Primary Care IT

Primary Care Pathways

Primary Care Pathways is the ultimate package of resources for Foundation clinical systems which optimises and streamlines care in keeping with the latest clinical evidence. We provide tools that allow practices to identify and manage patients requiring optimisation of care.

Features

  • Evidence based clinical decision support
  • Implementation of local care pathways, optimising impact
  • Optimisation of prescribing, including cost
  • Analytics on activity, prescribing, outcomes and population health management
  • High risk drug monitoring
  • Optimisation of referral forms
  • Local bespoke pathway development
  • Automated patient recall system
  • PINCER tools front facing
  • Open Prescribing alerts

Benefits

  • Time released for better care through innovative time saving tools
  • More of care delivered with first visit
  • Standardised holistic care in keeping with local guidelines
  • Improved patient safety - MHRA tools, NICE guidance
  • Pre-made audits for CPD
  • Accurate data recording for locally commissioned services
  • Data standardisation and quality improvement - increasing prevalence
  • Standardise referrals
  • Highlight procedures of limited clinical value or EUR
  • Improve adherence to local pathways

Pricing

£0.15 to £0.25 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dustyn@primarycareit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 3 6 8 5 4 0 8 3 7 6 3 0 0 9

Contact

Primary Care IT Dustyn Saint
Telephone: 03333 443678
Email: dustyn@primarycareit.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
EMIS Web and SystmOne
Cloud deployment model
Private cloud
Service constraints
Planned maintenance to EMIS Web
Planned maintenance to SystmOne
Downtime or maintenance of the HSCN or N3 network
System requirements
  • SystmOne or EMIS web Foundation system
  • On HSCN or N3 network

User support

Email or online ticketing support
Email or online ticketing
Support response times
This is guided by severity of incident. Our policies are in keeping with ITIL principles and incorporate the severity level matrix specified by NHS Digital for GP IT Futures. Severity 1 or 2 level incidents are logged as an HSSI. Severity 1 or 2 level incidents are responded to within 15 minutes and an update provided within 4 hours (excluding those outside Primary Care IT Ltd control).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are the same for all customers. Support cost is included in the annual subscription fee.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a range of tools to aid implementation of our service. These include webinars, introductory guides, video tutorials as well as full technical specification documents. Face to face training is provided as well as online training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is held on Foundation clinical systems, and will not need to be extracted when the contract ends.
End-of-contract process
Renewal of the contract allows ongoing access to the tools within our service. Removal of these tools is undertaken if the contract is ended.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Tools are adapted to include any locally commissioned services specifications. We can optimise forms needed for referrals following. We also build in public health elements such as NHS healthchecks and build local child safeguarding tools for subscribers. Where regions are working on specific projects, these can be developed in a bespoke way if accessing our Professional package.

Scaling

Independence of resources
Refer to Foundation clinical system suppliers SLAs with NHSD

Analytics

Service usage metrics
Yes
Metrics types
Usage of our toolset
QOF outcomes reporting
Prevalence improvement reporting
Staff activity reporting
Drug monitoring
Population health analysis
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
Not applicable, data processed through secure NHS network
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is extracted on behalf of users for reporting based on the data processing agreement signed during setup.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See terms and conditions at https://www.primarycarepathways.co.uk/terms-and-conditions
Approach to resilience
Secure data centres are a requirement for all foundation clinical systems, approved by NHS Digital and HSCIC. Given our solutions are embedded within these, we enjoy the same standards. We are compliant with the Data Security and Protection toolkit. We also comply with the standards required by GPIT Futures framework, including incident reporting and an ITIL compliant support desk.
Outage reporting
Via email alerts, website news publications and our social media channels.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
This is restricted according to a tiered authority level. Users are trained to the appropriate level before being provided with access. Defined escalation policies are in place for differing levels of incident management.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Data security and protection toolkit
  • Cyber Essentials certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Data security and protection toolkit
Cyber essentials
Information security policies and processes
We comply with the NHS Data security and protection toolkit

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request. Compliant with Data Security and Protection Toolkit
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request. Compliant with and detailed in Data Security and Protection Toolkit. Cyber Essentials certified.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request. Compliant with Data Security and Protection Toolkit. Cyber Essentials certified. Compliant with GPIT Futures requirements.
Incident management type
Supplier-defined controls
Incident management approach
We run an ITIL compliant support desk, using continuous monitoring software. Incidents are monitored for using all communications channels - telephone, web form, social media, email communications etc. All incidents are assessed in keeping with NHSD HIMMS reporting guidelines and escalated appropriately according to impact, severity and clinical risk.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£0.15 to £0.25 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dustyn@primarycareit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.