Softcat Limited


Okta is a leading identity solution providing single-sign on,
multi-factor authentication, mobile device management and
provisioning capabilities for cloud based applications


  • Single Sign-On
  • Universal Directory
  • Mobility Management
  • Lifecycle Management (Provisioning)
  • Multi-Factor Authentication
  • Integration to Active Directory
  • API Access Management


  • Zero Downtime
  • Quick Provisioning/Deprovisioning
  • Seamless access from any device or location
  • Reduced IT cost
  • Enforce password policies
  • No hardware
  • Reduce audit time and risk
  • Reduced password resets


£1500 per transaction per year

Service documents

G-Cloud 9


Softcat Limited

Charles Harrison


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Add website link to integrations - custom integrations can be created subject to scope
Cloud deployment model Public cloud
Service constraints None
System requirements Appropriate licensing and access for integration entities

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA's can be found at:
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Basic Success - Working day hours Monday-Friday.
Premier Success- 24/7 Support
Enterprise-Grade SLA Premier Plus Success - 24/7 Support, Enterprise-Grade SLA, Dedicated Support Line, Named Customer Success Manager, On-Site Quarterly Business Review
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Okta offers three support tiers to match your organization's needs;
Basic, Premier and Premier Plus. Basic Support - The Okta Basic
Success Package gives you access to training, the helpdesk
forum, FAQs, on-line user guides and tutorials, and briefings of
upcoming releases. Premier Support - The Okta Premier Success
Package gives you access to live and pre-recorded training, 24x7
support with 1 hour response times, FAQs, on-line user guides,
and tutorials so you get the most value from Okta. Premier Plus
Support - The Okta Premier Plus Success package offers the
most exclusive level of support. In addition to your own support
number and priority routing to support engineers, you’ll work with
a named Customer Success Manager (CSM), who is dedicated to
understanding where your business is today, where you’d like to
be tomorrow, and how Okta can help you get there. For more info
on Okta support options please visit
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Currently, the only way to bulk extract data from Okta is using the
Okta API (freely documented). Optional Services can be
purchased in order to provide assistance in the data extraction
End-of-contract process Okta is a subscription based software so customers will have the
opportunity to renew their licences before their contract comes to
an end. Customers do have the option to sign a multi-year

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Information available upon request
Accessibility standards None or don’t know
Description of accessibility Communication with the Okta cloud is always initiated from the
customer's network. Okta provides customers' IT administrators with
lightweight software agents for on-premise installation on member
servers. Once installed with the appropriate credentials to both the
customer's AD server and the Okta cloud, the agents initiate outbound
SSL connections to the Okta service. The SSL connections persist for
only 30 seconds (long poll), after which they are torn down and reestablished
Accessibility testing -
What users can and can't do using the API Okta's API is a REST API based upon CRUD principles (Create, Read,
Update and Delete). The CRUD principles using via the API can be used to set up, manage and make changes to the service, including
interactions against Users, Applications, Groups, Administration
(Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, DeveloperInstances and Postman templates are also availably publicly via the website.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Modular licensing allows for specific solution creation per user demand.
Dashboard and branding can be altered to meet user needs. API allows
for further customisation.


Independence of resources Being able to scale is only one part of the equation.
Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance.


Service usage metrics Yes
Metrics types While usage data and service metrics can be discovered within our
system log. High level reports can be provided by the Okta team
as required on request.
Reporting types Reports on request


Supplier type Reseller (no extras)
Organisation whose services are being resold Okta

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Currently, the only way to bulk extract data from Okta is using
the Okta API (freely documented). Optional Services can be
purchased in order to provide assistance in the data extraction
Data export formats Other
Other data export formats Via the Okta API
Data import formats
  • CSV
  • Other
Other data import formats
  • Through various formats using API
  • Directory Services (such as Active Directory)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Identity is Always On, and so are we. We built the Okta service for
high availability and a guaranteed uptime.
Approach to resilience Since we are aiming for billions of users and authentications, in 2014
we rolled out a new platform architecture that will get us to extreme
scale. We call this architecture “cells”. A cell is a self-contained
instance of the entire Okta service. Any fault in infrastructure is
contained within a cell using a High Availability (HA) architecture, and
even in case of an entire datacenter going down, another cell in a
different geography takes ownership of the affected accounts within
an hour.
Outage reporting You can see an updated status of Okta’s availability at all times by
going to All users will also receive email alerts
informing them of the problem, estimated outage time and a further
email once fully restored.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication API token and oauth 2.0
Access restrictions in management interfaces and support channels Access to support channels is only granted to
administrative users and security check is carried out
when a user raises a support ticket. Management
interfaces is also locked down to administrative users.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The Certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date JUL-08-2016
What the ISO/IEC 27001 doesn’t cover The scope of the ISO/IEC 27001:2013 certificate is limited to the
information security management system (ISMS) supporting Okta’s
cloud-based Identity-as-a-Service (IDaaS) platform and aligned with
ISO/IEC 27018:2014 in accordance with the Statement of
Applicability version 3.2, dated March 28, 2016.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 01/05/2016
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover Schellman & Company, LLC examined the description of Okta, Inc.’s
(“Okta” or the “service organization”) OnDemand Identity-as-a-
Service (“IDaaS”) system for the period May 1, 2015, to May 31,
2016, (the “description”) based on the criteria set forth in paragraph
1.26 of the AICPA Guide Reporting on Controls at a Service
Organization Relevant to Security, Availability, Processing Integrity,
Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the
suitability of the design and operating effectiveness of controls
described therein to meet the criteria for the security, availability, and
confidentiality principles set forth in TSP section 100, Trust Services
Principles and Criteria for Security, Availability, Processing Integrity,
Confidentiality, and Privacy (AICPA, Trust Services Principles and
Criteria) (“applicable trust services criteria”), throughout the period
May 1, 2015, to May 31, 2016. We have also examined the
suitability of design and operating effectiveness of controls to meet
the requirements set forth in the Cloud Security Alliance's Cloud
Controls Matrix Version 3.0.1 control specifications.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC2
  • FedRamp

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC2 certified HIPAA CSA Start
Information security policies and processes The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on highvalue data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Okta’s change control process is audited and attested to in our SOC
2 Type II report. The final build is promoted to QA, which is
responsible for all security, unit, and regression testing on the build.
Once it passes testing, it is finalized and released to technical
operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging
where it will bake in for a week. Once passed, it is put through
another deployment test and then installed to production. Further
information can be found in Okta's change management standard
operating procedures (SOP) document.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Okta conducts continuous internal vulnerability assessment, as well
as annual external penetration testing. If a potential vulnerability is
identified, it is triaged among the security, engineering, and
technical operations teams. Okta's security team employs a risk
ranking system for all technical vulnerabilities. The ranking system
also accounts for all published risk rankings within the Okta
environment. Critical- and high-risk issues are addressed as quickly
as possible within the next release cycle or hot patch within the
context of business feasibility. Medium-risk issues are addressed
within the next four release cycles. Low-risk issues are addressed
when possible with feature updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Okta utilizes a number of monitoring tools with centralized logging
and SIEM using our own correlation rules for security monitoring,
analysis, and alerting
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Okta has formally documented incident response & disaster
recovery standard operating procedures (SOPs) that describe
discovery, investigation, escalation, containment, notification, and
documentation processes. Customers are provided this SOP
document upon request and under NDA.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1500 per transaction per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 Day trial period in which you have full suite access for 100 users limited to 5 applications
Link to free trial


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