Microsoft Azure Hosting (Gold Partner), IaaS, PaaS, SaaS
Microsoft Azure Hosting and Managed Services, including IaaS, PaaS, SaaS and all other associated services.
Extensive experience through successfully migrating large public sector workloads to Azure since 2015.
Now also providing the same to other sectors.
- Full range of Microsoft Azure services
- Security and regulatory compliance for cloud services
- Azure web app development and associated services and training
- Optimisation services (performance & cost)
- Training on Azure platform
- Design, Build, and Support services
- Storage services including hybrid, backup, BCDR, and archiving
- Database services, including Managed Instance and PaaS
- Projection and planning services, including performance, demand, and cost
- Integration specialist, including APIs and iPaaS
- Direct, immediate access to Azure services
- An experienced partner that understands your context and complexity
- Flexible, scalable services to meet changing or uncertain needs
- Cost effective services through optimised design and management
- Cost control through use of Optimisation and Managed services
- Expert advice
- Confidence in planning and migrating to Azure
- Assured planning and migration for specific workloads
- Assurance when migrating highly sensitive data
£10.92 per virtual machine
- Education pricing available
- Free trial available
|Email or online ticketing support||Email or online ticketing|
|Support response times||Various options available to suit your needs and budget - represented in contract terms and agreed SLA's/ KPI's|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||Whilst we have not tested our web chat with assistive technology users, our developers are experienced in providing web and software solutions that support users that require assistance. Therefore we are confident we can meet your requirements and remain flexible to ensure all users are able to use our support systems.|
|Onsite support||Yes, at extra cost|
|Support levels||We are able to tailor support to specific customer needs. We also offer standard support services that include 9-5 M-F through to 24/7/365.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We can set you up to consume Azure services within a day. We also offer a full breadth of professional services to support you in building the case for cloud, setting budgets, planning, ensuring a smooth migration, and ongoing support in optimising your new environment. Our experienced business, PMO, and technical resources can provide you with assurance throughout your journey to cloud.|
|Other documentation formats||
|End-of-contract data extraction||
Customers can extract / export their data at any time.
The method of extraction will usually be determined by the service or application in use. For example, migration of VMs, data mirroring, database export, backup and restore to another location, file copy, or migrating the whole subscription to another provider.
This is covered within our contract and often influenced or determined through customer's requirements.
Within an agreed period of time as specified within the contract, Shaping Cloud will remove all customer documentation and configuration entries from our systems and cease management activities.
Should a migration to another service provider or platform be required, Shaping Cloud can provide technical and non-technical resources as required. Shaping Cloud will support customers and new service providers with handover and ensure all documentation is up to date to maximise success and ensure service continuity for the customer. Unless this off-boarding support is included within the contract, this support will be classed as a new project.
Using the service
|Web browser interface||Yes|
|Using the web interface||
Azure services are available directly through the Microsoft Portal.
Services with Shaping Cloud are available through an appropriate Shaping Cloud self-service portal.
|Web interface accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web interface accessibility testing||V|
|What users can and can't do using the API||
The majority of Azure services are available through APIs for automation and monitoring activities.
Shaping Cloud also have their own integration platform as a service (iPaaS) product, 'SPINR' that connects into all Azure and SaaS APIs, has open APIs, and can connect into on premise and legacy systems and data sets.
|API automation tools||
|Other API automation tools||Wide range of 3rd party services|
|API documentation formats||Other|
|Command line interface||Yes|
|Command line interface compatibility||Windows|
|Using the command line interface||Almost all features of Microsoft Azure are accessible via Azure CLI (Powershell). This is optimised for managing and administering Azure resources from the command line, and for building automation scripts. See https://docs.microsoft.com/en-us/cli/azure/install-azure-cli for more details.|
|Independence of resources||
All Azure services are assured with respect to performance.
Shaping Cloud managed services are carefully planned to ensure we can honour our contract and SLAs with customers.
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Either directly through the Azure management portals, through our support team, or as determined within the agreed contract.|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users schedule backups through a web interface|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Microsoft provides a detailed description of the their SLA and service credits here: https://azure.microsoft.com/en-gb/support/legal/sla/
If you require a higher SLA for certain applications, systems, or workloads, Shaping Cloud can design and implement a service on Azure to meet your exact requirements, e.g. HA.
|Approach to resilience||Azure is designed and built with resilience to provide assured service levels. For more detail, see: https://azure.microsoft.com/en-gb/features/resiliency/|
Microsoft reports all outages through their dashboard and it is possible to enlist for email alerts.
For total service status see https://azure.microsoft.com/en-us/status
For Shaping Cloud managed services, we provide a variety of options for automatic and manual alerts including web portal, email, telephone, and SMS.
Identity and authentication
|Access restrictions in management interfaces and support channels||
Support channel access is on the basis of named contacts, authenticated via our provided ID system, or trusted ID from client.
Full role based access is available within Azure. This ensures that only those users who are authenticated and authorised can access any Azure or application management features.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||11/01/2019|
|What the ISO/IEC 27001 doesn’t cover||https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
for all compliance, certification and audit details
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Shaping Cloud follow ITIL v3 service management framework and continually review and seek to improve services to clients.
We recommend configuration and change management processes to clients and all specific requirements are covered within the contract or SLA.
Azure reviews and updates configuration settings and baseline configurations of hardware, software, and network devices annually. Changes are developed, tested, and approved prior to entering the production environment from a development and/or test environment.
The baseline configurations that are required for Azure-based services are reviewed by the Azure security and compliance team and by service teams.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Vulnerability scanning is performed on server operating systems, databases, and network devices. The vulnerability scans are performed on a quarterly basis at minimum. Azure contracts with independent assessors to perform penetration testing of the Azure boundary. Red-team exercises are also routinely performed and the results are used to make security improvements.
See https://docs.microsoft.com/en-us/azure/security-center/security-center-vulnerability-assessment-recommendations for details for more details
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Azure security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Microsoft Monitoring Agent (MMA) and System Center Operations Manager. These tools are configured to provide time alerts to Azure security personnel in situations that require immediate action.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Microsoft implements a security incident management process to facilitate a coordinated response to incidents, should one occur.
If Microsoft becomes aware of unauthorised access to customer data that's stored on its equipment or in its facilities, or it becomes aware of unauthorised access to such equipment or facilities resulting in loss, disclosure, or alteration of customer data, Microsoft:
Promptly notifies the customer of the security incident.
Promptly investigates the security incident and provides customers detailed information about the security incident.
Takes reasonable and prompt steps to mitigate the effects and minimise any damage resulting from the security incident.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Third-party|
|Third-party virtualisation provider||Microsoft|
|How shared infrastructure is kept separate||
for more details
|Description of energy efficient datacentres||https://www.microsoft.com/en-us/legal/compliance/energy|
|Price||£10.92 per virtual machine|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Trial options available on Azure|