TeleTracking Technologies

Dispatch-less Portering System

A solution to centrally manage and automate hospital portering services. Enabling intelligent dispatch of porters to available jobs within a hospital, maximising efficient use of porters and creating real time visibility.

Features

  • Full system for the management of all portering services
  • Portering integrated to hand held devices
  • Full suite of services and individual portering reporting
  • Full viability of job statuses and porter visibility
  • Escalation to senior porter on delays
  • Supports patient and non-patient portering activity
  • Ability to report on delays to portering jobs
  • Job sent to porter includes infection control and key equipment
  • Simple Portering Job creation by nurses

Benefits

  • Increased Portering Productivity
  • Full capture of Portering activity by job
  • Full capture of delays to portering
  • Individual porter performance monitoring and reporting s
  • Full oversight Real Time dashboard for portering activity

Pricing

£60000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

9 4 0 4 2 4 9 2 1 6 7 9 7 6 1

Contact

TeleTracking Technologies

Rory Dennis

+44 (0) 7984 590979

rory-dennis@teletracking.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Mobile devices need to be ipods or Android

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets will be accepted and receipted. SLAs will vary based on the support issue raised.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We provide an account manager to deal with support tickets, a technical manager to assist with upgrades and problems.
The service desk provides a triage and support system based on ITIL practices.
These are all provided as part of the support arrangement, we provided 24/7*365 help desk support and full Managed Service for the cloud software.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full and detailed support is provided including:
Project Management, on site consultancy, on site training and work flow optimisation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
As the solution works in conjunction (typically) with the EPR or PAS the data is already held on these systems. Should any data need migrating a database extraction is possible.
End-of-contract process
There are no additional charges at the end of the contract, unless the customer makes an additional request such as transformation of data into another format as part of the migration strategy.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Android
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Apps drive the local operational management, the browser software provides the enterprise management views.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customisation occurs during the initial set up of the system, as it needs to replicate precisely the hospital. This includes locations, types of beds / rooms etc. The information displayed and the workflows are all customised to the requirements of the customer.

Scaling

Independence of resources
The Cloud infrastructure is designed to be scaleable as required, as part of the initial design with the customer we will understand the min / max loads on the solution.

Analytics

Service usage metrics
Yes
Metrics types
We measure over 3000 data points as part of the solution, as such we will work with customers to create the most useful reports to manage the solution.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV. reports, API into reporting solution or Database extracts
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Available on request
Outage reporting
E-Mail Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Enable data controller to perform admin action reviews, monthly. Processes for internal systems auditing admin access
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ANAB
ISO/IEC 27001 accreditation date
13/01/2019
What the ISO/IEC 27001 doesn’t cover
Removable media, physical media transfer
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
NIST 800-Series
Information security policies and processes
IG, GPDR, ISO27001, NIST 800-series

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Perform to adhere to industry best practices, all changes must be reviewed and approved prior to going into production - occurs weekly
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Detective security controls (advanced intrusion detection and prevention systems, security incident and event management system correlation of industry threat intelligence to live processing) as an assurance that protected data stay protected throughout their lifecycle.
Responding to those threats in accordance with incident handling best practices contained within NIST 800-61r2 Computer Security Incident Handling Guide TeleTracking will assess and Patch the threat at the next suitable slot (dependent on development work required).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Advanced intrusion detection and prevention systems, security incident and event management system correlation of industry threat intelligence to live processing.
If we find any potential issues we will issue a notice to all affected customers detailing the next steps and details of the threat. The time taken will be dependent on the level of threat, fix and mitigation. The intention being to insure the customers data and service is protected.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All Incidents are take extremely seriously, we follow industry best practices and proactively monitor the solution. Common issues will be identified and resolved, but when issues are found we have clear SLA with customers.
End Users will be provided with clear guidance on how to log common issues and how to triage issues. End users will be able to log calls via Telephone, e-mail or web.
Incident updates are provided via email and phone to the user. Monthly / quarterly reports are provided in the management meeting with the customers assigned account manager.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£60000 per instance per year
Discount for educational organisations
No
Free trial available
No

Service documents

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