Pentacle Limited

QUBE

Facilitated service providing remote working, collaboration, productivity improvement, skilling up, training, execution, project delivery, management coordination, social cohesion. The QUBE campus is a virtual reality digital twin to the normal workplace. It is persistent, immersive and integrates with all other software. Anticipate 50% cost reduction and 200% speed of delivery.

Features

  • Real-time collaboration - visual environment, spoken communication, standard methods
  • Avatar-based representation - participative, interactive approach eg sticky notes, whiteboards
  • Synchronous and asynchronous
  • Library of over 300 easy-to-use business management tools
  • Visual 3D user interface
  • Online guide
  • Virtual rooms to suit all purposes (training, projects, meetings etc)
  • 24/7 access to facility from any computer
  • Sound bubbles allow for breakout sessions and private conversations
  • Can share windows and work on files together

Benefits

  • Work faster - results achieved in record time
  • Engage emotionally with no distractions
  • Align to collaborate quickly
  • Resolve almost any business issue using built-in management tools
  • Remember more/learning retention from meetings and trainings
  • Introduce new behaviours, tools or culture with no resistance
  • Communicate with clarity - no misunderstandings, impeccable precision
  • Feel present thanks to sensory realism - social proximity
  • Easy to use by all workplace generations, enabling inclusion
  • Overcome diversity challenge - full participation, even from introverts

Pricing

£5,000 to £250,000 a unit a quarter

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Susan_Ross@PentacleTheVBS.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 3 7 6 4 0 6 8 2 2 8 7 3 1 0

Contact

Pentacle Limited Susan Ross
Telephone: 0044 1494 678555
Email: Susan_Ross@PentacleTheVBS.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
User interface is a virtual reality environment, so screens greater than 10 inches are recommended.
System requirements
  • Windows XP or later
  • MacOS 10.14 Mojave or earlier
  • MacOS 10.15 Catalina or later with Parallels
  • Any OS with access to Amazon WorkSpaces desktop
  • Graphics: OpenGL v1.3 or later
  • Sound card and headset

User support

Email or online ticketing support
Email or online ticketing
Support response times
Working day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All basic costs are covered in the service retainer agreement. Additional service requirements are charged at standard published rates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training, user documentation, onsite training
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can choose 'Save Local Copy' for any document or file they have access to and save a copy on their computer.
End-of-contract process
At the end of the contract the service will be withdrawn and any data stored will be destroyed. Clients who ask for data to be archived for later retrieval will bear an additional cost.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Virtual reality environment on smaller screen will be more restrictive for the user.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The virtual reality rooms (qubicles)

Direct upload/editing

Visitors/users/tutors/administrators

Scaling

Independence of resources
Acceptable user service levels are guaranteed, given the service is educational and on best effort basis. Contract will specify.

Analytics

Service usage metrics
Yes
Metrics types
Service metrics are customised by demand from clients on agreement of the contract.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can choose 'Save Local Copy' for any document or file they have access to and save a copy on their computer.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PNG
  • JPG
  • MPEG
  • TXT
  • DOC
  • XLS
  • ODT
  • ODS
  • PDF
  • PPT
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • ODT
  • ODS
  • ODP

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Application-specific hybrid mix of open-source encryption systems.
Data protection within supplier network
Other
Other protection within supplier network
AES128-CTR

Availability and resilience

Guaranteed availability
Services not guaranteed by default and provided on "best efforts" basis. Typical uptime greater than 99% and Pentacle will work with clients to provide access to backup services in the event of significant outages.
Approach to resilience
Infrastructure is provided by iomart, providing all the benefits as outlined in their G-Cloud 11 service.
Outage reporting
Non-automated email alerts to service users.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
SSH public key-only access to server infrastructure (no username and password).

Restricted IP address plus username and password authentication for certain front-end management interfaces.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Pentacle is committed to safeguarding your personal information. Whenever you provide such information, we shall use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 2018.

A full copy of our information security policy is available on request
Information security policies and processes
Pentacle's information security policy covers access controls, equipment security, information security events and weaknesses, protection from malicious software, systems access and use by Pentacle personnel, business continuity and disaster recovery plans, and data retention and destruction.

A full copy of the policy is available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Data centre-based operational change management is in line with iomart's published details (conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402).

Software and database change management is in line with ISO27001 control A.12.2.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Pentacle's vulnerability management process is aligned with ISO27001:2013 control A12.6.1 which addresses 3 key areas:

• Timely identification of vulnerabilities
• Assessment of or exposure to a vulnerability
• Defined measures to address the risk
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Pentacle Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details:

• Event Logging
• Protection of log information
• Incident Management
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Pentacle incident management process is aligned with ISO27001:2013 control A.16.1 which details:

• Responsibilities & procedures
• Assessment of and decision on security events
• Response process
• Evidence collection
• Learning from incidents

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£5,000 to £250,000 a unit a quarter
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Included: access to the QUBE campus, online personal guide, application in action

Not included: access to QUBE-Discovery campus

Time period: three hours

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Susan_Ross@PentacleTheVBS.com. Tell them what format you need. It will help if you say what assistive technology you use.