Blue Cube Security Ltd

CyberArk Alero

Alero is specifically designed to provide fast, easy and secure privileged access for remote vendors and users that need to access critical internal systems. The cloud-based, multifactor authentication provided with Alero leverages the biometric capabilities from smartphones which in turn allows authorized remote users just-in-time secure privileged access.

Features

• Implement Zero-Trust access for remote users to CyberArk CorePAS.
• Streamline access to CyberArk by removing the need for VPNs.
• Simply access for remote users to CyberArk.
• Simply and automate provisioning and deprovisioning of users.
• Improve visibility over external user activity.

Benefits

• Connect remote users directly into CyberArk without VPN/VDI
• Automatically provision and deprovision CyberArk users
• Help enforce Just-in-Time and Zero Trust models
• Provide passwordless access to users
• Increase accountability of CyberArk users by ensuring a unique username
• Remove the need to deploy web-facing components in the DMZ

£468 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

937143916371734

Contact

Operational Admin Support
0345 0943070
operations@bluecubesecurity.com

Service scope

• Service constraints: CyberArk Alero is used to give access to CyberArk PAS only.; ; Alero buyer would require CorePAS licences in order to make Alero ‘work’
• System requirements:
  • CyberArk PAS v10.3 and above.
  • CyberArk PSM HTML5 gateway.
  • HTML 5 compatible browser.
  • Smartphone running iOS 10 or later
  • Smartphone running Android 6 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 Hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope fo Work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint slide decks
  • Video
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds is deleted from the cloud service.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can use the web interface to authenticate themselves and access a CyberArk PAS deployment without the need for an agent or VPN connection.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Access to the web interface is through invite and then via a smartphone that uses biometric authentication.
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: The Alero APIs enable you to automate tasks that are usually performed manually in the Alero console. Such tasks include provisioning and de-previsioning users and accessing audit data for review in a third party system.
• API automation tools: Other
• Other API automation tools:
  • ITSM solution
  • IAG solution
  • SIEM or other reporting tool to pull user audit
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: Command line available as part of connector container and accessible through this. ; ; Manage the Alero Connector and view information about its status

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: CyberArk uses advanced encryption algorithms to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Communication between the Alero Cloud Service and the Alero Connector is held inside two layers of encryption by passing the existing TLS session over SSH, which fully secures the tunnel into the client environment. There is no connection between the CyberArk network and the Alero Cloud Service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: 99.50%
• Approach to resilience: Alero is deployed on an AWS platform and resides on three different Availability Zones (AZ), in a case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
• Outage reporting: In system notification.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privleged session.
• Access restrictions in management interfaces and support channels: Access is restricted only to those who are invited and can be limited to a specific time period.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privleged session.
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Issued by The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 04/04/2020
• What the ISO/IEC 27001 doesn’t cover: Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • ,VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2 certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Supplier-defined controls.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier-defined controls.
• Incident management type: Supplier-defined controls
• Incident management approach: Supplier-defined controls.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: TBC

Pricing

• Price: £468 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can deliver via a Proof of Concept facility.; ; Timescales are subject to client requirements.; ; Please make request via:; ; http://www.bluecubesecurity.com/contact-usgcloud/
• Link to free trial: http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.