Skotkonung Ltd

Information Hubs

Skotkonung Cloud Hubs provide accessible and versatile knowledge, research and information management solutions for project teams to share and exchange learning, analysis and data visualisations. Our Hubs reduce barriers to the transfer of knowledge, enabling faster and better-informed decision making, with a secure resource library for digital knowledge continuity.

Features

  • One-stop-solution for information, collaboration and technical assistance requests
  • Open platform to connect with research and data management portals
  • Online learning module and topic linked data threads
  • Searchable document and resource library (reports, guides, events)
  • Regional/Geographic/Thematic profiling for data and documents
  • Wide selection of data visualisation, infographics and graphical data outputs
  • Rich data embedded in maps and geo-spatial information presentation
  • Managed updates, alerts, information dissemination and news feeds
  • Management of FoI and technical assistance requests and responses
  • Fully supported solution with training plus email and call support

Benefits

  • Facilitates information sharing, collaboration and learning
  • Complies with HM Goverment Digital Standards usability requirements
  • Streamlines business interaction with data, analysis, guidance and information sharing
  • Integrated user experience within a one-stop-solution for multiple stakeholders
  • Efficiently presents and disseminates information to target audience
  • Secure and easy access to a wide range of information
  • Increases accountability by fostering learning and strategic decision making
  • Proven succes supporting clients with complex technical needs
  • Proven succes supporting diverse user base in complex operating environments
  • Integration with external application and to Skotkonung knowledge management platforms

Pricing

£2000 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

9 5 4 3 7 3 8 3 9 9 2 5 8 8 9

Contact

Skotkonung Ltd

Skotkonung

+44(0) 33 0088 3933

tenders@skotkonung.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Knowledge Management Systems, Project Dashboards, DeployAdviser
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

Email or online ticketing support
Email or online ticketing
Support response times
The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issue. We can provide further details on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Clients are assigned an account manager. The account manager will organise system setup and initial configuration; managing data migration (subject to additional charge if data is not in ready to import format); setting up initial admin/user accounts; preparing training materials (as agreed with the client) and setting up training for client administrators (and if required users).

Copies of training materials (videos, manuals etc.) will be provided to the client to share with new users.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data export is provided at the end of service as follows:
For database dump provided in MS-SQL export or flat file CSV format.
For documents in the database/library these are provided in zip files containing documents in original format.
For specific data tables from the database these could be provided in MS-Excel worksheets or flat file CSV format.
End-of-contract process
Based on an agreed end-of-service date, we can provide a copy of the data as described above. We can hold the data for an agreed period, not exceeding one month (or as agreed with the client), and then delete all the data (unless we are legally required to retain it).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Pages reformat depending on the size of the device screen.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Information Hubs are highly customisable, depending on client needs. This is part of set-up and on-boarding users.

Scaling

Independence of resources
We use Microsoft Azure Cloud servers that scale on real-time demand.

Analytics

Service usage metrics
Yes
Metrics types
Metrics are configured depending on client needs. This is part of setup and on-boarding users.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data export is based on permissions granted for each user and client customisable outputs (to be agreed with client during on-boarding). Data is downloadable in various formats such as PDF reports, MS-Excel Tables and flat file CSVs, via the user interface.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
  • Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG
  • MSG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Guaranteed availability
99.5% uptime.
Approach to resilience
Available on request
Outage reporting
Public dashboard and email alerts to administrators (if required). Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled if required by the client.
Access restrictions in management interfaces and support channels
Access is restricted to named users and user accounts are subject to strong password policies. 2 Factor Authentication, and validated IP connections.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Access is restricted to named users and user accounts are subject to strong password policies. 2 Factor Authentication could be enabled if required.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
26/09/2017
What the ISO/IEC 27001 doesn’t cover
ISO 27001 certification covers all aspects of this service. Details of scope are available on request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001
Information security policies and processes
We have fully documented information security policies. A copy is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release. These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2000 per licence per month
Discount for educational organisations
No
Free trial available
No

Service documents

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