Blue Cube Security Ltd

CyberArk Alero

Alero is specifically designed to provide fast, easy and secure privileged access for remote vendors and users that need to access critical internal systems. The cloud-based, multifactor authentication provided with Alero leverages the biometric capabilities from smartphones which in turn allows authorized remote users just-in-time secure privileged access.

Features

  • Implement Zero-Trust access for remote users to CyberArk CorePAS.
  • Streamline access to CyberArk by removing the need for VPNs.
  • Simply access for remote users to CyberArk.
  • Simply and automate provisioning and deprovisioning of users.
  • Improve visibility over external user activity.

Benefits

  • Connect remote users directly into CyberArk without VPN/VDI
  • Automatically provision and deprovision CyberArk users
  • Help enforce Just-in-Time and Zero Trust models
  • Provide passwordless access to users
  • Increase accountability of CyberArk users by ensuring a unique username
  • Remove the need to deploy web-facing components in the DMZ

Pricing

£468 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 3 7 1 4 3 9 1 6 3 7 1 7 3 4

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Service scope

Service constraints
CyberArk Alero is used to give access to CyberArk PAS only.

Alero buyer would require CorePAS licences in order to make Alero ‘work’
System requirements
  • CyberArk PAS v10.3 and above.
  • CyberArk PSM HTML5 gateway.
  • HTML 5 compatible browser.
  • Smartphone running iOS 10 or later
  • Smartphone running Android 6 or later

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.

After purchase, technical support is as per price list.

Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope fo Work.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • PowerPoint slide decks
  • Video
End-of-contract data extraction
Data is made available upon request.
End-of-contract process
After a specified period of time the tenant and the data is holds is deleted from the cloud service.

Using the service

Web browser interface
Yes
Using the web interface
Users can use the web interface to authenticate themselves and access a CyberArk PAS deployment without the need for an agent or VPN connection.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Access to the web interface is through invite and then via a smartphone that uses biometric authentication.
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
The Alero APIs enable you to automate tasks that are usually performed manually in the Alero console. Such tasks include provisioning and de-previsioning users and accessing audit data for review in a third party system.
API automation tools
Other
Other API automation tools
  • ITSM solution
  • IAG solution
  • SIEM or other reporting tool to pull user audit
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
Command line interface
Yes
Command line interface compatibility
Other
Using the command line interface
Command line available as part of connector container and accessible through this.

Manage the Alero Connector and view information about its status

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
CyberArk uses advanced encryption algorithms to protect data at rest.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Communication between the Alero Cloud Service and the Alero Connector is held inside two layers of encryption by passing the existing TLS session over SSH, which fully secures the tunnel into the client environment. There is no connection between the CyberArk network and the Alero Cloud Service.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

Guaranteed availability
99.50%
Approach to resilience
Alero is deployed on an AWS platform and resides on three different Availability Zones (AZ), in a case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
Outage reporting
In system notification.

Identity and authentication

User authentication
  • 2-factor authentication
  • Other
Other user authentication
Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privleged session.
Access restrictions in management interfaces and support channels
Access is restricted only to those who are invited and can be limited to a specific time period.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privleged session.
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Issued by The Standards Institute Israel
ISO/IEC 27001 accreditation date
04/04/2020
What the ISO/IEC 27001 doesn’t cover
Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • ,VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2 certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.
Information security policies and processes
The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.

An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier-defined controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Supplier-defined controls.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Supplier-defined controls.
Incident management type
Supplier-defined controls
Incident management approach
Supplier-defined controls.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
TBC

Pricing

Price
£468 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can deliver via a Proof of Concept facility.

Timescales are subject to client requirements.

Please make request via:

http://www.bluecubesecurity.com/contact-usgcloud/
Link to free trial
http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.