Civica UK Limited

Civica LiveTiles Intelligent Intranet, Bot & Analytics Platform

LiveTiles supercharges SharePoint Intranet to build personalised experiences and functionality such as automated organisational charts and people directories. Disconnected data is unified into a single interface built with drag and drop technology on a platform that leverages artificial intelligence to create Bots that empower employees to do their best work.

Features

  • Over 60 pre-configured and easy to use Intranet features
  • Create modern, mobile responsive pages
  • Extensive integrations with Office 365 apps like Yammer, Teams, etc.
  • Bring all your applications onto a single user interface
  • Generate actionable insights to optimise your portals and workspaces
  • Faster ROI with comprehensive insights and analytics
  • AI Technology to monitor your Active Directory completeness
  • Reduces manual work on directory maintenance and improves IT responsiveness
  • Customise Bot's capabilities, code-free, with the power of LiveTiles
  • Create Bots that take care of repetitive tasks with LiveTilesBotbuilder

Benefits

  • Provide better, more interactive and engaging user experiences
  • Rapid deployment reduces up front cost and time to launch
  • LiveTiles aids collaboration and knowledge sharing across multiple locations
  • Enables business planning using accurate data and user information
  • Reduces complexity in working with your existing applications
  • Use Artificial Intelligence to reduce end-user workload
  • Enriches user experience for all Microsoft Collaborative Platforms
  • Improves Users SharePoint, Org Chart, Delve and Teams interactions
  • Empower employees to build sites and bots in-house
  • Helps drive adoption of Office 365 and digital workplace tools

Pricing

£11739 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 5 1 9 3 3 1 9 7 3 3 0 4 1 2

Contact

Civica UK Limited

Civica UK Limited

01132441404

g-cloud@civica.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Depending on your requirement, the base environment can be either Microsoft Office 365, SharePoint or Azure. As part of the service we will deploy to your existing environment, or create a new Microsoft environment for you.
Cloud deployment model
Public cloud
Service constraints
LiveTiles Intelligent Workplace requires Microsoft Office 365 or Microsoft SharePoint either in the Cloud or on-premises.
System requirements
Office 365 Licences

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-5pm support on business days
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Not known
Onsite support
Yes, at extra cost
Support levels
Standard support offering included in License. Customer can raise tickets through support portal. SLAs and general info on the website. For customers who have a high degree of technical proficiency in LiveTiles and SharePoint and who can dedicate the required resources. SharePoint Admin etc.
Support available to third parties
No

Onboarding and offboarding

Getting started
The LiveTiles implementation process includes administrator training and content owner training that involves either onsite or online training for a select number of site and content owners. We then offer an extensive period of support whilst administrators begin to upload content onto the intranet. During this phase we are on hand to fix any issues and offer on demand support until the intranet is approved for launch. We also create bespoke documentation for wider circulation. The full implementation process includes discovery to understand your business and users objectives (this is run by our UX team), UX and IA to define the site map, information structure, navigation, taxonomy , graphic design to ensure the site represents your organisation and full technical configuration of your LiveTiles intranet. End user education can be added to the implementation scope if required. This would include a communications plan that introduces new intranet features illustrating how to adopt and make best use of each feature.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
LiveTiles uses SharePoint to store all of the user data. At the end of the contract, the information will still be available to the customer without the requirement for LiveTiles. If the customer wishes to transfer data away from SharePoint, custom tools can be created for this, or use of existing 3rd party tools may be used.
End-of-contract process
The initial contracted period is one year. Costs for the first year are payable up front. Once the first year is complete, customers can cancel their subscription to LiveTiles with three months notice. Once notice has been given, at the three month point your LiveTiles licence will be withdrawn meaning the LiveTiles web parts will no longer be available to your organisation. All content will remain available to you in your SharePoint environment on Office 365.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The LiveTiles application provides a responsive framework that transforms the view of desktop to mobile. The mobile view increases usability by using techniques such as larger buttons and a floating navigation and mobile gestures such as swiping through content and there is no loss of functionality.
Service interface
No
API
Yes
What users can and can't do using the API
Users use the same API as Microsoft Office 365. Using the service is identical to using Office 365.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
LiveTiles provides an interface that allows for easy customisation to the front end of SharePoint. This includes theming as well as module templating. LiveTiles is an evergreen SharePoint app and does not restrict any of the out of the box SharePoint customisation options that users have. Administrators can define which users have access to the LiveTiles admin portal.

Scaling

Independence of resources
Technically that is covered by the underlying platform i.e. Office 365 handles the load as LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN. The core LiveTiles capability runs on top of Microsoft Office 365 and inherits the underlying service performance / scalability put in place by Microsoft. Additional LiveTiles resources are loaded from a Microsoft CDN (content delivery network) and inherit the Microsoft provided scalability of the network.

Analytics

Service usage metrics
Yes
Metrics types
This is provided via the included LiveTiles Intelligence capability - metrics showing user counts against a page as well as interaction on a page (which page elements have been clicked on) are included
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
LiveTiles

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
As all data is stored within Office 365, data is protected as per the certifications and regulations provided by Microsoft. Details can be found on the Microsoft Office 365 Trust Center.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All user data is stored within SharePoint Online and not within the LiveTiles application. Data can be exported from SharePoint using custom scripts or 3rd party tools when required.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
LiveTiles is hosted on the Microsoft Cloud and as such offers the SLA that Microsoft provides. Downtime is considered as any period of time when users are unable to read or write any portion of a SharePoint Online site collection for which they have appropriate permissions. A 99.9% platform guarantee is offered, and if not met a 25% platform fee credit will be given. Availability of less than 95% is met with a 100% platform fee credit.
Approach to resilience
As LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN, technically that is covered by the underlying platform i.e. Office 365 which stores data. Microsoft's Data resilience is outlined in the Microsoft Office 365 Trust Center.
Outage reporting
This can be reported on the Office 365 service health status dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Microsoft provides a dashboard to define which users have access to which services on Office 365. Users can be provided with elevated permissions to carry out tasks across the different features, such as Exchange Online and SharePoint Online. LiveTiles also provides an interface to allow SharePoint Online users with administrator access to configure the LiveTiles application. These administrators are defined within the application by a master admin.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In order to provide a wide range of services to public and private sector organisations, Civica maintains an active information security programme. This programme requires regular internal and external audit inspection of both physical and logical data protection structures. The policies and procedures are aligned to ISO 27001 and Cyber Essentials Plus certifications.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
During the development of any features on the LiveTiles environment, all changes are tracked using version control. All code is peer and penetration tested to ensure quality, performance and security.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We perform internal vulnerability testing across the LiveTiles platform. Once any vulnerabilities are identified, a fix will be processed and a new version of the LiveTiles application will be issued for rollout. Depending upon the level of threat, this process can be completed in hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft has a built in Security Center that helps administrators identify data / security breaches. This data includes features such as user audit tracking, live threat management, data governance and reporting.
Incident management type
Supplier-defined controls
Incident management approach
We provide a customer portal for raising support requests for platform related incidents. This system allows users to define the level of urgency with their request. Once a request is received it is assigned internally to the most appropriate person and communication is sent back to the customer via this portal. If there is a global incident surrounding the platform, email alerts will be sent to customers providing a full update and analysis of the incident and any timelines associated with resolving.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£11739 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The trial period gives stakeholders the opportunity to access a demo version of LiveTiles and to make changes to the system, upload content etc for a limited time period.

Service documents

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