OGEL IT LTD

End User Compute Deployment, Management & Support

We offer a managed end user compute service, including Windows, iOS and Android mobile devices which are all configured in accordance with government guidance. All our builds and supporting infrastructure are subjected to independent testing by CHECK accredited organisations to provide our customers with the peace of mind.

Features

  • Secure end user devices (CHECK tested)
  • Up to date patching & compliance
  • Incident investigation and resolution
  • Semi-annual infrastructure updates
  • Semi-annual EUD updates
  • Software packaging and deployment
  • Cloud hosted infrastructure
  • Physical and virtual clients
  • SCCM, Intune, Autopilot

Benefits

  • Reduced deployment times
  • Reduce operational overheads
  • Evergreen IT adoption
  • Automated updating

Pricing

£60 a device a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 4 4 0 6 8 3 8 4 1 0 4 2 5 8

Contact

OGEL IT LTD Sam Newman
Telephone: 01438 567551
Email: gcloud@ogelit.com

Planning

Planning service
Yes
How the planning service works
We work with our customers to understand their existing landscape and plan the transition to a cloud / hybrid managed end user device estate integrated with multiple cloud services. We use our own qualified project management team to tailor the transition and adoption to suit each customer needs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft SCCM
  • Windows 10
  • Microsoft Intune

Training

Training service provided
Yes
How the training service works
We work closely with our customers technical resources to implement a suitable solution they are able to support, and provide workshops to help develop their confidence and capability.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Azure
  • Microsoft Intune
  • Microsoft System Centre Configuration Manager

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We leverage our existing designs to deploy a suitable end user device management platform into your existing or a new environment. Our solutions are designed upon the Microsoft technology stack to leverage all the capabilities available to customers with EA and other agreements in place.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • Microsoft Intune

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support and maintenance for Microsoft services including, Microsoft Azure, System Centre Configuration Manager and Intune.

Service scope

Service constraints
Customers need to have an active Azure subscription (or they can purchase one as part of our CSP programme). The managed end user device environment will need to be installed within an existing Active Directory or Azure AD environment. This service does not include first contact services for end users or initial triage services, it is expected these are delivered internally or via a service integrator or managed service desk. We can offer first contact services through one of our Service Desk offering. Prices are based on an initial seat count of 200.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We can provide a technical escalation service to help support the services operations function. This service can be provided between 9am and 5pm, Monday to Friday excluding public holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
//Level 1 - Initial response within 4 hours : Business critical incident that impacts all users // Level 2 - Initial response by end of next business day : Medium impact incident that affects a single business unit or group of users (>25) // Level 3 - Initial response within 5 working days : Minor impact incident that affects a single user, not business critical

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft, Fortinet

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£60 a device a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.