365Tribe Ltd

YourChampions

Delivered through Microsoft Teams and harnessing the full power of Office 365, the Digital Champions on Demand programme is a 12 month fully managed service designed to alleviate some of the biggest challenges when designing and cultivating a community of engaged Digital Champions.

Features

  • Remote access
  • On-demand Learning
  • Analytics and Reporting
  • Digital content

Benefits

  • Increase productivity
  • Work from anywhere
  • On-demand learning
  • Change and Adoption
  • Gamification and Analytics
  • Digital Credentials
  • Increase user adoption
  • Grow and sustain a Digital Champions Network
  • Increase Cloud Consumption
  • Utilise Office 365 licenses

Pricing

£10,000 to £60,000 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at waffle@365tribe.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 5 9 2 9 1 7 3 8 3 6 5 5 5 9

Contact

365Tribe Ltd 365Tribe Ltd
Telephone: 0203 866 1237
Email: waffle@365tribe.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Teams
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
Office 365 Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Phone support

Feel free to call us anytime, any day! Just dial the number listed below to connect with us.

T: +44 (0) 203 866 1237

Email support

Waffle with our experts, ask questions and we will get back to you ASAP!

Email support: waffle@365tribe.co.uk

Instant Chat

Chat with us now via our website, ask questions and get quick responses.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
To make the chat window accessible to screen reader and keyboard users. Within the chat window identify/outline where a user is focused on when tabbing through the window. Making sure the colors contrast well for users you are partially blind or color blind. and making sure that a screen can easily and clearly explain what is on the screen.
Onsite support
Yes, at extra cost
Support levels
As part of the managed service, our clients and users have access to an on-demand Office 365 Expert and Community Manager to answer questions and provide support at any time.
In addition to this, clients may request that we provide further on-site training/support which we can deliver at a day rate of £1250 per day for on-site.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide an onboarding training session either in-person or online depending on the clients preferred method. Users attend the session with a live expert who walks them through the programme structure, expectations and answers any questions they may have.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Our programmes are delivered using the clients tenants therefore any data remains with the client once the programme is completed.
End-of-contract process
At the end of the contracts clients can continue to access the learning resources contained within the programme within their own tenant for on-going training and support (we no longer have access to the tenancy and do not provide on-demand expert resource or content updates).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our service is delivered through Microsoft Teams enabling users to access the programme from any device from anywhere. All features of our programme provide the same user experience either via desktop or mobile device.
Service interface
Yes
Description of service interface
Microsoft Teams customised for each client to include their own branding and messaging.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have completed the Microsoft Office 365 Accessibility Training and use the Checker tool to check and test against all content developed by 365Tribe.
API
No
Customisation available
Yes
Description of customisation
All of our programmes are designed so they can be customised to each clients specific requirements. As part of our requirements capture process we work with each customer to capture their individual requirements for the programme and apply customisations for review by the customer prior to going live. The customer and users with the correct permissions can also add content to the service.

Scaling

Independence of resources
The majority of our programme is delivered as a self service approach ensuring users can access the programme and content anytime anywhere without the need to engage with us. For live events/support we have a dedicated team and schedule events on a per client basis to ensure a manageable and responsive programme for all users.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Office 365 Message Encryption helps protect sensitive data without sacrificing productivity. Office 365 data loss prevention (DLP) tools help protect content such as HIPAA-related and General Data Protection Regulation-related (GDPR) data.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Our programme is structured in a way that users do not need to add any data and therefore there would not be a requirement to export their data. Anyone wishing to leave the programme can simply be removed from the team and appropriate permissions supplied.
Data export formats
Other
Other data export formats
Not applicable
Data import formats
Other
Other data import formats
No requirement to store data

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
Office 365 uses secure certificates like SSL

Availability and resilience

Guaranteed availability
Companies subscribe to a 12 month managed service programme that ensures consistent availability to all on-demand content. Should Microsoft Office 365 not be available we would offer the client a refund based on the time users were unable to access the content pro rata against the subscription fee. In our experience Microsofts robust policies means it is extremely rare whereby the service would not be available.
Approach to resilience
We use Microsoft cloud services as our product platform to maximize reliability and minimize the negative effects on customers when things do go wrong.

With Office 365 Resiliency and Recoverability Are Built-in
Building in resiliency and recovery starts with the assumption that the underlying infrastructure and processes will fail at some point: hardware (infrastructure) will fail, humans will make mistakes, and software will have bugs.

Hardware and infrastructure protections were significant. This meant having datacenters with 99.99% reliability required significant power and network redundancy, and servers were implemented with hardware-based clustering, dual power supplies, dual network interfaces, and the like.

Today, customers expect continuous innovation from Microsoft without compromising quality, and this is one of the reasons why Microsoft's services and software are built with resiliency and recoverability in mind.

Office 365 Data Resiliency Principles
Through the building of our cloud services to these principles, coupled with robust testing and validation, Office 365 is able to meet and exceed the requirements of customers while ensuring a platform for continuous innovation and improvement.
Outage reporting
We would advise clients via an email alert.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Not applicable
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Microsoft Office 365 Security and Compliance centre
Information security policies and processes
Our employee handbook includes an Information Security Policy outlining processes employees must follow to ensure they are fully compliant. This process is reviewed on a quarterly basis to ensure processes are being followed inline with expectations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The client applications that are included with Office 365 are released regularly with updates that provide new features and functionality together with security and other updates. Windows 10 has also adopted this servicing model and is also releasing new functionality regularly. We review the changes on a monthly basis and take advantage of the new features regularly. We also develop new content for our clients and publish this on a monthly basis to support the programmes.
Vulnerability management type
Undisclosed
Vulnerability management approach
This would be managed as part of our licensing with Microsoft and each of our customers would have their own license with Microsoft.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We would review this via our Microsoft Security and Compliance centre
Incident management type
Supplier-defined controls
Incident management approach
This would be communicated to us from Microsoft.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10,000 to £60,000 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at waffle@365tribe.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.