LiveWyer

DevOps Engineering

Our extensive infrastructure experience enables us to help you optimise your company's web operations. Through benchmarking, refinement and training we work closely with your business to improve performance, increase service availability and reduce costs.

Features

  • Help your business migrate to a DevOps culture and tool-chain.
  • Enable infrastructure and process automation to accelerate your workflow.
  • Deploy self-services tools to increase development velocity.
  • Embed testing at the centre of your application lifecycle.
  • Unlock business data from your Development and Operations teams.

Benefits

  • Enable rapid infrastructure and application deployment.
  • Increase collaboration within your business.
  • Achieve a competitive advantage through faster delivery cycles.
  • Further training and support available.

Pricing

£650 to £1,250 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@livewyer.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 5 7 8 0 6 2 4 4 3 4 8 3 0 8

Contact

LiveWyer Antony Bursey
Telephone: 020 3608 0110
Email: hello@livewyer.com

Planning

Planning service
Yes
How the planning service works
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide various training courses related to Containers and Kubernetes. More information on these can be found here: http://k8s.training/
Training is tied to specific services
Yes
Services the training service works with
  • Kubernetes
  • Containers

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We work with our clients assess and identify key issues, propose solutions and implement these based on their requirements.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.

Service scope

Service constraints
In most cases and due to the nature of cloud technology, support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£650 to £1,250 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@livewyer.com. Tell them what format you need. It will help if you say what assistive technology you use.