Netpremacy Limited

Zendesk & Marketplace Services Deployment, Configuration & Training via Netpremacy

Change Management and Deployment Service. Provision of all training materials as required. Custom configuration, technical deployment and data migration of Netpremacy supplied third party cloud software. Integration of other Cloud software in solutions provided.

Features

  • Onsite consultancy configuration services
  • Remote end user training to include provision of course materials
  • Product overview sessions, product admins and support service desk training
  • Training team with security clearance national vetting (SC) in place
  • Train the trainer courses, 1:1s and Execs and PAs courses
  • Training courses available (champions/super users)
  • Technical Deployment Consultancy
  • Zendesk and Other Third Party Deployment Services
  • Custom training based on your deployment
  • Data Migration, Technical Design, Integration Service

Benefits

  • Light touch training approach available (awareness)
  • Qualified trainers for onsite or remote training
  • Bespoke training materials included in the service rates
  • We can train your trainers and you cover the rest
  • We can provide loan Chromebooks for training sessions
  • Individual training plan created to support your migration throughput
  • Formal feedback and reporting on training effectiveness can be conducted
  • Cross platform training

Pricing

£300 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 5 9 9 3 8 7 0 3 0 3 7 0 3 6

Contact

Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com

Planning

Planning service
Yes
How the planning service works
We have developed a customised planning and readiness approach to implementation of the cloud services we provide. In parallel with our technical services team we carry out organisational readiness and develop a customised communications and training plan accordingly. The change management program will typically include tailored training (onsite, remote, eLearning based) to meet the specifics of the customer's user base. Our qualified project managers interact with your internal PM's to manage a successful training project delivery throughout.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • G Suite Basic, Business and Enterprise (including Google Vault)
  • G Suite Marketplace Applications (Smartsheet, LucidChart/Press, etc.)
  • G Suite optional security solutions - BetterCloud and Cloudlock
  • AODocs Enterprise Folders and Document Management (DMS)
  • Zendesk & Zendesk Marketplace Applications
  • RingCentral
  • LumApps
  • Happeo
  • G Suite Marketplace Applications
  • Google Cloud Marketplace Solutions

Training

Training service provided
Yes
How the training service works
Netpremacy has a skilled, experienced in-house training and change management team working alongside our technical deployment consultants. We provide onsite, remote and eLearning training offerings according to customer requirements.
By engaging with Netpremacy on your cloud project, you will gain access to our extensive implementation asset library free of charge as part of our services provision, i.e. free of charge. These assets include the provision of an eLearning site based on G Suite and customised to your own in-house design scheme, branding and logos. The site includes sample policies, short videos created by our training team and links to the vendors own training resources where these add value to our own offerings. We know some of your staff will not want face to face training!
We always start with a short organisational readiness assessment to understand your user-base, existing skills, culture, hopes and fears for the project, etc. We have many templates of the readiness assessment and customers find this exercise invaluable in ensuring the training approach we ultimately deliver is well received, tailored to the organisation and engaging for your staff. Course handouts are also provided as standard takeaways and included within the consultancy rates for our services.
Training is tied to specific services
Yes
Services the training service works with
  • GSuite - Gmail, Calendar, Docs, Drive, Meet, Sites, Currents, Keep
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral
  • SmartSheet and various other Google Marketplace Apps
  • Please contact to discuss your specific training needs

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We are used to setting up applications to work with some of the most stringent security requirements and configure in accordance with the NCSC guidelines, providing full documentation of your configuration. Netpremacy technical deployment team have also worked with migration tools, including the native GSMME, GMS, BitTitan and so on. We typically provide on premise set up and configuration with your team ready to deliver the required data migration or can offer an offsite, fully managed data migration service if preferred. Our service is very much tailored to meet each customer's individual needs and our preference is to leave your team with the residual skills they will need in-house to take the solution forward. We also offer Active Directory, Password and/or SSO advice and related services to integrate your various cloud directory services.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • G Suite Basic, Business and Enterprise (including Google Vault)
  • Google Cloud Platform GCP
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk & Zendesk Marketplace Applications
  • RingCentral
  • LumApps
  • G Suite Marketplace Applications
  • Happeo
  • Google Cloud Marketplace Solutions

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our training services are separately quality assured by the Netpremacy Change Management team to ensure customer satisfaction is guaranteed.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Configuration of G-Suite in accordance with NCSC principles
  • Configuration of GCP in accordance with NCSC principles
  • Existing customer GSuite security healthchecks
  • National Cyber Security Centre cloud principles

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Netpremacy offers an enhanced support service with direct access to Google Cloud, G Suite and SaaS accredited specialists. Certified to provide Customer Success Services approved by Google. As a G Suite Premier Partner we have direct access to Google technical and implementation staff to escalate any critical issues. See Netpremacy Premium Reseller Cloud Support Services as a separate listing

Service scope

Service constraints
None that we are aware of.

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA Dependent
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Enhanced reseller support is available as an optional Netpremacy cloud service, see separate listing.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google G Suite & Google Marketplace Apps, AODocs, Zendesk, RingCentral

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£300 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.