Bramble Hub Limited

Bramble Hub Northdoor - Professional IT Consolidation Support Service

Northdoor carry out cost benefit assessments for clients considering cloud as an alternative, helping to move from on-premise to cloud or cloud hybrid solutions also achieving cost effective backup and DR utilising cloud. We design cloud infrastructure and services to achieve this.

Features

• Carry out cost benefit assessments for clients considering cloud
• Help move from on-premise solutions to cloud/cloud hybrid solutions
• Implementation, Support, Consultancy
• Identification of security risks
• Optimisation of workloads
• Consolidation and rationalisation strategy
• Clear roadmap to Private or Public cloud
• Full implementation strategy defining design and plan for migration
• Simplified environment
• Managed to have minimal impact on business

Benefits

• Cloud is fast, Speed of deployment, operation and scalability
• Using cloud can develop, test, feedback and retry applications
• For Azure, providing close integration with other Microsoft tools
• Provision of IaaS, PaaS, SaaS
• Security
• Elasticity, increase & decrease to allow for workload
• Increase business agility
• Flexible compute and cost model

£1,155 to £1,450 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

948816011468707

Contact

Neil Simpson
+44 (0) 2077350030
contact@bramblehub.co.uk

Planning

• Planning service: Yes
• How the planning service works: Northdoor carry out cost benefit assessments for clients considering cloud as an alternative, helping to move from on-premise to cloud or cloud hybrid solutions also achieving cost effective backup and DR utilising cloud. We design cloud infrastructure and services to achieve maximum flexibility and cost effectiveness and full service management for cloud based infrastructure and services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Software as a service (SAAS) on cloud
  • Infrastructure &/or applications on Azure
  • Infrastructure &/or applications on Softlayer
  • Infrastructure &/or applications on AWS

Training

• Training service provided: Yes
• How the training service works: We offer cloud computing training courses suitable for businesses and individuals at every level. Whether you simply wish to improve your understanding of cloud technologies, or you're looking to maximise your existing cloud infrastructure.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • IBM Softlayer
  • AWS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud Readiness Approiach ; Discover | Review | Recommend; Work with the client to fully understand the existing IT infrastructure and user base; Identify key workloads and objectives; Run the Microsoft Assessment and Planning Toolkit; Reconcile the results of the toolkit against objectives; Produce Cloud Readiness Report and run a workshop with the client to review
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In the absence of a client established system, the following are established; ; • How the quality requirements will be measured, administered and reported; • The application of any relevant industry standards; • That all quality checks have been added to the service plan, resourced and costed accordingly; • That the checks will ensure that the service deliverables adhere to the client’s quality expectations; • That the checks will ensure defects are identified as early as possible; During the execution of a service the following techniques are used to address the above. What is required will be dictated by the material, component or product, by the technological risk if it fails, and by cost and time considerations.; • Review ; • Testing; • Quality audit

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide pro-active monitoring and checking to ensure service availability through Storage Management, Database Administration, Capacity Management, Backup and Recovery and Site Recovery whether your systems are on-premise, in the cloud or as is more and more common, both.; ; On-demand public cloud resource management is now as critical an element of IT support as virtual machine provisioning has been in recent times and traditional server management was in the past – and all will continue to be so. Service delivery and service levels are important to you and to us. We work with you to deliver your IT the way you need it.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: • SEV 1/ Priority 1 – Our target is within 30 minutes of the call being logged; • SEV 2/Priority 2 – Our target is within 1 hour of the call being logged; • SEV3/ Priority 3 – Our target is within 2 hours of the call being logged
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: • SEV 1/ Priority 1 – Our target is within 30 minutes of the call being logged ; • SEV 2/Priority 2 – Our target is within 1 hour of the call being logged ; • SEV3/ Priority 3 – Our target is within 2 hours of the call being logged

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft Azure, Amazon Web Services (AWS), IBM Softlayer

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £1,155 to £1,450 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.