Help for any organisation deploying integration platform technologies. As a WSO2 certified premier partner, we provide API development and platform technologies to enable your organisation to enhance your digital offering.
- API development
- Architecture of full platform
- Full project life cycle
- Digital transformation
- Open source
- Large or small deployments
- Experienced input from a premier partner
- Faster delivery
- Reduced project risks
- Adaptable to internal work procedures
- Full product capability for enhanced solutions
- Experience in highly secure environments
- Fast response times
- High availability solutions for key systems
£600 per person per day
Chakray UK Ltd
|How the planning service works||Chakray can be involved during the initial design phase to help you plan your solutions with our team of solutions architects. In addition where planning has already been attempted or completed in house, Chakray can assess and feedback on those plans to ensure that the design is fit for the desired outcomes.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||Chakray provide onsite or remote training for all WSO2 products. In addition we can provide customised training solutions where a range of WSO2 technologies are of interest.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||WSO2 digital integration technologies can be used either to replace established systems with modern open source technology or they can be used to enhance non-cloud era systems with APIs to be used in a modern platform based design.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Chakray staff are experts in WSO2 technologies and are appropriately certified in the relevant products. Quality assurance and performance therefore starts before any project has commenced. Chakray employs a number of in house testers to act independently of any developers and architects to ensure code and solutions are robust and fit for purpose.|
|Security services type||
|Certified security testers||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Chakray provide support for all WSO2 technologies whether deployed on cloud or on premise. In addition we provide supported managed services for IPaaS, IaaS and SaaS.|
|Service constraints||Services are subject to timing|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Response times are subject to service package levels, starting from 30 minutes.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
Support packages range from £2,500 per month for the Bronze package including 10 events to P3 status up to £6,000 per month for the Gold package including 50 events up to P1 status.
P1 response times are 30 minutes with hourly updates and 4 hour resolution times.
P2 response times are 2 hours with 4 hourly updates and 8 hour resolution times.
P3 response times are 4 hours with daily updates and 2 day resolution times.
P4 response times are 24 hours with updates every 2 days and 5 day resolution times.
Support package prices are multiplied by 2 for weekend and bank holiday support or multiplied by 3 for 24/7/365 support.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£600 per person per day|
|Discount for educational organisations||No|