Chorus

Microsoft Dynamics 365 CRM Services

Complete end to end Microsoft Dynamics 365 CRM services including migration, consultancy, development, integration, training and support. We work collaboratively with clients, following a clear project methodology to deliver powerful Microsoft Dynamics 365 solutions, or work with existing systems.

Features

  • Dynamics 365 CRM Consultancy and Strategy
  • Dynamics 365 CRM and .NET custom development
  • Microsoft Licensing and deployment guidance
  • Integration with line of business applications and systems
  • Dynamics 365 CRM support and helpdesk services
  • End user, super user and administrator training
  • PowerApps & Flow - Power Platform usage

Benefits

  • Collaborative approach to meet organisation requirements
  • Access to collective Microsoft expertise
  • Clear project management and communications
  • Dedicated ongoing support for peace of mind
  • Integration with existing systems for increased efficiency
  • Increase CRM adoption and success

Pricing

£700 to £1000 per person per day

  • Education pricing available

Service documents

G-Cloud 11

936953400919728

Chorus

Public Sector Sales Team

01275398900

hello@chorus.co

Planning

Planning
Planning service Yes
How the planning service works Before any CRM project begins on Microsoft Dynamics 365, we will carry out discovery and scoping workshops. These will gather requirements, assess the current situation and infrastructure and outline suggested next steps in order to create a tailored plan to ensure that the most value is gained from Microsoft Dynamics 365 and that the solution meets the needs of the organisation.
Planning service works with specific services Yes
Hosting or software services the planning service works with Microsoft Dynamics 365

Training

Training
Training service provided Yes
How the training service works We can offer Microsoft Dynamics 365 training for end users, super users and administrators. We favour a 'train the trainer' approach but can work with you to provide bespoke training that meets your needs and has the overall aim of increasing user adoption and engagement with your CRM system. Our training can be provided from our own offices, on site or virtually.
Training is tied to specific services Yes
Services the training service works with Microsoft Dynamics 365

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works As part of the discovery and scoping process (planning) we will assess your current setup and infrastructure for CRM, as well as evaluating where data will be migrated from. From this, we will outline recommended next steps and create a migration plan. As Scribe partners, we can help organisations easily migrate their data to Microsoft Dynamics 365 and ensure that it fits with the wider organisation cloud strategy.
Setup or migration service is for specific cloud services Yes
List of supported services Microsoft Dynamics 365

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Any work carried out on Microsoft Dynamics 365 (such as development) will also involve Quality Assurance testing, to ensure that any changes meet the agreed functional requirements.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We provide ongoing CRM support to help organisations get the most from their Microsoft Dynamics 365 environment. Support is managed through our dedicated helpdesk, with SLA's and support hours agreed in advance to ensure you receive the right level of support.

Service scope

Service scope
Service constraints Clients must purchase Microsoft Dynamics 365 licensing (we can advise on most suitable plans an discounts).

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times and SLAs would be agreed with the Support contract.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Service Level Agreements (SLAs) and support hours are agreed in advance. Our support model is flexible; we can offer 24/7 support, standard work hours or custom hours. Pricing will depend on the SLA's and hours chosen.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £700 to £1000 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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