we are experience

Experience Definition

A unique, rapid methodology that aligns organisations to a single ambition to increase commercial value and align stakeholders to a definition of a new customer experience. The Experience Definition Workshop is a 5 day engagement for stakeholders to agree / align the solution to brand, commercial & audience objectives.

Features

  • Defining commercial objectives and measurement criteria
  • Realisation of brand purpose as experience principles
  • Audience behavioural truth analysis
  • Roadmap prioritisation

Benefits

  • Experience Vision defining the role of the solution for customers
  • Experience Principles relating to the unique opportunities for the brand
  • A clear illustration of customer behaviour
  • Measurement criteria to prove commercial success
  • High level road map with assigned responsibilities
  • Stakeholder alignment
  • Powerful story to communicate to the business

Pricing

£20332 to £20332 per unit

Service documents

Framework

G-Cloud 11

Service ID

9 3 9 5 0 1 6 3 9 3 4 3 3 3 3

Contact

we are experience

Tim Hurles

+44 (0) 7880 332133

tim.hurles@globant.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hrs Mon-Fri
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels N/A
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding programme, immersion sprint , weekly stand ups. We also provide onsite training having recently immersed 1,200 Met police officers as part of a social media crime reporting pilot.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction N/A
End-of-contract process Summary of the agreed deliverables, written documentation as agreed, final reports, agreed artefacts.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach N/A
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network Other
Other protection within supplier network N/A

Availability and resilience

Availability and resilience
Guaranteed availability N/A
Approach to resilience N/A
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency Never
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas Certification Holding SAS - UK
ISO/IEC 27001 accreditation date 19th July 2013
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a comprehensive published Information Security Policy which we're happy to provide further details on. Compliance with this policy and the documents referred to is mandatory for all employees , contractors, third parties and business partners. Lack of compliance with this policy will be considered a security incident where an investigation will be initiated and the root cause of the issue addressed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A
Vulnerability management type Undisclosed
Vulnerability management approach N/A
Protective monitoring type Undisclosed
Protective monitoring approach N/A
Incident management type Undisclosed
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20332 to £20332 per unit
Discount for educational organisations No
Free trial available No

Service documents

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