TeleTracking Technologies

Dispatch-less Portering System

A solution to centrally manage and automate hospital portering services. Enabling intelligent dispatch of porters to available jobs within a hospital, maximising efficient use of porters and creating real time visibility.

Features

  • Full system for the management of all portering services
  • Portering integrated to hand held devices
  • Full suite of services and individual portering reporting
  • Full viability of job statuses and porter visibility
  • Escalation to senior porter on delays
  • Supports patient and non-patient portering activity
  • Ability to report on delays to portering jobs
  • Job sent to porter includes infection control and key equipment
  • Simple Portering Job creation by nurses

Benefits

  • Increased Portering Productivity
  • Full capture of Portering activity by job
  • Full capture of delays to portering
  • Individual porter performance monitoring and reporting s
  • Full oversight Real Time dashboard for portering activity

Pricing

£60000 per instance per year

Service documents

G-Cloud 11

940424921679761

TeleTracking Technologies

Rory Dennis

+44 (0) 7984 590979

rory-dennis@teletracking.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements Mobile devices need to be ipods or Android

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets will be accepted and receipted. SLAs will vary based on the support issue raised.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels We provide an account manager to deal with support tickets, a technical manager to assist with upgrades and problems.
The service desk provides a triage and support system based on ITIL practices.
These are all provided as part of the support arrangement, we provided 24/7*365 help desk support and full Managed Service for the cloud software.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full and detailed support is provided including:
Project Management, on site consultancy, on site training and work flow optimisation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction As the solution works in conjunction (typically) with the EPR or PAS the data is already held on these systems. Should any data need migrating a database extraction is possible.
End-of-contract process There are no additional charges at the end of the contract, unless the customer makes an additional request such as transformation of data into another format as part of the migration strategy.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Android
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Apps drive the local operational management, the browser software provides the enterprise management views.
API No
Customisation available Yes
Description of customisation Customisation occurs during the initial set up of the system, as it needs to replicate precisely the hospital. This includes locations, types of beds / rooms etc. The information displayed and the workflows are all customised to the requirements of the customer.

Scaling

Scaling
Independence of resources The Cloud infrastructure is designed to be scaleable as required, as part of the initial design with the customer we will understand the min / max loads on the solution.

Analytics

Analytics
Service usage metrics Yes
Metrics types We measure over 3000 data points as part of the solution, as such we will work with customers to create the most useful reports to manage the solution.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV. reports, API into reporting solution or Database extracts
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Available on request
Outage reporting E-Mail Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Enable data controller to perform admin action reviews, monthly. Processes for internal systems auditing admin access
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ANAB
ISO/IEC 27001 accreditation date 13/01/2019
What the ISO/IEC 27001 doesn’t cover Removable media, physical media transfer
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards NIST 800-Series
Information security policies and processes IG, GPDR, ISO27001, NIST 800-series

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Perform to adhere to industry best practices, all changes must be reviewed and approved prior to going into production - occurs weekly
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Detective security controls (advanced intrusion detection and prevention systems, security incident and event management system correlation of industry threat intelligence to live processing) as an assurance that protected data stay protected throughout their lifecycle.
Responding to those threats in accordance with incident handling best practices contained within NIST 800-61r2 Computer Security Incident Handling Guide TeleTracking will assess and Patch the threat at the next suitable slot (dependent on development work required).
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Advanced intrusion detection and prevention systems, security incident and event management system correlation of industry threat intelligence to live processing.
If we find any potential issues we will issue a notice to all affected customers detailing the next steps and details of the threat. The time taken will be dependent on the level of threat, fix and mitigation. The intention being to insure the customers data and service is protected.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All Incidents are take extremely seriously, we follow industry best practices and proactively monitor the solution. Common issues will be identified and resolved, but when issues are found we have clear SLA with customers.
End Users will be provided with clear guidance on how to log common issues and how to triage issues. End users will be able to log calls via Telephone, e-mail or web.
Incident updates are provided via email and phone to the user. Monthly / quarterly reports are provided in the management meeting with the customers assigned account manager.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £60000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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