iCoriolis Limited

Cloud computing

Transformational cloud solutions converging science and technology through a single integrated intellectual platform, to provide a valuable and cost-savings service

Features

  • Cloud computing
  • Platform as a Service (PaaS)

Benefits

  • To enable quick delivery of cloud solutions to clients
  • Provide cloud platform to clients

Pricing

£5000.00 per instance

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

942862926265537

iCoriolis Limited

Mr Anthony Cairns

07973138998

anthony@icoriolis.net

Service scope

Service scope
Service constraints There are no constraints associated with this service.
System requirements There are no specifically-defined system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Emailed questions will be responded to within 2 hrs during week-days and a maximum of within 8 hrs over weekends.

It is planned for user to be able to define the level priority of their tickets by the end of 2017.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels SLA Priorities as follows:

P1 = Respond within 2 hrs; cloud support engineer
P2= Respond within 6 hrs; cloud support engineer
P3= Respond within 8 hrs; cloud support engineer

Any onsite costs would be agreed separately.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Remote and onsite training will be provides as required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can be provided their data in various formats as require by making an official request.
End-of-contract process At the end of any agreed contract a client will receive all information that was used to support their custom to ensure they do not lose anything.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Due to the way in which the solution is set up for clients in the Cloud.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All files, VMs and DBs will be backed up
Backup controls Backups will be performed over night on a schedule
Datacentre setup Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.995% availability.
Approach to resilience Fully redundant cloud with multiple site-hive.
Outage reporting An API and email alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Using Open AM, Open IDM,
LDAP
20Factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Working to ISO 27001 standard certification.
Information security policies and processes ISO 27001 standard.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ITIL v3 conformance.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Assessment performed via internal security review board.

Apply patches within 24 hrs of announcement.

Information about potential threats also assessed via SANS, and internet Storm Centre.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We using Firewall tabs with network monitoring systems, and logs, as well as Firewall monitoring software.

We hold a P1 security code meetings to formulate a response.

Immediately with a P1, within 4 hrs to a P2, then within 3 working days for a P3.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have a predefined process for common events.

User report incidents via a ticketing systems and distributed to support personnel for redirection to appropriate teams.

Via emailed out dashboard.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Containers
How shared infrastructure is kept separate Separate Virtual Environments

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £5000.00 per instance
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Remote set up, Use for 1 month.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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