CIVIC

Cookie Control GDPR Compliance solution

Cookie Control is a universal solution for GDPR cookie compliance. It's used for controlling and recording user consent, managing cookies on any platform. With an elegant user-interface that doesn't hurt the look and feel of a website. Cookie Control helps you to fully comply with the GDPR legislation.

Features

  • GDPR complience
  • EU cookie law complience
  • User Friendly
  • Flexible User Interface
  • Multiple designs and colour schemes
  • Drupal, Wordpress, Joomla! modules
  • Cross Platform
  • Explicit Consent Model
  • Third Party Cookies Opt Out Support
  • GDPR Consent recording and management

Benefits

  • GDPR complience
  • EU cookie law complience
  • GDPR Consent recording and management
  • Multilingual
  • Geolocation
  • Subdomain support
  • Flexible API

Pricing

£39 per instance per year

Service documents

G-Cloud 11

940884293234326

CIVIC

Greg Rouchotas

0131 624 9830

gcloud@civicuk.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No constraints or limitations
System requirements
  • CMS
  • Website

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For critical issues we respond within 0.5 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We have done some testing to assistive technologies.
Onsite support Yes, at extra cost
Support levels -Paid support to cover all licence types
-We provide a technical account manager and cloud support engineer
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The users can sign up on our website. Full deployment and user documentation is provided
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The uses can extract their data in CSV format using our online service
End-of-contract process Removal of user accounts, user data and API keys

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no functional difference between the mobile and desktop version
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We have done some testing to assistive technologies.
API No
Customisation available Yes
Description of customisation The interface and look and feel of the application can be customised via CSS. Users with a paid licence can customise the interface

Scaling

Scaling
Independence of resources We operate multiple custers of servers to deliver the service and monitor the load to ensure optimal performance at all times.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide metrics for the usage of the service
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data through our website in CSV format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We provide detailed SLAs for network and application uptime. The SLAs are available on request.
Approach to resilience We operate multiple clusters of servers to deliver performance and resilience. The infrastructure is constantly monitored by our automated tools and alerts are raised for any event that needs intervention by our support team. DDOS protecting in place.
Outage reporting Any outages are reported via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces is available only via private or VPN links. Two factor authentication is required to access these links
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 13/05/2008
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications DCI Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a number of information security policies as dictated by ISO 27001. These include: -Information Security Policy -Access Control Policy -Anti-Piracy Policy -Backup Policy -Bring your own device (BYOD) Policy -Cloud Computing Policy -Email & Internet Acceptable Usage Policy -Leaving Policy -Network Systems Monitoring Policy -Password Policy -Remote Access and Mobile Computing Policy -Social Media Policy -Virus Protection Policy Our information security manual is reviewed and tested annually. The testers and external auditors report their findings to the board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We control our configuration and change management processes through our ISO27001 and ISO9001 policies
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use external third parties to perform penetration testing on a regular basis. We also use internal industry standard scanners to perform bi-weekly penetration tests. IDS software is employed to ensure there are no breaches. We monitor all major security lists to ensure we are notified of any threats in a timely manner.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use internal and external monitoring and Intrusion detection systems to identify potential problems or compromises. In the event of a potential compromise our board level security officer is notified as well as the potentially affected clients. We respond to potential incidents immediately.
Incident management type Supplier-defined controls
Incident management approach We have a number of processes to deal with common events through our ISO27001 and ISO9001 processes. Users can report incidents via email, telephone or online through our issue tracking system. We provide reports and root cause analysis reports via email.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £39 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full use of cookie control.
Not all types of interfaces are included.
There is no limitation on the time period.
Link to free trial https://www.civicuk.com/cookie-control

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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