable webcasting from a Windows running laptop or tablet. Connect your camera and audio device directly into the device's built in ports. Turn on Wifi or 4G and broadcast live from anywhere.
- Pay-as-you-go hours
- Software download for laptop and tablet
- Live and on-demand streaming
- Responsive design
- Branded microsite with online archive and interactive timeline
- Agenda points, speaker profiles and slides
- Social media integration
- Automatic archiving
- Content statistics
- Modern.Gov and CMIS integration
- Book, capture and stream from one device
- Record and stream from anywhere
- Only pay for the hours you use
- Publish webcasts instantly
- Hide content for internal purposes
- Content rich user experience
- Live and local streaming
- Use with social media as part of your communications strategy
- Real time support from our Service Desk
- Cost-effective way to trial webcasting
£75 per unit
01273 821 282
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Currently only suitable for Windows running laptops and tablets.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
A Public-i technician will respond instantly to queries via our online Messenger service.
A technician is always on hand from a remote location to test the system before every live webcast and also in case you require support of any kind, during each live webcast.
The helpdesk can either be contacted by calling 01273 821282 (national rate) or by emailing email@example.com and telephone support is available from 08.30-18.00 during office hours with monitoring available for any evening meetings.
The helpdesk is available as follows:
Monday to Thursday 8:30am to 6pm
Friday 8:30am to 5pm.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 AA or EN 301 549 9: Web|
|Web chat accessibility testing||Accessibility starts with our User Experience team, who ensure the workflows and designs are suitable for a wide range of accessibility needs; Our Agile development methodology includes testing at the earliest possible times, and we call upon external, independent testing companies to perform final checks. Public-i have a history of working in accessibility-related projects - including the i2web project (http://i2web.eu/), where we helped build accessibility-aware development tools and applications with adaptive interfaces.|
We will include our standard service level agreement (SLA) at no additional cost. This includes access to our Service Desk availability via phone, messenger (cloud support) and our support portal.
The Service Desk is available as follows:
o Monday to Thursday 8:30am to 6pm
o Friday 8:30am to 5pm
General incoming requests are categorised as follows with the indicated response times:
Critical service outage / security breach:
Response within 15 minutes. Resolved within 1 hour.
Major service issue / non-critical fault / Training requests:
Response within 30 minutes. Resolved within 4 hours (unless onsite training is required).
Minor request for changes:
Response within 1 Working Day. Resolved within a timescale agreed with client. Request for changes will be added to our Roadmap.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||As standard with the service, we include online training and user documentation. We provide a standard template for the site and then offer guidance on how to customise the shell. Public-i can also offer onsite training at an additional cost. However, we do not forsee this as being necessary.|
|End-of-contract data extraction||There will be a copy of the webcast data on the client's machine. However, we can provide copies of the archive video in a format that suits the client upon request.|
|End-of-contract process||All costs are inclusive in the contract. There will be no additional offboarding charges.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||Windows|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||End viewers of the webcast can watch the live or on demand stream from any mobile device.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Accessibility starts with our User Experience team, who ensure the workflows and designs are suitable for a wide range of accessibility needs; Our Agile development methodology includes testing at the earliest possible times, and we call upon external, independent testing companies to perform final checks. Public-i have a history of working in accessibility-related projects - including the i2web project (http://i2web.eu/), where we helped build accessibility-aware development tools and applications with adaptive interfaces.|
|Description of customisation||The Connect microsite can be customised with various pages and widgets. The "look and feel" can be styled in accordance with an organisations corporate branding. Most of the text content on the site can also be customised.|
|Independence of resources||Due to the advancements in our technology provision (e.g. viewing through mobile devices) the audiences our clients attract have increased and so we have had to cater for significant numbers of simultaneous users. From thorough testing of these changes we can guarantee 10,000 simultaneous users on the microsite homepage and 6,000 simultaneous users able to watch live and archived webcasts without any disruption to the service and playback.|
|Service usage metrics||Yes|
|Metrics types||As standard, we provide admin statistics via login on the microsite. These detailed reports cover webcast views, viewers and a range of other statistics for a custom date range. Reports are viewable on a webpage but can also be exported as CSV.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||The desktop software includes a section called "Publisher". This allows the export, import and publishing of webcast data in the form of a XML data file and MPEG4 video file.|
|Data export formats||Other|
|Other data export formats||
|Data import formats||Other|
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Public-i can confirm that Connect has a proven level of resiliency. Over our entire client base our resiliency rate is more than 99.9%. To ensure that no downtime is encountered we have invested in our infrastructure and have dedicated servers on the Amazon CDN and Level3 CDN for live and on-demand streaming respectively. Included as standard is our SLA which includes monitoring of every live webcast. A member of Public-i staff is available on the Service Desk to test every live webcast and available for support via telephone, email and messenger.|
|Approach to resilience||Public-i can confirm that Connect has a proven level of resiliency. To ensure that no downtime is encountered we have invested in our infrastructure and have dedicated servers on the Amazon CDN and Level3 CDN for live and on-demand streaming respectively.|
In an instance of service outage we would email the address in each client admin to notify client staff.
We are monitored on this page: https://stats.uptimerobot.com/VMLJHk5M which logs recent down time. It is open for clients to visit as and when to check our network performance.
Identity and authentication
|User authentication needed||No|
|Access restrictions in management interfaces and support channels||
Public-i operate user access with role based accounts.
The Connect application has the following hierarchical privileges:
• super user ( public-i infrastructure / dev staff )
• admin ( client site administrator, public-i account manager, public-i support staff )
• moderator ( client moderator )
• user ( logged in user )
• guest ( not logged in user )
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Trustwave|
|PCI DSS accreditation date||13/04/16|
|What the PCI DSS doesn’t cover||Nothing, all areas of payment card data security are covered by the certification.|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We comply with EU and British Standard security legislation. Public-i is an ISO accredited company and have a comprehensive Information Security Policy in place|
|Information security policies and processes||Public-i has an Information Security Policy which is available to clients upon request.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We make frequent small changes as opposed to infrequent large changes. Code changes are subject to peer review and unit testing. Code is then rolled out into a testing environment and subject to further review before being published live.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Our staff monitor for new vulnerabilities within thrid party packages.
Standard package updates are applied on a monthly basis. Security upates are applied immediately - upon availability.
Our infrastructure department follow alerts from https://cve.mitre.org/ as well as the wider community.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Public-i employ tripwire techniques to monitor any unauthorised changes to server systems or data.
We would restore the data compromised with an earlier version (prior to the compromise). Our staff would look to close the vulnerability that allowed the compromise.
Any affected clients would be notified as soon as when we become aware of the incident and also when we have resolved it.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Public-i has an Information Security Policy in place which defines processes for common events such as intrusion attempts.
Users can report incidents via our Service Desk, online ticketing service and live monitoring.
Reports will be sent via email immediately in the event of an incident occuring and once it has been resolved.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£75 per unit|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|