Digital Operational Risk

Acin is revolutionising the way companies manage risk and controls. Our award winning system allows all non-financial risk to be truly digitised and managed like a data science.


  • Operational Risk Analytics
  • Industry Benchmarking
  • Risk Data Analysis
  • Risk Intelligence
  • Actionable Insights
  • Operational Risk Efficiency
  • Industry Collaboration


  • Digital Operational Risk
  • Compare your operational risk management to your industry
  • Benchmark your operational risk
  • Improve your risk management
  • Collaborate with your peers on operational risk management
  • Improve audit and assessment results
  • Be armed with data to improve governance
  • Reduce operational risk cost
  • Increase operational risk efficiency


£48,000.00 to £60,000.00 a unit

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 12

Service ID

9 4 0 7 1 7 0 6 0 5 3 9 3 9 6


Telephone: 02037288585

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
Browser Chrome or Firefox or Edge

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours during business week, next working day at weekends
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
All customers are supported by our Customer Success teams who will provide remote and onsite support as required.
Support available to third parties

Onboarding and offboarding

Getting started
We can provide both remote and onsite training as required
Service documentation
Documentation formats
End-of-contract data extraction
We extract it and return it to them on specific request.
End-of-contract process
All onboarding and benchmarking as well as full access to the Acin Terminal and ongoing updates, Risk intelligence, actionable update and Acin Community peer events is included.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Service interface
Customisation available


Independence of resources
We use Azure dynamic scalable hosting which ensure this does not occur.


Service usage metrics
Metrics types
We currently provide page and user based metrics and shortly will provide click based metrics
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Protecting data at rest
Other data at rest protection approach
Protected to 256-bit AES encryption
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customers provide Acin their Operational Risk Data in whatever format they store this in e.g. Office/Risk system extract
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
  • System export
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • Word
  • System extract

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We rely on Azure's guaranteed platform availability of 99.9%
Approach to resilience
Our datacenter is hosted by Microsoft Azure - SLA's available on request or via
Outage reporting
Via Microsoft service availability dashboard

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
User authentication uses Azure AAD and B2C.
User permissions are managed with Acin.
There are no public APIs at present.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Our IT security/infrastructure is outsourced to a specialist IT support partner. They are ISO 27001 certified.
Information security policies and processes
Our IT Security policy is overseen by our COO Philip Carr. Our CTO is responsible for ensuring that each of the internal and third party components for IT security are monitored, regularly reporting on and consistently improved over time. Additional our IT infrastructure managed partner is certified with ISO 27001, 9001 and Cyber Essentials.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components are managed through feature led delivery. Code is stored in a code repository and associated to features. Code is released through governed pipelines.
Changes are assessed for potential security impact – as part of the release pipeline code is reviewed for quality ad potential impacts.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All infrastructure is PaaS – reviews are continuously carried out to identify threats. This is in line with Azure best practice.
All infrastructure is PaaS – patches are deployed inline with Azure best practice.
Our potential threat feed is Azure.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use Azure threat assessment to highlight any compromises or security issues.
On notification of an assessment issue from Azure, our technology function review the report and identify actions.
We respond within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
We have defined internal policies for common activities.
Users report incidents to their senior manager who directs the issue to the relevant responsible manager.
Incident reports – internal reporting to leadership and management team.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£48,000.00 to £60,000.00 a unit
Discount for educational organisations
Free trial available
Description of free trial
Operational Risk proof of concept and initial benchmark report.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.