Medium NHS Cloud Virtual Machine
2 vCPU 4GB vRAM VM (inc No OS License*, OS Management, Antivirus, 60MB SAN Storage)
Features
- Our highly skilled technical team will monitor 24/7
- Licencing options available for operating system applications and storage options
- SLA for availability
- Online access to our portal for incident/change management and reporting
- Quarterly reviews with a dedicated Service Delivery Manager
- Pay for what you use
- Online catalogue access for additional service requests
- Real-time service dashboard for instant view of service performance
- Pre-built templates to enable ease of new service provision
Benefits
- Our highly skilled technical team will monitor 24/7
- Licencing options available for operating system applications and storage options
- SLA for availability
- Online access to our portal for incident/change management and reporting
- Quarterly reviews with a dedicated Service Delivery Manager
- Pay for what you use
- Online catalogue access for additional service requests
- Real-time service dashboard for instant view of service performance
- Pre-built templates to enable ease of new service provision
Pricing
£1,607.36 a unit a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@4f1c46cc-aebe-4a23-af42-0c71110f9b61.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 9
Service ID
9 3 6 5 1 0 3 8 1 1 7 6 9 0 2
Contact
MCSA Group Limited
<removed>
Telephone: <removed>
Email: <removed>@4f1c46cc-aebe-4a23-af42-0c71110f9b61.com
Service scope
- Service constraints
- N/A
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- N/A
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
24/7 Support.
SLA for availability - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
On boarding guidance is provided
Training available onsite or online
User documentation provided - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Secure service available
- End-of-contract process
- Migration service available
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- Yes
- Usage notifications
- Yes
- Usage reporting
- API
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Innov8 Ltd
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Files
- Virtual Machines
- Backup controls
- Full control of backup content and schedule.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Service availability – Single DC Availability of the environment located within one data centre location to service user requests 99.9%
Service availability – Dual DC Availability of the environment located within two data centre location to service user requests 99.99%
Service capacity – Normal operation The amount of CPU & RAM resources allocated in normal operations Resources to support 60% concurrency
Service capacity – DR The level of user concurrency guaranteed in a data centre failure scenario 50% of normal operation capacity
Service restoration – DR The time elapsed between data centre failure scenario and restoration of service capacity to normal operational levels 48 hours
Data storage Storage capacity available for agreed amount of user & application data >10% free
Data protection Successful backup of user & application data 95% of all backups successful - Approach to resilience
- Available on request
- Outage reporting
-
A public dashboard
an API
email alerts
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Access restrictions in management interfaces and support channels
- A combination of tools are utilised to enable granular, role-based access control and administrative delegation as part of a unified framework for managing security.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 20/01/2017
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security accreditations
- Yes
- Any other security accreditations
- Cisco CMSP accredited
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance accreditation
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- 27001 and reflective Policy in place
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All change and configuration are managed in accordance with strict ITIL process
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Carried out annually all variability management is taken I line with Carecert.
Patches are
Threats are monitored from intrusion detection systems. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Intrusion detection.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Pre-defined, ITIL-based processes are in place for common events and event management processes are followed so that incidents are automatically logged and handed over to the required technical contact for diagnosis, triage and resolution. All incidents are included in formal quarterly service review reporting processes. A dashboard View is also created to provide visibility of all in-scope infrastructure environments, with appropriate thresholds and alerts set up across all platforms and automated ticket generation in place.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £1,607.36 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No
Documents
- Pricing document
- Pricing document
- Service definition document
- Service definition document
- Terms and conditions document
- Terms and conditions document
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@4f1c46cc-aebe-4a23-af42-0c71110f9b61.com.
Tell them what format you need. It will help if you say what assistive technology you use.