This G-Cloud 9 service is no longer available to buy.

The G-Cloud 9 framework expired on Monday 1 October 2018. Any existing contracts with MCSA Group Limited are still valid.
MCSA Group Limited

Medium NHS Cloud Virtual Machine

2 vCPU 4GB vRAM VM (inc No OS License*, OS Management, Antivirus, 60MB SAN Storage)

Features

  • Our highly skilled technical team will monitor 24/7
  • Licencing options available for operating system applications and storage options
  • SLA for availability
  • Online access to our portal for incident/change management and reporting
  • Quarterly reviews with a dedicated Service Delivery Manager
  • Pay for what you use
  • Online catalogue access for additional service requests
  • Real-time service dashboard for instant view of service performance
  • Pre-built templates to enable ease of new service provision

Benefits

  • Our highly skilled technical team will monitor 24/7
  • Licencing options available for operating system applications and storage options
  • SLA for availability
  • Online access to our portal for incident/change management and reporting
  • Quarterly reviews with a dedicated Service Delivery Manager
  • Pay for what you use
  • Online catalogue access for additional service requests
  • Real-time service dashboard for instant view of service performance
  • Pre-built templates to enable ease of new service provision

Pricing

£1,607.36 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@4f1c46cc-aebe-4a23-af42-0c71110f9b61.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 9

Service ID

9 3 6 5 1 0 3 8 1 1 7 6 9 0 2

Contact

MCSA Group Limited <removed>
Telephone: <removed>
Email: <removed>@4f1c46cc-aebe-4a23-af42-0c71110f9b61.com

Service scope

Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
N/A
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
24/7 Support.
SLA for availability
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding guidance is provided
Training available onsite or online
User documentation provided
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Secure service available
End-of-contract process
Migration service available

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Yes
Usage notifications
Yes
Usage reporting
API

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Innov8 Ltd

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
Backup controls
Full control of backup content and schedule.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service availability – Single DC Availability of the environment located within one data centre location to service user requests 99.9%
Service availability – Dual DC Availability of the environment located within two data centre location to service user requests 99.99%
Service capacity – Normal operation The amount of CPU & RAM resources allocated in normal operations Resources to support 60% concurrency
Service capacity – DR The level of user concurrency guaranteed in a data centre failure scenario 50% of normal operation capacity
Service restoration – DR The time elapsed between data centre failure scenario and restoration of service capacity to normal operational levels 48 hours
Data storage Storage capacity available for agreed amount of user & application data >10% free
Data protection Successful backup of user & application data 95% of all backups successful
Approach to resilience
Available on request
Outage reporting
A public dashboard
an API
email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
A combination of tools are utilised to enable granular, role-based access control and administrative delegation as part of a unified framework for managing security.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
20/01/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security accreditations
Yes
Any other security accreditations
Cisco CMSP accredited

Security governance

Named board-level person responsible for service security
Yes
Security governance accreditation
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
27001 and reflective Policy in place

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change and configuration are managed in accordance with strict ITIL process
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Carried out annually all variability management is taken I line with Carecert.
Patches are
Threats are monitored from intrusion detection systems.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Intrusion detection.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined, ITIL-based processes are in place for common events and event management processes are followed so that incidents are automatically logged and handed over to the required technical contact for diagnosis, triage and resolution. All incidents are included in formal quarterly service review reporting processes. A dashboard View is also created to provide visibility of all in-scope infrastructure environments, with appropriate thresholds and alerts set up across all platforms and automated ticket generation in place.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£1,607.36 a unit a year
Discount for educational organisations
No
Free trial available
No

Documents

Pricing document
Pricing document
Service definition document
Service definition document
Terms and conditions document
Terms and conditions document

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@4f1c46cc-aebe-4a23-af42-0c71110f9b61.com. Tell them what format you need. It will help if you say what assistive technology you use.