CenturyLink Communications UK Limited

CenturyLink Managed Event

The CenturyLink Managed Event service provides you with flexible dial-in options, secure meeting access, and streamlined scheduling and attendance. Additionally, our professionally trained operator and customer care staff are on standby to assist you before, during and after your teleconference.

Features

  • Operator coordination, monitoring and support available.
  • Toll or toll-free access; operator dial-out
  • Reporting on attendee list, transcripts and more
  • App to view participants, manage questions and operator chat.
  • Supports audience sizes from 3 to 3,000 users.
  • Fully Operator Assisted with managed Q&A sessions
  • Security screening and password access
  • Recording, Transcription and Translation services
  • Numbers for speakers, listen-only and interactive dial-in numbers
  • Set up meetings with a single phone call.

Benefits

  • Cost savings - Eliminate the time and expense of travel
  • Minimise admin effort - focus on your communications message.
  • Reliability - Geographically distributed systems and redundant fibre network.
  • Enhance participant experience - State-of-the-art systems, dedicated support
  • Reduced costs - toll-free numbers in over 200 countries
  • Superior Call Quality - provided by Ditech Echo Cancellers architecture.
  • BCDR - load balancing, dual provisioning, failover & alternate routing.
  • Optimised for one-to-many communication and/or speaker/participant exchanges
  • Peace of mind–benefit from our many years of experience
  • Commercially attractive - Professional quality at market leading prices

Pricing

£0.06 to £0.10 per user per minute

Service documents

G-Cloud 10

939589531651802

CenturyLink Communications UK Limited

Mike Thomas

0330 060 9328

mike.thomas@CenturyLink.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • The service can be accessed from any PSTN connected device
  • The device must be capable of dialling an access number

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Customers can reach support agents 24/7. Customers can manage users instantly via a web portal and emails are responded to within 24hrs (48hrs Saturday & Sunday)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 99.995% Service Availbility
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full instructions are sent with every booking. If the user is unsure, the help line will assist.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not possible
End-of-contract process None

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility The service can be accessed from any PSTN connected device where a number is availalble.
Accessibility testing None that CenturyLInk are aware of
API No
Customisation available No

Scaling

Scaling
Independence of resources Change management policies are linked to capacity utilisation. The service is upgraded when capacity reaches 80%.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not possible
Data export formats
  • CSV
  • Other
Other data export formats MS Excel
Data import formats Other
Other data import formats .msg

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% Service Availability
Approach to resilience Change Management policies are linked to capacity utilisation. The service is upgraded when capacity reaches 80%.
Outage reporting Internal testing/ usage

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Email address and password
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes SOC2

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach CenturyLInk have a strict Change management control policy in line with our ISO20k certification.
The change process workflow can be summarised as follows:
• Change creation;
• Two Stage Change Approval (Quality / Technical);
• Identification of affected customers
• Customer notification.
• Implementation (generally between 00:00 and 06:00 Local time)
Vulnerability management type Supplier-defined controls
Vulnerability management approach CenturyLInk global security team receive threat information from a number of different sources including active monitoring of CenturyLInk’s products and services and infrastructure, along with regular vendor vulnerability updates and information provided by communities of interest. CenturyLInk operate a regular patching policy and process along with a Vulnerability Management Forum for the review, risk management, prioritisation, remediation action plan and implementation planning associated with Vulnerabilities identified.
Protective monitoring type Supplier-defined controls
Protective monitoring approach CenturyLInk operate an active protective monitoring process for it’s products, services and infrastructure which provides potential security event info to CenturyLInk’s multiple SOC environment for analysis. CenturyLInk’s SOC facilities are manned 24 x7x 365 providing as near as possible real-time response to security events with an escalation process to senior management as required.
Incident management type Supplier-defined controls
Incident management approach CenturyLInk maintain and operate a security incident process for management of potential security incidents which manages any potential incidents to conclusion. Anyone within CenturyLInk can raise a security breach via a dedicated portal which will then be analysed for required action. The process has defined paths of escalation and timeframes for escalation along with criteria for customer notification and response

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.06 to £0.10 per user per minute
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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