Imperf Consulting Limited

End User Computing (EUC) and Desktop Migration Services (Modern Workplace)

Proving end to end device migration from on Premise to cloud hosted enterprise environment. Device Build from cloud hosted golden image, Azure domain join offering Desktop As A Service for easy transition. BYOD and Microsoft delivered device direct to clients home . Desktop Migration from Windows 7 to Windows 10.

Features

  • Auto Pilot Deployment
  • Modern Desktop
  • Secured working environment
  • Collaboration
  • Communication - Email, Chat, Call, Cortana
  • Desktop as a Service (DAAS)
  • Remote Support

Benefits

  • Modern Workplace Management
  • Empower end users to work the way they want
  • Application and Desktop Virtualisation
  • Conditional Access
  • Single Sign On
  • Azure Active Directory

Pricing

£350 to £900 a user a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

9 4 7 9 2 3 9 5 3 8 9 9 8 1 2

Contact

Imperf Consulting Limited Sola Famoriyo
Telephone: 01634 780330
Email: sola.famoriyo@imperfconsulting.com

Planning

Planning service
Yes
How the planning service works
Implementing Proof of Concept (POF)
Production of Playbook
Leveraging on Software Assurance license activation to implement solutions
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Azure Administrator
Windows 10 End user training
Windows 10 Administrator Training
Azure Active Directory management Principles
Deploying Windows 10 in a Cloud Environment
Modern Desktop Administrator Associate
Managing Modern Desktops
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help clients to migrate their entire infrastructural resources into the cloud and to us switch between clouds services, servers, databases and VM's.
We also encourage clients to maintain there hybrid environment by having control on there data if they still not 99.9% sure of moving all there resources or intellectual artifacts into the cloud.
we give consultancy on migration, billing and BAU after support services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Optimizing software, functionality and usability are often our main focus. There are other non-functional requirements that we focus on such as performance and stability. We support clients to test the performance of systems and application to majorly measure, validate or verify quality attributes of the system like responsiveness, Speed, Scalability, Stability under variety of load, availability so that website or app loading times need to be as short as possible minimizing the frustration and disappointment of users.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Architecture
  • Threat Modelling
  • Penetration Testing
  • Security Assessments
  • Intrusion Management
  • Identity and Access Management
  • Data Loss Prevention
  • Web and Email Security
  • Security Information and Event Management
  • Network Security
Certified security testers
Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CISSP
  • CISMP
  • Azure Security
  • Microsoft 365 Cloud Security

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide a dedicated service for “End User Computing and Migration Services”, these describes our implementation Strategy associated with an EUC/ Cloud migration towards helping our cliengts
clients on their digital transformation roadmap.
We Implement these using the following techniques;
Lift & Shift
ASR
Hybrid Push
P2V (IaaS)
Rebuild and replace

Service scope

Service constraints
Services are not a one fits all solution. Different infrastructure environments may require bespoke solution.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide support based on the level of Service Level Agreement agreed with the client. We have different packages ranging from Bronze ,Silver, Gold, Platinum which users can signup for. User can manage status and priority of support tickets
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Our webchat is accessible through a weblink provided to the client. Its directly available to every customer for immediate response. We have also setup a chatbot that provides instant answers in certain cases before passing over the call to a support personnel Web chat accessibility testing We leverage on a weblink for our chat. When assistive technology users use a computer or smart devices that can help them translate inputs, they will get a response, and the same device will be able to assist the user
Support levels
We provide various types of support depending on customers requirements. We have SLAs setup with our customers customised to their requirement and we aim to exceed their expectations. Customers can opt for one of the following packages; Bronze: Resolution within 48 Hours Silver: Resolution within one business day Gold: Resolution within 4-8 hours Platinum: Resolution within 4 hours Each client is allocated an account manager. Account Managers have direct access to engineers and are able to directly engage the on-call engineer on duty to ensure frequent updates till resolution

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £900 a user a day
Discount for educational organisations
Yes

Service documents