Set up and invite candidates to your company-branded video interview, in minutes.
Tailor one of our template interviews, or start from scratch for an interview that's specific to the job and your organisation.
Candidates complete your interview when it's convenient on their mobile, tablet or laptop.
- Works on mobiles, tablets and laptops
- Video introductions
- Ask questions with video and text
- Randomise questions
- Responsive questions based on how candidate answers earlier questions
- Rate answers against competency framework
- Share candidates' recorded interviews with colleagues and hiring managers
- Private, public and anonymous interviews
- Interview templates and question library
- Can be combined with other tests and assessments
- Replaces telephone interviews saving recruiters time
- Eliminates scheduling headaches and candidate no shows
- Reduces time to hire
- Video introduction and questions make the interview more engaging
- Ensures a more objective, unbiased assessment of candidates
- Full branding improves candidate experience and engagement
- Results can be seamlessly transferred to other HR systems
- Improves evaluation of soft skills and motivation
£1500 per licence per year
- Education pricing available
- Free trial available
Tazio Online Media Limited
02922 331 888
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Applicant Tracking Systems
Human Resource Management Software
|Cloud deployment model||Public cloud|
|Service constraints||Internet Explorer 10 or above is required. All other browsers fully supported.|
|System requirements||Internet access to enable data syncing|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Median first response time 8 minutes|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||We have tested accessibility using Continuum Explorer|
|Onsite support||Yes, at extra cost|
|Support levels||Customers are assigned a Customer Success Manager who is their primary point of contact. Users and candidates all have access to our extensive help desk library and resources, online chat, telephone and email support. Any unresolved technical issues are escalated to a senior software engineer within 30 minutes.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Customers are assigned a Customer Success Manager who will provide full training on using Assess. This can be done online with screen sharing, over the telephone or onsite. We provide comprehensive user documentation which is available via our help desk.|
|End-of-contract data extraction||Customers can export full or partial data using the built-in reporting and csv export function. A bespoke report can generated to extract specific data on request. Depending on the complexity of the report, an additional charge may be made.|
|End-of-contract process||If a customer chooses not to extend the contact, their account will be closed and all data deleted. Data can be transferred or archived for an agree period based on their requirements.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|What users can and can't do using the API||There are an extensive range of standard API calls which allow customers to transfer data to and from Tazio. We can also create a bespoke API integration for customers on request, additional charges may apply.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
All screens, emails and reports can be fully branded.
Customers can define rating scales.
Add their own competency frameworks.
|Independence of resources||The Tazio infrastructure uses multiple, load-balanced web and application servers. Additional servers can be added within minutes to cope with any spikes in usage.|
|Service usage metrics||Yes|
|Metrics types||Tazio records all user and candidate usage of the system.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Tazio has a built-in reporting module which allows users to define their own reports. Data can then exported either as a PDF or CSV file. Bespoke reports can be created for an additional charge.|
|Data export formats||
|Other data export formats|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
We provide a detailed SLA for customers. Uptime levels apply to services provide by Tazio. The level of guaranteed uptime depends on the priority level of each item:
Measurement and penalties
Uptime is measured using the supplier’s automated systems, over each calendar month. It is calculated to the nearest minute, based on the number of minutes in the given month (for instance, a 31-day month contains 44,640 minutes).
If uptime for any item drops below the relevant threshold, a penalty will be applied in the form of a credit for the client.
This means the following month’s fee payable by the client will be reduced on a sliding scale.
The level of penalty will be calculated depending on the number of hours for which the service was unavailable, minus the downtime permitted by the SLA:
Penalty per hour
(Pro-rated to nearest minute)
1 5% of total monthly fee
2 2% of total monthly fee
3 1% of total monthly fee
|Approach to resilience||Full details of the design of our service are available on request.|
|Outage reporting||We provide users with advance notice of any planned outages via email. Any unplanned outages are reported by email and through our help desk.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Users have role-based access privileges. Access to the management interfaces is limited to key staff. Access to infrastructure is restricted by 2 factor authentication and key protected SSH.
Access to support channels is restricted by 2 factor authentication, limited to key staff.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Description of management access authentication||Management access is restricted by key protected SSH connections.|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||CE plus and IASME Gold|
|Information security policies and processes||Tazio follow the information security policies and processes defined by the Cyber Essential Plus and IASME Gold standards. We are annually audited to ensure compliance with these standards.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Configuration and change management is implemented through SVN.
All code is tested on development environment, completely independent of production environment. We regularly review potential threats and opportunities in the software development space. Tazio is a Microsoft Partner and Apple Developer.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Servers are patched weekly|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Rackspace use protective monitoring of the Tazio service which closely mirrors GPG13 as it is audited against ISO27001 and PCIDSS Standards.
All potential compromises and other information security incidents or suspected weaknesses are to be reported to the Technical Director. Information security incidents shall be investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated to facilitate forensic examination.
We will initiate an investigation to any potential compromise within 2 hours during normal working hours and 8 hours at all other times.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Our incident management process forms part of our IAMSE Security Policy. All breaches of this Policy and other information security incidents or suspected weaknesses are to be reported to the Technical Director. Information security incidents shall be investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated to facilitate forensic examination.
Users can report incidents through our help desk, by email or web chat.
Incident reports are published on our help desk and any effected customers are also informed by email.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1500 per licence per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Full access to the product and all features for 14 days.|